Product: Cox Communications Internet Service Clear all filters (243 of 243 reviews match)
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After having left this company a few years ago for service I am regretting this decision to have come back to this company.Not even one month into my service with Cox and I have called customer service no fewer than 16 times trying to actually get the service that I...
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1.0
Product
Cox Communications Internet Service
#1200551

Cox Communications - Worst internet service, worst tech support, worst customer s

Don't waste your time. Avoid this companies products and services at all cost. To not take this advice is an invitation of *** into your life
1.0
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Cox Communications Internet Service
#1191814
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How many times in one year are you going to raise my bill.I don't even get better service just paying more for the same lousy crap I have had all along. High speed internet is not that speedy. Service goes down quite often. Too many Spanish channels that I don't even...
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1.8
Product
Cox Communications Internet Service
I didn't like
  • Raising rates often
#1182393
I have been with Cox for years.Not too much choice in my neighborhood. I wanted to leave as they constantly increase my bill. They eventually reduced by reducing the service or the speed or both. My bill I got yesterday for internet only went for $$61.79 to $69.56....
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1.1
Product
Cox Communications Internet Service
I liked
  • Billing games
#1179436
We have been charged for 300 meg Internet for many months but we are only getting 96 meg.We have had Cox out many times. They told us to replace our cable modem, which we did with an approved model but no change in speed. They said to upgrade my router which I did and...
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Anonymous
Buytheshorts

Still no resolutionStill no fixStill no creditsStill no call from Cox management

2.7
Product
Cox Communications Internet Service
I liked
  • People on the phone are very nice
I didn't like
  • Being charged for things i am not getting
#1173527

Cox communications sucks

It's been over 1 week and supposedly they have an outage even though people in my building that has Cox Communications still have internet. Out of all the internet service providers I have been with Cox Communication is the worst by far in comparison with the others
1.4
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Product
Cox Communications Internet Service
#1154249
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Cox Communications - Overbilling

My name is Leeroy Jenkins I live in Roanoke Virginia 4311 Tellico Road I am on easy pay and apparently easy pay was not taking money out of my account like they supposed to on time and then turn around and charge me late fee for 3 months I am pissed
1.6
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
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Product
Cox Communications Internet Service
#1151197
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I called in to get a price quote about changing or disconnected my cable.I was then transferred to customer retention where the talked me into keeping my cable and that I could switch to a different box which would give me the exact same features for less money minus...
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1.5
Product
Cox Communications Internet Service
#1143186
I have setup auto payment of and don't check my bill regularly.I noticed my bill has increased. The regular rate thy show on cox website is lower than my bill for the same service. When I called they made me a "favor" by reducing the bill - that is for next 12 months...
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Anonymous
Anonuser

Wow, looks like I'm not the only person that this happened to. After signing up with them in September 2017, I've had to contact Cox multiple times about billing discrepancie...

Anonymous
AnonymousUser

Honestly if i had a review for this is would be -2 stars first of all half of the time my internet doesn't even work and i still have to keep paying a provider that's internet...

1.0
Product
Cox Communications Internet Service
#1134562
My bundle for Ultimate had expired, as I had for 2 years, so they wanted to increase my price by a huge amount (going from 115 to well over 190/month).So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which...
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2.6
Product
Cox Communications Internet Service
#1132981