Product: Cox Communications Internet Service Clear all filters (252 of 252 reviews match)
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Cox Communications in Chesapeake, Virginia - Liars

1.6
Details
The WORST provider of Internet I've ever experienced. Don't buy into the "Panoramic" mumbo-jumbo. It's a lie. Service is slow even when connected to a wire. WiFi drops anywhere in the house at random times, only way to get it back is to completely reset the modem. I had an issue where internet service stopped. I contacted Cox (on a Friday) was told they were going to send me a modem and was guaranteed to receive it by Tuesday (3 days with no service) It's now Thursday and still no modem. I contacted customer service AGAIN and a modem was not even shipped. And was insulted with a $25 credit on my account. If you have Verizon FiOS in your area, go that route. STAY FAR AWAY FROM COX!!! THEY ARE LYING CROOKS.
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Review
#1512254 Review #1512254 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.1
Details
I contacted to COX to have my service line checked since my signal seemed to be very erratic. So they send three guys out and end runing a new service line. BUT...they run this line down the pole (not encased in conduit) and across my yard. Then they place these flags...
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1 comment
GrandMeerkat
#1664306

Switched to cox on 3/11/19. When I signed up I was told my bill would be 175.93 per month.

Then they sent an e-mail that my bill was due in that amount. When I called to pay my bill the amount was 213.48. I paid that amount and called Cox.

I was told the due amount was 213.48 and my monthly bill would be 180.xx.Iwas told that 180.00 was the best they could doand the sales lady should have told me a rate increase was coming. I guess I'll be going to directv or back to at&t when my month is up.

Review
#1498548 Review #1498548 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$100
Preferred solution
Either connect me to the original underground line or run it overhead from the pole. NO NEW underground line.
Tags
  • Cox sucks

Cox Communications - Monthly payment increased for no reason

1.0
Details
I have visited 6771 Quail Hill Pkwy. Irvine, CA 92603 location last month. I wanted to return my COX Tv. They said that if I return it my monthly payment going to increase. They said I have a promotional rate of up to 2 years. And This month I received my bill $37 more. I contacted customer service and explain the situation. The customer representative was worse than the actual Cox Rep. in the store. They "DO NOT CARE" about customer's problems at all!!! Please stay away from them. I am going to cancel my service tomorrow.
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Review
#1489360 Review #1489360 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer service and billing
Reason of review
Pricing issue
Loss
$37
Preferred solution
Let the company propose a solution
Tags
  • Internet Provider
  • Cox Billing
  • Internet

Cox Communications in Phoenix, Arizona - Slow internet

I've been with them for 30 years. And like all ISP services they keep getting more customers. In turn, eating up their bandwidth. This causes Slow Internet. Then they sell us a speed upgrade, so we can cover their expense to update their hardware, Great isn't it , we pay for their research and development! And the price goes higher and higher and higher.......
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Review
#1476757 Review #1476757 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications in Fort Smith, Arkansas - Horrible

Constantly going down. Can't wait till ATT fiber is completed.
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Review
#1473384 Review #1473384 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications in Edmond, Oklahoma - Too expensive

4.0
Details
I am an 87-year-old lady and a widow and the cable bill is too expensive. I had a package but that contract has finished. I use them for internet and cable but no longer use their phone. The few TV channels that I enjoy are Food, HGTV, TLC, and History. They put them in the upper level and pay more. I am planning on getting a stick as I cannot pay $143 mo. on my Social Security.
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Review
#1465068 Review #1465068 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Resolved
4.3
Details

Update by user Feb 09

Cox was able to resolve the issue for us. Thank you to their team and support in getting this matter addressed

Original review posted by user Jan 10

Jake Virgil (jake.virgil2@cox.net) was notified that our business lease was temporary and confirmed that the contract would be able to be terminated with a 30...
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Review
#1445503 Review #1445503 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Order processing issue
I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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Review
#1433657 Review #1433657 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Return, Exchange or Cancellation Policy
For a month now I am unable to get into my email. Maybe even longer. Get the run around on the phone. Stop in a service location SV, AZ and bam they tell me to call cox solution's again. WTF! Been there done that already. Three years ago I changed the account over...
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Review
#1392952 Review #1392952 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • no customer service
1.0
Details
Absolute WORST service I have ever encountered!! How DARE you blame our lack of service of "our" equipment!!! How DARE your reps say our router and modem is the cause your *** service constantly cuts out, our equipment is the best to be bought on the market at only one...
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Review
#1389025 Review #1389025 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality