Product: Cox Communications Internet Service Clear all filters (0 of 243 reviews match)
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Cox Communications - Shut my internet down for 20.83

I renegotiated my service and the sales person said my new bill would be 80.25 per month. Understand, this in only for internet. Days later, they started calling me insisting I owed them 23 dollars. Long story short, even though I called them, telling them I would pay this twenty plus dollars at the first of the month, they still shut down my service on the second of the month, insisting I owed them. One hour later, talking with multiple people, they made me pay the twenty plus just to turn back not the service. Even though I had never made a late payment, ever... they would not budge. I hate COX. I WILL NEVER EVER EVER DO BUSINESS WITH THEM AGAIN. THEY ARE SIMILAR TO ATT. DO NOT GO WITH COX
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Cox Communications Internet Service
#1526694
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Cox Communications - Liars

The WORST provider of Internet I've ever experienced. Don't buy into the "Panoramic" mumbo-jumbo. It's a lie. Service is slow even when connected to a wire. WiFi drops anywhere in the house at random times, only way to get it back is to completely reset the modem. I had an issue where internet service stopped. I contacted Cox (on a Friday) was told they were going to send me a modem and was guaranteed to receive it by Tuesday (3 days with no service) It's now Thursday and still no modem. I contacted customer service AGAIN and a modem was not even shipped. And was insulted with a $25 credit on my account. If you have Verizon FiOS in your area, go that route. STAY FAR AWAY FROM COX!!! THEY ARE LYING CROOKS.
1.6
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Cox Communications Internet Service
#1512254
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I contacted to COX to have my service line checked since my signal seemed to be very erratic. So they send three guys out and end runing a new service line. BUT...they run this line down the pole (not encased in conduit) and across my yard. Then they place these flags...
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GrandMeerkat
GrandMeerkat

Switched to cox on 3/11/19. When I signed up I was told my bill would be 175.93 per month. Then they sent an e-mail that my bill was due in that amount. When I called to pay m...

1.1
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Cox Communications Internet Service
#1498548

Cox Communications - Monthly payment increased for no reason

I have visited 6771 Quail Hill Pkwy. Irvine, CA 92603 location last month. I wanted to return my COX Tv. They said that if I return it my monthly payment going to increase. They said I have a promotional rate of up to 2 years. And This month I received my bill $37 more. I contacted customer service and explain the situation. The customer representative was worse than the actual Cox Rep. in the store. They "DO NOT CARE" about customer's problems at all!!! Please stay away from them. I am going to cancel my service tomorrow.
1.0
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Cox Communications Internet Service
I didn't like
  • Customer service and billing
#1489360
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Cox Communications - Slow internet

I've been with them for 30 years. And like all ISP services they keep getting more customers. In turn, eating up their bandwidth. This causes Slow Internet. Then they sell us a speed upgrade, so we can cover their expense to update their hardware, Great isn't it , we pay for their research and development! And the price goes higher and higher and higher.......
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Cox Communications Internet Service
#1476757
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Cox Communications - Horrible

Constantly going down. Can't wait till ATT fiber is completed.
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Cox Communications Internet Service
#1473384
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Cox Communications - Too expensive

I am an 87-year-old lady and a widow and the cable bill is too expensive. I had a package but that contract has finished. I use them for internet and cable but no longer use their phone. The few TV channels that I enjoy are Food, HGTV, TLC, and History. They put them in the upper level and pay more. I am planning on getting a stick as I cannot pay $143 mo. on my Social Security.
4.0
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Cox Communications Internet Service
#1465068
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Resolved
Jake Virgil (jake.virgil2@cox.net) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30 day notice. We provided notice after a year of service and are now told we are still under contract. The...
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4.3
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Cox Communications Internet Service
#1445503
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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Cox Communications Internet Service
#1433657
For a month now I am unable to get into my email. Maybe even longer. Get the run around on the phone. Stop in a service location SV, AZ and bam they tell me to call cox solution's again. WTF! Been there done that already. Three years ago I changed the account over...
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Cox Communications Internet Service
#1392952