Had a Cox account for many years under my husband's name. My husband moved out in May 2019 and I continued to pay the Cox bill from my own individual account. Our divorce was final in October 2019 and in November my now ex-husband asked me to remove his name from the...
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1 comment
Anonymous
#1793532

They played that card with me also saying I was grandfathered in on another plan..I posted my complaint on facebook and made sure everyone could see it..not just my friends...call this number 844-233-3044 as for Dani..that is the direct line to supervisors if accounting...don't let them cheat you

Review
#1737604 Review #1737604 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Limited Options

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
I started out with the low income internet, as I was a student and single mother working only as a federal work study! Christmas was coming around and I wanted to cut some bills. The internet was one of the bills I had chosen to cut off. I called Cox and explained to...
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Review
#1729343 Review #1729343 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Easy online payments
Cons
  • Not honest
  • Price gouging
  • Does not care about consumers
Reason of review
I feel like I was swindled and am having a hard time keeping up with payments!
Loss
$11
Preferred solution
Low income internet restored!!!

Cox communications-reward card woes

1.0
Details
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
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Review
#1724913 Review #1724913 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution
1.1
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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1 comment
Anonymous
#1795505

Do you have a tin foil hat as well?

Review
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
#1710039 Review #1710039 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Internet when it still worked
  • Internet speed
  • Strong wifi
Cons
  • Monopoly
  • Lack of communication from customer service
  • Lack of good people skills

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Be aware of charges this company will impose on you - Cox Communications
Be aware of charges this company will impose on you - Cox Communications

Update by user Nov 11, 2019

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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Review
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Lack of good people skills
  • Manager didnt resolve issue or try helping
  • Customer relations
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.

Worst customer service ever | Cox Communications in La Mesa, California

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

Review
#1691307 Review #1691307 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Angela Lay is the worst. | Cox Communications

1.0
Details
If Cox wants to stay in business, they should have a chat with *** Angela in Tulsa with her nasty piercings and exposed yams. Gross. Vet your employees. She’s DISGUSTING.
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Review
#1654250 Review #1654250 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Angela lay
Reason of review
Poor customer service
Preferred solution
Fire her.

I could have a monthy car payment for this POS service provder | Cox Communications

Internet is so slow and even the tech who helped with mandatory recent upgrade said that is the way it is. 15+ years and getting worse. Other options are just as bad. SPECTRUM not in our area.
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Review
#1654200 Review #1654200 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Cox Communications Reviews

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Cox Communications reviews
1.0
Details
I have been a customer with Cox, not by choice but because they have a monopoly, for YEARS and my bill gets more and more expensive and the service gets worse. I called after the jacked my price up by $60 I was told 4 different prices and packages from 4 different...
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Review
#1617268 Review #1617268 is a subjective opinion of poster.
Service
Cox Communications Internet Service