Beware | Cox Communications

1.0
Details
$60 a month for internet that drops out for extended periods almost twice a week....
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Review
#1739249 Review #1739249 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Pros
  • Internet
Cons
  • When it works
Tags
  • It s Your Only Job
1.0
Details
Cox Cable tried to get me to pay more at every instance starting with the installation, and even after I cancelled my service with them.Every customer service person told me something different. Prices for services were all over the place. When I had signed up for...
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Review
#1233685 Review #1233685 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Pricing issue
Loss
$300
Preferred solution
Stop billing us and lying to us
I had switched from att to cox because they were offering a lower monthly rate plus higher speed internet.I was hospitalized and missed a payment . By the time I got back to them they had disconnected service and were telling me I had to pay a $400 deposit plus I was...
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Review
#1224640 Review #1224640 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Problems with payment
1.6
Details
I spoke with a kind Rep name Edwin who was able to honor the same rate I paid for my internet. He stated that he would be calling me back in 10-15 mins. He never did. I called back only to find out he signed me up for a package $25 more than my previous rate with out...
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1 comment
Anonymous
#1796409

People don’t understand how call centers work. We all don’t work under the same roof.

You might call someone in Texas the call back to Colorado. They can’t just pull up calls like that.

Review
#1217672 Review #1217672 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Pricing issue
1.1
Details
IT SHOULD BE ILLEGAL FOR LAND BASED INTERNET COMPANIES TO HAVE DATA LIMITS.For the longest time Cox has had a meter that allows you to watch your usage but never charged you for going over their stupid limit but now they have finally imposed a fee for going over. There...
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1 comment
Anonymous
#1431762

I know exactly what you mean. I was under the cap for months, watching to ensure my average usage per month prior to the cap.

Then when cap took affect, suddenly my usage went over almost 50 percent and was charged an additional $80 with no prior notice. When I called about this, they couldn't tell me why their notification system is suddenly not working any longer and that I probably had data leakage due to old wiring, that they could fix at a cost to me.

Review
#1182775 Review #1182775 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Pros
  • Speed of the internet
Reason of review
REMOVE DATA CAP
Preferred solution
Price reduction

Internet service rip-off | Cox Communications in Lake Forest, California

2.0
Details
COX communications keeps increasing the basic price for internet, now they added data caps and cheat customers even more for the usage above the CAP. At the same time the data plans don't allow to save the unused data for the following month. Their comparison of the Oreos to FCC is a joke, if I don't eat the Oreos one month I save them in my stash, I don't throw them away. I should be able to save the unused GB for the following months. COX Communication is worse than a mafia organized crime. {{REDACTED}}
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Review
#1108896 Review #1108896 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Cons
  • Never get a fair price
Reason of review
Pricing issue
Preferred solution
Price reduction
Corporate greed !!!The internet price keeps increasing without any control. Not only COX charges 80$ a month for Internet service, they now added a data limit and they are charging 10$ extra for each 50GB over the data limit. This is simply a robbery. ISP's are...
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Review
#1106525 Review #1106525 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Pricing issue

Fraudulant Business Practices, charging over $600 in disconnect fees | Cox Communications in New Iberia, Louisiana

1.6
Details
I have had service with Cox for 2 1/2 years. Pay 107 a month for the highest speed internet, which has never been of a high speed. I called to cancel and they are trying to state I am in a 3 year contract. I hung up mad. The next day I submitted an online ticket to cancel. After 4 tickets they finally called and said we see you called yesterday, I said yes but they tried to say I was in a 3 year contract so I got mad and hung up. He said I do not see a contract on your account. I said great then had him credit some bogus charges (3 $55 reconnect fees on the same day and two $10 payment charges) then he transferred me to the retention department. That guy then tells me there is a 3 year contract. He said he would send it to me by email along with disconnect form. I get the contract, account number is different and no signature. How can you claim someone who has never read this 3 year contract nor signed it is in a 3 year contract. I would have never agreed to 3 years with early penalty of 100% of monthly commitment for extent of the contract. I am going to have to take this to court. They are now saying I owe over $600! I had a 0 balance and was a customer for 2 1/2 years and this is how they treat me. They will put this on my credit report making others think I am a bad payer, when in reality Cox has fraudulent business practices. This contract is not valid!
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Review
#1104693 Review #1104693 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Cons
  • Internet perfomence
  • Customer service i received and the resolution
  • Contract lies
Reason of review
Fradulant unsigned contract and fees charged to cancel after 2.5 years
Loss
$600
Preferred solution
Full refund
Tags
  • fraud collection
  • fraudulent accounting
  • Cox sucks
  • Cox Communications Cable Scams
  • cox pricing
  • Bad Business Practices
  • Fraudulant Contracts

Increasing prices | Cox Communications

1.0
Details
I am so tired and frustrated about increasing prices. I am on a fixed monthly income and the prices for services keeps going up. I have several neighbors that have cancelled their service because of this. I have had cable less than a year and have received two increases. I also have internet services through them as well. It is so irritating that prices consistently go up and my income stays the same. We are all fed up with it. You should offer an exception for seniors and disabled. Because we want the service but can't afford it especially if it keeps going up. Why don't you take us under consideration.
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Review
#1060755 Review #1060755 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Pricing issue

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Equipment not recieved by COX two years later sent to collection for $150 | Cox Communications

Cox sent a replacement modem that I did not request. I mailed it in their envelope. Used the new modem and then sold our house. When I returned the new modem and all the boxes with every power cord and remote I was told that the old modem was showing owed. I said I mailed it in the envelop tCOX provided and that Cox must have lost it. if I was going to not return a modem don't you think I would keep the new one? The new house we used cox and have over 14 boxes and modem. Not once did someone call to say that COX decided the lost modem was not their fault but I recieved a collection notice for $150 seriously been on the phone for 15 min and no one cares that I spend $450 per month on service they are willing to have me leave as a customer over a ancient modem that woudn't even cost $25 now
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Review
#968911 Review #968911 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Return, Exchange or Cancellation Policy