Product: Cox Communications Installation Clear all filters (0 of 40 reviews match)
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Do not do business with Cox Communication. Three trips to get the installation done for starters. Two times raising the rates without notice. Then when we had to move, they refused to send someone out to pick up the cable hardware. When the hardware was picked up by a...
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Anonymous
Walt

What could possibly have prevented you from returning the equipment to the company, whose name sounds like how they act ... ? You must learn to CYA and should have a nifty lit...

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Cox Communications Installation
I liked
  • Once properly installed the product was good
I didn't like
  • Billing customer service
  • Quality of service
  • Ambiguous online offers
#1235008
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Subscribed to Cox in December.Installer took 8 hours, had no idea of how to do his job and also left a mess, wires everywhere, had to get someone to fix his mess.Was told would bury cable within 2 weeks. One month passed so we decided to call them to see when. Told...
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Anonymous
Charles Hatter

same problem. cable has been above ground 27 months and it is not my service. called Atlanta. Absolutely useless. today is 2/13/2017. FCC is too political. they are in bed wit...

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Cox Communications Installation
#1007350
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Cox Communications Installation Review

They came to install service because I moved and took 3 hours to put a cable around my home. I told the guy I had to go back to work but he didn't care.
1.9
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Cox Communications Installation
#945091
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It's a constant problem with cox, where they guarantee, over the phone, there will be no installation change.They also guarantee over the phone there will be no charge, if a technician has to come to your home to fix the problem they caused to begin with. Then ,here...
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1.0
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Cox Communications Installation
#863644
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Called twice to find out if I needed a mini box. Both times I was told yes. I am handicap and called them to have someone come out and install it for me. Got my bill today and was charged 50 bucks for installation. I contacted company and told them that I didn't need...
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Anonymous
Lakota

Also new boxes I got (I was told later that there is a wiring problem to my building), Explorer 8240 = 2 are making noises. Called and they said that it was dust getting into ...

2.8
Product
Cox Communications Installation
I didn't like
  • Being handicap and i have to pay extra for tech to come out
#810373
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On March 5, my internet was supposed to be installed. The technician said he had to put in a work order, to get it resolved.March 7, I called to find out the status. I was told it woul be resolved within 72 hours. Meanwhile, a survay came in my email. I filled out...
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1.0
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Cox Communications Installation
#809221
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I just signed up in store and was told that because my unit had service very recently, a tech would not need to come out and do anything, and my self install would not cost anything. I was charged a self install fee and when I spoke to CS to complain, they just said a...
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1.0
Product
Cox Communications Installation
I didn't like
  • Billing
  • Prices
  • Csr
#791698
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I moved to rhode island from mass and i needed service for my business . its now 14 days latter and still no service thay tell me the voice var. Line is down and had me do it 5 different times everytime i ask to speak to a supervisor i get disconnected i think thete...
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1.0
Manheim, Pennsylvania
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Cox Communications Installation
#788866
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Cox Communications Installation Review

cox is the most unproffesional company my wife had set up to get service and 3 diffrent times was re schduled was told they was coming out today and they just never showed theres so many complaints on cox online I dont feel they care at all about customers is very sad from the supervisor that was suppose to call back 1 hr ago down to tech All Liars !!
1.0
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Cox Communications Installation
#778008
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Customer service is the worst I have ever had to deal with, which is saying alot seeing as I have been a Bank of America and AT&T customer for many years. The customer service agents we sometimes rude, uncaring and the supervisors were no better. There have been 3...
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1.0
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Cox Communications Installation
#743687
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