Product: Cox Communications Internet Service Clear all filters (188 of 188 reviews match)
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Hi, new customer of Cox ...almost a year.I need the high speed internet and century link only offers 30mg in my area so Cox is it. Last week Contour box went out, called was told the next day a tech could bring out new one, I had major dental work that day, so I...
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Cox Communications Internet Service
#1103251
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All of the time in Sun City Summerlin COX "goes out".I have lived here 7 years all with COX and I would bet on 100 or more "outages". To me that means they do not want to spend enough money to fix it correctly once and strengthen their system in our area. I run my...
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Cox Communications Internet Service
#1100677
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Live in Oklahoma (aka tornado ally) had a non-tornado thunder storm come through two weeks ago.Service is out for the area - fine. I can understand that. A few days later still service outage in the area - fine. I can wait one more day. One Week down and they still...
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2.4
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Cox Communications Internet Service
#1056069
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Cox Communications - Rip off

#1086155
1.0
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Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
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Cox Communications - *** internet

#1067628
Worst *** company I have ever seen internets always disconnecting and they make up some lousy excuse as to what the problem is bring someone down to fix the *** *** instead of maki n lousy *** excuses cox suckers more like it
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Cox Communications - Thanks for Not Helping Me

#1063353
1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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Cox Communications Internet Service Review

#992948
3.1
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Should I be getting charged for a service technician if the reason my Internet isn't working is not due to anything at all in my house including all of my equipment and cabling? If so why is there a self service install option? Please look into this because I'm being charged for a service tech for this very reason.
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Billing Practices
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I had posted a review in January regarding my issues with Cox.Here is the link... https://cox-communications.pissedconsumer.com/reward-card-woes-20170115991451.html?nocache=1 So here is the update, Cox representative called me and credited me $100 and one month of late...
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1.6
Product
Cox Communications Internet Service
I didn't like
  • Dishonest company
  • Customer service
  • Bad service
#1052833
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Since September of 2016 I have had numerous calls and techs come to my home.The issue still exists today because it is a neighborhood issue, not a one home issue! I work from home doing data entry and am constantly losing money because of this company.Horrible company...
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Anonymous
Christine

We have had the same type of issue here. I work from home as well. Many tech visits and phone support and service is still AWFUL!! I kept paying to get the better plan and ...

1.5
Product
Cox Communications Internet Service
#1045708
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My dad died of cancer in Dec. so in Feb I called cox to ask them if they could lower the bill after an increase and explained my elderly mom had medical bills and we were wondering in they could lower it to what it was...The lady in the loyalty dept was wonderful...in...
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1.0
Product
Cox Communications Internet Service
#1037738
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From the installation I knew this was going to be a headache.We were told we would get speeds up to 50, although the minimum is 20, we would be on the high end. We have never had over 24 and our service keeps dropping. It has cost my wife untold wages because of this....
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1.0
Product
Cox Communications Internet Service
I liked
  • Being with a different company
I didn't like
  • Incompetent e-care specialists or liars
#1007791
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Since signing up with COX (Only had 2 choices where I live - COX or Century Link) I've had nothing but problems with internet speed, wifi failures constantly, charged me $20.00 for sending me a new modem when my Wifi continually dropping out, which in turn also...
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1.0
Product
Cox Communications Internet Service
#997700
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Scheduled an appointment for Cox to come and see why I am not getting a signal toy modem.They were supposed to be here this morning and no one ever showed up. I called and they proceed to tell me that the order was cancelled when I missed their call to confirm the...
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2.1
Product
Cox Communications Internet Service
#992450
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Cox cable internet is in a word "Pathetic", what they charge for and what you receive are nowhere close to each other.They always want to blame it on your equipment or their favorite fix "reboot" the modem. Absolute BS. The utilities commission in NV has conveniently...
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Cox Communications Internet Service
#980331
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