Product: Cox Communications Internet Service Clear all filters (243 of 243 reviews match)
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Cox Communications - My internet got kicked off the internet

Called cox cable today i have been having wireless for two months and for some reason i couln't connect. When i called the women said i didn't have wireless on my computer. Well cox hooked it up it worked fine for two months. I paid for a computer store to help me since she told me it was my computer not cox cable. the only thing i had to do was shut my computer down and restart it now it works. What kind of losers do they have working for them!!!!! Plus she had an atitude. Why do we put up with cox cable with peple who feel like when you call you are bothering them. I don't need this from something you pay alot for each month. She tried to make me feel *** for calling.
Product
Cox Communications Internet Service
#246978
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Cox Cable and internet service is horrible, I had their service for five years and two years ago my phone stopped working. After three weeksI finally got a "technitian" to come take a look at it. He was unable to diagnose the problem, so he installed a "phone modem" ...
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Anonymous
CoxTech1

I apologize for any issues you\'ve experienced with your Cox services. If you need any help resolving this situation you can email me at coxhelp@cox.com for further assistanc...

Product
Cox Communications Internet Service
#243224
It appears that COX is holding back bandwidth such that you can not even watch simple news videos online anymore.....they then try to convince you that their "enhanced" services (which cost lots more) will solve the problem. This was not the case when I first signed...
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Anonymous
Cox is throttling

I live in ahenderson, NV. My video streaming and online gaming with Cox internet dropped to useless in January 2010. They blamed every piece of equipment I own, the services I...

Product
Cox Communications Internet Service
#228266
I spent 2 hours on the phone today with Cox. Our phone, internet and cable service went out before noon and are still out. They can't get anyone out till tomorrow evening-no technicians that work late they all quit at 6:00. Also I had to talk to a tech for each...
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Anonymous
WTF

YOU HAVE NO SERVICE SUPPORT what so ever! after 3 months of calling and having everything replaced in my area they find the problem in the main LINE of Cox Cable!! as I told ...

Anonymous
CoxTech1

I apologize for all the difficulties you have experienced with your Cox services. If your service call tomorrow doesn\'t get the issue resolved please feel free to email me a...

Product
Cox Communications Internet Service
#226992

Cox Communications - Cox Cable Telephone Reps Incompetent

I am ticked off at Cox Business Services for my Certified Public Accounting Practice. Cox cable billed me $114 in erroneous charges last month, and I called to get the bill adjusted. I spoke with a lady who identified herself as Sharika on February 16, 1011 at 4:00 pm. For one thing my monthly rate jumped to about $128.18 per month. I had signed a contract with a Cox Sales Representave by the name of Steve McGann on June 7, 2010 at my Business located at 4145 Hartley Bridge Road with two phone lines and Internet serivice at a rate of $100.60, now all of a sudden when I got my lines finally reconnected in January 2011 the rate has jumped. I have some sort of cox connect service fee in the amount of $26.11. I sent a certified letter to the billing address for Cox to New Orleans, LA and got the signed green card back where it was signed for on February 22, 2011. Sharika at first told me the overcharge for my bill dated February 9, 2011 was for extra features for the amount of $114. Then she could not explain what the extra features were for, and then she told me after I debated with her for sometime that she woudld take care of the $114. Now, I waited to pay for the bill waiting for the adjustment of $114 on my bill. However, I got a new bill today for a total due of $415 because the $114 has not came off. I am getting billed for a late charge I suppose on the prior months bill that I did not pay waiting for correspondence from the company. I am trying to email Steve McGann as he was listed online at a company that has email or inmail accounts set up. However with that company after I went to the trouble of signing up, this company wanted a fee for me to email Steve! It is aggravating that Cox Communications is not set up for customers to email their person who sets up their business phone lines and Internet Services. I have been dealing with Cox Cable, since I moved to Macon, Georgia in 1981. The Company is a monopoly in the area, and their representatives are not educated who answer the phone when I call 478-784-8000. The service center at Presidential Pkwy in Macon, Georgia did not have my personal information in the computer, and when I went over there to pay my personal cable bill last week, I had to have a guy by the name of Josh take my payment because I could not access my information at the Kiosk. Now, usually, I was told, you have to pay an extra $3.95 or so for a rep to take your payment at the service center. Ridiculous! Linda J. Poole
Harold, Florida
Product
Cox Communications Internet Service
#226912
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I have used Cox 3 times for a total of around 5 years. On all 3 occasions I wound up firing Cox for various *** issues. This last time was over them having to send out six different techs to get my problem resolved them cutting my service the very next day. They then...
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Anonymous
CoxTech1

I apologize for any problems you have had with Cox and it\'s services. If you need any help resolving these issues feel free to contact me at hrd-hsi.newsgroups@cox.com for a...

Columbus, Nebraska
Product
Cox Communications Internet Service
#226587
WORST CABLE COMPANY. I've lived in different parts of the country and in my experience this is probably the worst cable company in the nation. The Cleveland Ohio customer service staff is very rude, especially Sara. They know they are your only choice in certain...
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Anonymous
Paul

I hate Cox too. Terrible rude customer service, & always raising the monthly charges. I bought an antenna, & now watch TV for free. It\'s mazing how much better the picture is...

Anonymous
***sumer who is switching to V

Cox cable is absolutely horrible.

Product
Cox Communications Internet Service
#224683
We opened our Cox business account over the phone. No written or signed contract. We had to call frequently to get back on line but they were the best around then. Then in 2008 we were told that our modem was outdated and needed to be replaced. We bought a new one...
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CoxHelp
CoxHelp

Hello lvmedcen, I would be frustrated too if I were in your shoes.Please allow me to get to the bottom of this for you. When you have free time, please email my team at cox.he...

Product
Cox Communications Internet Service
#208318
WORST Company EVER!!! Don't use them if you have a choice of other companies. Hopefully you will be spared the aggravation and headaches, and just outright criminal thievery that COX seems to get away with. They are stealing from me by keeping my overpayment (and...
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Anonymous
BillH

The original installer neglected to put the appropriate filter on the line that removes the upper tier of channels. You were not charged the back payment for receiving these ...

Anonymous
teeny

Cox is the wost! Engages in fradulent and deceptive business practices. They lied tome re spreading payment over 3 months when actually it was only a small portion to be spr...

Product
Cox Communications Internet Service
#198691

Cox Communications

I am a Cox Communications customer in New Orleans area for past several years for my high-speed Internet, phone and cable TV. 2010 has been the all-around worst experience I've had with regards to Cox. The newest occurrence is that today I called to add phone service at my NEW home. The installation is scheduled for Sept. 18 and today is Sept. 9. Being that I do not have the phone service yet, I saw a promotion for Cox telephone at $9.99/month so called in to modify my phone service order with that promotion. The Cox rep told me she could not do that since the order had already been put in. So I asked her to cancel the order. She transferred me to another department, saying that she could not cancel the order, either. Once transferred, the 2nd rep heard my request for the 9.99 offer or else cancel, and she put me on hold. It has been 30 minutes, and I am STILL ON HOLD!!!! I am entirely fed up with Cox and tired of being milked for every penny with their arbitrary rate changes, their *** promotions and their POOR DISGRACEFUL customer service. They have a long way to go to repair their reputation with me and other consumers. At this point, they will need to hire a marketing guru consultant to get their reputation back on track and keep their customers! Sincerely, Bonnie Baber (Jeff Harmon) 3705 Henican Place Metairie, LA 70003 504-723-6540
Product
Cox Communications Internet Service
#197703
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