Product: Cox Communications Internet Service Clear all filters (193 of 193 reviews match)
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I called in to get a price quote about changing or disconnected my cable.I was then transferred to customer retention where the talked me into keeping my cable and that I could switch to a different box which would give me the exact same features for less money minus...
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1.5
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Cox Communications Internet Service
#1143186
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I have setup auto payment of and don't check my bill regularly.I noticed my bill has increased. The regular rate thy show on cox website is lower than my bill for the same service. When I called they made me a "favor" by reducing the bill - that is for next 12 months...
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Anonymous
Anonuser

Wow, looks like I'm not the only person that this happened to. After signing up with them in September 2017, I've had to contact Cox multiple times about billing discrepancie...

Anonymous
AnonymousUser

Honestly if i had a review for this is would be -2 stars first of all half of the time my internet doesn't even work and i still have to keep paying a provider that's internet...

1.0
Product
Cox Communications Internet Service
#1134562
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My bundle for Ultimate had expired, as I had for 2 years, so they wanted to increase my price by a huge amount (going from 115 to well over 190/month).So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which...
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2.6
Product
Cox Communications Internet Service
#1132981
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Cox Communications - *** hate these *** always taking down service

#1116554
1.0
Details
planned maintenance my ***.. give me some kind of heads up ***! letting me know 5 minutes after you shut my internet off is not ok... giving me 2 dollars for missimg 300 worth of work is not ok . losing internet for 6 hrs once every 2-3 weeks is not *** ok...
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Cox Communications - Rip off

#1086155
1.0
Details
Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
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Cox Communications - *** internet

#1067628
Worst *** company I have ever seen internets always disconnecting and they make up some lousy excuse as to what the problem is bring someone down to fix the *** *** instead of maki n lousy *** excuses cox suckers more like it
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Cox Communications - Thanks for Not Helping Me

#1063353
1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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I called 3 months ago to cancel my service because they'd raised my bill so much after a year of service.The guy convinced my to stay by dropping the price and said they would cancel my contract. A month ago I called again, I'd decided to cut the cord on cable. The guy...
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2.4
Product
Cox Communications Internet Service
#1129924
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Hi, new customer of Cox ...almost a year.I need the high speed internet and century link only offers 30mg in my area so Cox is it. Last week Contour box went out, called was told the next day a tech could bring out new one, I had major dental work that day, so I...
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Cox Communications Internet Service
#1103251
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All of the time in Sun City Summerlin COX "goes out".I have lived here 7 years all with COX and I would bet on 100 or more "outages". To me that means they do not want to spend enough money to fix it correctly once and strengthen their system in our area. I run my...
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Cox Communications Internet Service
#1100677
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Live in Oklahoma (aka tornado ally) had a non-tornado thunder storm come through two weeks ago.Service is out for the area - fine. I can understand that. A few days later still service outage in the area - fine. I can wait one more day. One Week down and they still...
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2.4
Product
Cox Communications Internet Service
#1056069
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I had posted a review in January regarding my issues with Cox.Here is the link... https://cox-communications.pissedconsumer.com/reward-card-woes-20170115991451.html?nocache=1 So here is the update, Cox representative called me and credited me $100 and one month of late...
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1.6
Product
Cox Communications Internet Service
I didn't like
  • Bad service
  • Dishonest company
  • Awful customer service
#1052833
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Since September of 2016 I have had numerous calls and techs come to my home.The issue still exists today because it is a neighborhood issue, not a one home issue! I work from home doing data entry and am constantly losing money because of this company.Horrible company...
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Anonymous
Christine

We have had the same type of issue here. I work from home as well. Many tech visits and phone support and service is still AWFUL!! I kept paying to get the better plan and ...

1.5
Product
Cox Communications Internet Service
#1045708
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My dad died of cancer in Dec. so in Feb I called cox to ask them if they could lower the bill after an increase and explained my elderly mom had medical bills and we were wondering in they could lower it to what it was...The lady in the loyalty dept was wonderful...in...
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1.0
Product
Cox Communications Internet Service
#1037738
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