Product: Cox Communications Internet Service Clear all filters (243 of 243 reviews match)
Review Rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Absolute WORST service I have ever encountered!! How DARE you blame our lack of service of "our" equipment!!! How DARE your reps say our router and modem is the cause your *** service constantly cuts out, our equipment is the best to be bought on the market at only one...
Read more
1.0
Product
Cox Communications Internet Service
#1389025

Cox Communications - ***

Pay way too much to have an internet outage 6 times a month and customer service just says “I’m so srry we can update you when it gets fixed and we appreciate your loyalty to cox” NO *** I JUST HAVE NO OTHER CHOICE my apartments don’t allow any other internet service here besides century link and we all know how much better they are. Bullshit stay as far away as you can from Cox internet and go with Comcast if available in your area!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1369113
Show

Cox Communications - Worst company ever

Worst internet ever! Company’s strategy suck! Keeping monopoly in regions and offering the poorest internet. It’s 2018! Can’t express how much I hate you! Bullshit
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1364956
Show

Cox Communications - Poor customer service

We lost land line phone and internet service on Friday the 21st and the earliest a tech can come to our home is Sunday the 23rd after 5 pm. Have been without service during a time when we are trying to handle business transactions in other states. This is by far the worst service I’ve had in regards to anything I’ve been associated with. Would never recommend cox to friends or family.
Product
Cox Communications Internet Service
#1363828
Show
I'm getting internet speeds at 10% of what I'm paying for. Have called customer service 4 times in 4 days. They've sent 4 technicians in 4 days. The first tech said it was fixed. 20 minutes after he left the speed returned to what it was. I called him back. He would...
Read more
1.0
Product
Cox Communications Internet Service
I didn't like
  • Being charged for things i am not getting
  • Bad service
  • Being made to feel like i am the problem
#1349069
I won't go into too much detail here, there isn't enough space to record every detail of my encounters. Basically I have talked to Cox support for bad Internet 4 times over the past few weeks. I vowed I would not take any time off from work so scheduled a tech for...
Read more
Product
Cox Communications Internet Service
#1347660
I have been dealing with Cox for 6-7 months. I have been getting an extra $100 charge for excessive use of data each month. We have changed nothing on our use. Cox has had numerous repair people out to the house and has changed out the router/modem several times, along...
Read more
h.kitchener
h.kitchener

Sure sounds like someone is hacking into your wireless router. Do a web search with a query such as: stop someone hacking into router and do some research. This is a relativel...

1.0
Product
Cox Communications Internet Service
I didn't like
  • Response regarding over charges on internet services
#1347366

Cox Communications - No internet/DVR won't work

My internet and dvr always go down. I'm constantly resetting them to get them to work. At times I have to wait it out more then 2 hours. But you are charging me 309.00 for some reason!! For service that never works right.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1343217
Show

Cox Communications - Plain Bad.

Service when available is not as fast as promised. When it goes out expect a few days to solve the problem.
Product
Cox Communications Internet Service
#1342888
Show
Cox cable is garbage. First off the internet is as slow as molasses. They are very expensive for basic services. They sign you up randomly for networks that you did not subscribe to. They offer you to save your credit card/bank card information online for "easy"...
Read more
Product
Cox Communications Internet Service
#1334984