Product: Cox Communications Internet Service Clear all filters (252 of 252 reviews match)
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Cox Communications in Irvine, California - Cox is awful

1.6
Details
Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
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Review
#1236987 Review #1236987 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Gone out many times, and today, gone slow

Before, it went out at least 10 times over 6 months. Now speeds are far slower than normal. 0.25 Mb/s compared to the normal 50 + Mb/s speeds.
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Review
#1228278 Review #1228278 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.6
Details
Almost every time I try to access my emails I either get so far and then the character that indicates the computer is searching just goes round and round until I get angry and leave or I do get on to my emails and am in the middle of reading one and at the bottom of...
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Review
#1218250 Review #1218250 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
internet service does not work properly
Preferred solution
Let the company propose a solution
1.0
Details
if the cox regime monopoly could get zero stars i would give them that rating. contacted them 7 times about sudden speed drops and they didnt do *** about it. speeds went from 50/5 to 10/1 all of a sudden without any account changes. they refused to provide any reason...
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Review
#1218158 Review #1218158 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Preferred solution
higher speeds and cheaper prices
1.3
Details
Cox runs a monopoly where I live. It is the only cable option I have in my apartment complex. I constantly deal with my internet connection either being extremely slow/laggy, or it doesn’t even work at all. In fact, right at this moment, I am trying to study online for...
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Review
#1216289 Review #1216289 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
cox is worst company ever I know .I live in Manchester, CT there is no other high speed internet company so I have no other option. so I have to use cox, they increase the bill, worst customer service. every time when I call to change the service the tell you best...
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Review
#1214261 Review #1214261 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Cox has the worst service ever.In particular, it has gotten worse over the past couple of years. After hours on the phone and many complaints, no resolution. Slow speed, terrible customer service, extremely poor email platform--I could go on forever. As an example, I...
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Review
#1210798 Review #1210798 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.4
Details
My experience with Cox communications has been pretty much sub par, using the basic internet package. So one might ask well why don't you upgrade, while in theory that may make sense to some people paying more for something when a company can't even deliver on a basic...
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Review
#1203551 Review #1203551 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
We went with cox for the internet speed.We got a bundle because there was a price break but we use internet for TV and told the tech to take the equipment with him. ..all we needed was the modem. the advantage of the bundle expired and we went with internet only....
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Review
#1202216 Review #1202216 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
reverse the charge
1.0
Details
After having left this company a few years ago for service I am regretting this decision to have come back to this company.Not even one month into my service with Cox and I have called customer service no fewer than 16 times trying to actually get the service that I...
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Review
#1200551 Review #1200551 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality