Cox Communications - Cox is terrible

1.0
Details
Cox service is overpriced and they have outages every day. The customer service representatives are rude and down right disrespectful to the customers.

User's recommendation: Do not go with Cox use any other company but Cox.

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ID
#2170843 Review #2170843 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Cox Communications Internet Service
Pros
  • Will never use them again
Cons
  • Service is always horrible
Preferred solution
Let the company propose a solution

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Verified Reviewer
1.0
Details
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Update by user Sep 10

After installing professional level network monitoring sw, I was able to provide Cox Corporate offices and technicians with detailed proof that the Cox service was failing ~100 times a day. The response from the technical side was robust and after several days and...

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ID
#2111508 Review #2111508 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Internet Service
Loss
$300
Preferred solution
5-month refund and fix my service please

Cox Communications - Loss of channels

1.0
Details
Cox just shut off some of my channels, and I was told by tech support I would have to pay $78.00 to get those three channels back...that is price gouging. I am elderly and disabled and $78.00 buys my food. Shame in Cox. My daughter helped me get a streaming service and I get hundreds of channel for free.

User's recommendation: Go to streaming thier channels. You get more channels for less.

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ID
#2045071 Review #2045071 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Internet Service
Pros
  • Will never use them again
Cons
  • Lies from customer service
  • Intermittent connection
  • I did not like that no one would communicate with me from cox
Loss
$15
Preferred solution
Restore my channels.
1.0
Details
I have been without internet service 8 times since 6/10/2022, amounting to approximately 20 hours without service. I have spent over 15 hours with tech support. I have been told repeatedly that there was no outage in my area in spite of the fact that I have several...
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ID
#2038116 Review #2038116 is a subjective opinion of poster.
Location
Escondido, California
Service
Cox Communications Internet Service

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Verified Reviewer

Cox Communications - During Covid 19 they are still turning off service to customers

1.0
Details
I was trying to register for Unemployment during the Covid-19 pandemic and Cox turned off my service for non payment even after I already had spoken to them and explained that I had not received and stimulus for the care act or any unemployment yet . They also demanded that the full bill be paid in order to turn the service back on would not even give me a payment arrangement . I am going to pay my bill when I can and then change companies . I will never do business with them again . Cox is disgusting and I am going to write a complaint letter to the governor and the congressman in my area . Horrible way to treat customers .

User's recommendation: I would never recommend Cox they are horrible.

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ID
#1930006 Review #1930006 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Pros
  • Will never use them again
Cons
  • Bad attitudes and nosy
  • No resolution
  • Very unsatisfied
Loss
$640
Preferred solution
Let the company propose a solution

Cox Communications - *** internet and wifi

1.0
Details
Cox has *** internet and wifi. I got a new tracphone the Las t couple of days I was able to walk my dog listening to music on YouTube. The last couple of days I lose the connection a short distance from my house. I hate Cox is I see any of their techs in my neighborhood I'm going to flip the *** off.off.blow

User's recommendation: Blow up cox and tell them to ***.

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1 comment
Anonymous
#1847127

You have mental problems or you are a tech moron. WiFi only always works when in or near your house. It has always been that way.

ID
#1854271 Review #1854271 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Preferred solution
Destroy Cox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I have been a customer of Cox Cable for almost 20 years and cannot believe their treatment of loyal customers (who are constantly paying their ridiculous fees although your rates are supposed to remain the same according to contracts you take out on consumers without...
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ID
#1833738 Review #1833738 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Pros
  • Locality
Cons
  • Rates and rate hikes
Loss
$500
Preferred solution
Apology
Had a Cox account for many years under my husband's name. My husband moved out in May 2019 and I continued to pay the Cox bill from my own individual account. Our divorce was final in October 2019 and in November my now ex-husband asked me to remove his name from the...
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1 comment
Anonymous
#1793532

They played that card with me also saying I was grandfathered in on another plan..I posted my complaint on facebook and made sure everyone could see it..not just my friends...call this number 844-233-3044 as for Dani..that is the direct line to supervisors if accounting...don't let them cheat you

ID
#1737604 Review #1737604 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Cox Communications - STAY AWAY!!!!!

1.2
Details
I started out with the low income internet, as I was a student and single mother working only as a federal work study! Christmas was coming around and I wanted to cut some bills. The internet was one of the bills I had chosen to cut off. I called Cox and explained to them that I wanted to cut the service JUST FOR THE CHRISTMAS SEASON and put it back on around February/March, once I had gotten my taxes done! The representative said that shouldn't be a problem and helped me turn off the service! March rolls around, I call to restart service again, only to be told "oh I'm sorry; but, you are no longer eligible for that service." I'm thinking he's going to tell me that I still owe some money from the last time and I start telling him that I had paid the bill, IN FULL! He says "well, part of the agreement you made when you signed up for the service was that you had to KEEP it on INDEFINITELY!" ShockedShockedWHAT??!! I never agreed to any such thing!! Why wouldn't the representative tell me this before helping me turn off the service??! I'll tell you why! Because they knew that they were the ONLY provider in my area and that I would DEFINITELY HAVE to return to them at a HIGHER RATE! If that isn't bad enough, they're CONTINUOUSLY raising the rates while slowing down my service every six months or so, trying to push the "bundle deals" on me - THIEVES!!!!
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ID
#1729343 Review #1729343 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Easy online payments
Cons
  • Does not care about consumers
  • Horrible download rates
  • Not honest
Reason of review
I feel like I was swindled and am having a hard time keeping up with payments!
Loss
$11
Preferred solution
Low income internet restored!!!

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Cox communications-reward card woes

1.0
Details
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
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ID
#1724913 Review #1724913 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

Cox Communications - Do not use Cox

1.2
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt our government is. The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout company owned by demons who cater to the elite. When I cancel my service today, I'll make sure never to move to a place that only offers Cox again. What a *** excuse for an ISP. The phone rep actually admitted that they slow down Internet for certain people and then laughed about it...Unfortunately, I did not record this idiot and sue this abomination of a company. The people running Cox will all go to *** for their deception and illegal practices.
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2 comments
Anonymous
#1883613

YEP....I agree

Anonymous
#1795505

Do you have a tin foil hat as well?

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ID
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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ID
#1710039 Review #1710039 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Cox Communications Internet Service
Pros
  • Strong wifi
  • Internet speed
  • Internet when it still worked
Cons
  • Lack of communication from customer service
  • Lies from customer service
  • Monopoly

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Verified Reviewer
Cox Communications - Be aware of charges this company will impose on you
Cox Communications - Be aware of charges this company will impose on you
Update by user Nov 11, 2019

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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ID
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer relations
  • Cost and customer service
  • Manager didnt resolve issue or try helping
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.

Cox Communications - Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

ID
#1691307 Review #1691307 is a subjective opinion of poster.
Location
La Mesa, California
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Cox Communications - Angela Lay is the worst.

1.0
Details
If Cox wants to stay in business, they should have a chat with *** Angela in Tulsa with her nasty piercings and exposed yams. Gross. Vet your employees. She’s DISGUSTING.
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ID
#1654250 Review #1654250 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Angela lay
Reason of review
Poor customer service
Preferred solution
Fire her.