Product: Cox Communications Internet Service Clear all filters (252 of 252 reviews match)
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Cox Communications - Very bad service

1.0
Details
I pay 40$ monthly after I move to a new apartment I transfer my service 2 weeks without internet and after I go to cox store Tulsa ok near me they tell me I’m with cox for over 4 years somebody tell me you have discount you pay only 29.99 but the problem every month charge me 5$ , 10$ and this month charge me 30$ when go there no one help me so I canceled forever bad bad company garbage internet
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Review
#1326861 Review #1326861 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Pricing issue
1.1
Details
Cox communications does not care to bother giving any form of customer service or competitive pricing structure because you are extremely limited when it comes to choice of provider. Cox provides the fastest internet in my area by default, so I'm pretty much forced to...
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Review
#1301130 Review #1301130 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Internet when it still worked
Cons
  • Product delivery
  • Cable service
  • 8 paragraphs worth of company failures
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • The Bill
  • Service system
  • Incompentent technicians
  • Horible Customer Service
Our cable started cutting in an out on 6-29-2018... finally cutout completely Sunday afternoon July 1st .....it is July 5th still no service. We call every day...the first day they hinted that it was good possiblility that our modem was out......they provided us with...
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Review
#1296617 Review #1296617 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Damaged or defective

Cox Communications in Chandler, Arizona - Faulty Billing and Terrible Customer Service

1.4
Details
Cox customer service has dwindled steadily over the past 20 years and so has quality tv programs. They do offer the fastest internet, but fortunately they are not the only game in town. I refuse to be saddled with higher internet costs, simply because people are dropping fake news cable. Cox can eat a big fat Cox.
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Review
#1292187 Review #1292187 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Pricing issue
Third time this week Cox internet has been down or unstable. First time, 3 hours, second time, about 2 hours, third time, 14.5 hours of unstable service!! And all I can find out is "There seems to be service interruptions in your area" This is just this last week. It...
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1 comment
Anonymous
#1505251

I'm having the same problem this week the internet went down foe the 3rd time. I called cox and they said there were no outages in my area and had me unhook the cable from the modem so they could clear out the static from the cable lines (their words) then it started working.

Now, it's down again. I don't have time to sit on the phone for 30 minutes 3 times a week #CoxCommunications

Review
#1279349 Review #1279349 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Let me tell you a story about a Cox service visit at my home this week... We have been experiencing intermittent internet issues at my home since late last week. I called on Sunday, and Cox sent a service tech on Tuesday. The tech's "supervisor" also showed up for this...
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Review
#1275991 Review #1275991 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Interruption of other services due to activity of service tech
Preferred solution
Let the company propose a solution

Cox Communications - Ignorant and poorly trained agents

1.9
Details
Called to get reduction on bill, they offered 4 bucks off or I could downgrade service. New customer pays 50 bucks a month less than current customer.
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Review
#1274590 Review #1274590 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Pricing issue
I have had ongoing and continuous issues with my internet for over 5 years. Most recently I have had extensive issue that caused me to not be able to even work from my office. On two separate occasions I was told a representative would call me within 48 hrs. to discuss...
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Review
#1271085 Review #1271085 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.0
Details
After having Cox replace our Modem on an average of every 4 months, I found out that Cox was installing refurbished Modems; some as old as 2010. 1. The Webmail design is awful and browsing is very, very slow. 2. Cox forces customers to change their password every 3-6...
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Review
#1266941 Review #1266941 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
I recently switched from another carrier to Cox. During the process of evaluating my option, I was told that I could use the other carrier's modem to carry their internet signal. Apparently that was incorrect; mistakes happen, I get it. However, instead of offering me...
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Review
#1246269 Review #1246269 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
1 month of free tv and cable service