Product: Cox Communications Internet Service Clear all filters (252 of 252 reviews match)
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1.1
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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Review
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
#1710039 Review #1710039 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Strong wifi
  • Internet speed
  • Internet when it still worked
Cons
  • Lack of good people skills
  • Lies from customer service
  • Monopoly
Cox Communications - Be aware of charges this company will impose on you
Cox Communications - Be aware of charges this company will impose on you

Update by user Nov 11

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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Review
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer relations
  • Manager didnt resolve issue or try helping
  • Cost and customer service
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.

Cox Communications in La Mesa, California - Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

Review
#1691307 Review #1691307 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Cox Communications - Angela Lay is the worst.

1.0
Details
If Cox wants to stay in business, they should have a chat with *** Angela in Tulsa with her nasty piercings and exposed yams. Gross. Vet your employees. She’s DISGUSTING.
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Review
#1654250 Review #1654250 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Angela lay
Reason of review
Poor customer service
Preferred solution
Fire her.

Cox Communications - I could have a monthy car payment for this POS service provder

Internet is so slow and even the tech who helped with mandatory recent upgrade said that is the way it is. 15+ years and getting worse. Other options are just as bad. SPECTRUM not in our area.
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Review
#1654200 Review #1654200 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
I have been a customer with Cox, not by choice but because they have a monopoly, for YEARS and my bill gets more and more expensive and the service gets worse. I called after the jacked my price up by $60 I was told 4 different prices and packages from 4 different...
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Review
#1617268 Review #1617268 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications in Marrero, Louisiana - SLEEZY BUSINESS PRACTICE

1.0
Details
Don't try to cancel cox cable. They are very dishonest people. You can't cancel on line. You have to call and then a transfer and then a request to cancel. A big sales pitch. I still want to cancel. They'll tell you ok. Then you find out that you get another bill. You call and question about you cancelling. They said, there's no record of the call and thus you have to pay for another month. Sleeze balls. Somebody needs to put pressure on our overview body to make it where you can cancel and not go through this ordeal. They are corrupt. You know and all of those folks are all in on it. You wonder why our country is like it is. Money... the love to take money from you
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Review
#1588765 Review #1588765 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Pricing issue
Loss
$100
Preferred solution
TURN OFF SERVICE WHEN I ASKED THEM TO TURN OFF

Cox Communications in Almyra, Arkansas - The worst

1.0
Details
I have had problems from the 2nd day,no t.v. no internet,no help from the company,internet is constantly going out will not stay on more than 5 minutes,then goes out the rest of the day and stays off for 2 or 3 days.cable freezes up Stays off most of the day.picture freezes on screen,constantly having to unplug the box and it takes 15 to 20 minutes to come back on then shows subscription required, I will be going back to either dish or direct,Im paying for a service that I am not receiving. I am writing this review from my cell phone .because the internet is out and has been all day
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Review
#1581147 Review #1581147 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Access/ activation issues
Preferred solution
Price reduction

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Reviews

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Cox Communications reviews

Cox Communications - Shut my internet down for 20.83

I renegotiated my service and the sales person said my new bill would be 80.25 per month. Understand, this in only for internet. Days later, they started calling me insisting I owed them 23 dollars. Long story short, even though I called them, telling them I would pay this twenty plus dollars at the first of the month, they still shut down my service on the second of the month, insisting I owed them. One hour later, talking with multiple people, they made me pay the twenty plus just to turn back not the service. Even though I had never made a late payment, ever... they would not budge. I hate COX. I WILL NEVER EVER EVER DO BUSINESS WITH THEM AGAIN. THEY ARE SIMILAR TO ATT. DO NOT GO WITH COX
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Review
#1526694 Review #1526694 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment