Product: Cox Communications Internet Service Clear all filters (252 of 252 reviews match)
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Cox Communications in Chandler, Arizona - ***

1.0
Details
Pay way too much to have an internet outage 6 times a month and customer service just says “I’m so srry we can update you when it gets fixed and we appreciate your loyalty to cox” NO *** I JUST HAVE NO OTHER CHOICE my apartments don’t allow any other internet service here besides century link and we all know how much better they are. *** stay as far away as you can from Cox internet and go with Comcast if available in your area!
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Review
#1369113 Review #1369113 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications in Newport News, Virginia - Worst company ever

1.0
Details
Worst internet ever! Company’s strategy suck! Keeping monopoly in regions and offering the poorest internet. It’s 2018! Can’t express how much I hate you! ***
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Review
#1364956 Review #1364956 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications in Phoenix, Arizona - Poor customer service

We lost land line phone and internet service on Friday the 21st and the earliest a tech can come to our home is Sunday the 23rd after 5 pm. Have been without service during a time when we are trying to handle business transactions in other states. This is by far the worst service I’ve had in regards to anything I’ve been associated with. Would never recommend cox to friends or family.
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Review
#1363828 Review #1363828 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service
1.0
Details
I'm getting internet speeds at 10% of what I'm paying for. Have called customer service 4 times in 4 days. They've sent 4 technicians in 4 days. The first tech said it was fixed. 20 minutes after he left the speed returned to what it was. I called him back. He would...
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Review
#1349069 Review #1349069 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Bad service
  • Being charged for things i am not getting
  • Being made to feel like i am the problem
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I won't go into too much detail here, there isn't enough space to record every detail of my encounters. Basically I have talked to Cox support for bad Internet 4 times over the past few weeks. I vowed I would not take any time off from work so scheduled a tech for...
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Review
#1347660 Review #1347660 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.0
Details
I have been dealing with Cox for 6-7 months. I have been getting an extra $100 charge for excessive use of data each month. We have changed nothing on our use. Cox has had numerous repair people out to the house and has changed out the router/modem several times, along...
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1 comment
h.kitchener
#1553765

Sure sounds like someone is hacking into your wireless router. Do a web search with a query such as: stop someone hacking into router and do some research.

This is a relatively common problem in area where many people have computers in a neighborhood, apartment, etc. You need to take a good look at the router you have as far as security and capabilities and then look for methods on how to make your wireless totally secure. Someone close to your router is taking advantage of your wireless connection. And, no Cox nor anyone else can or will help you with this.

You need to secure your home wireless connection. Note: I am assuming no one who has access to your computer or another one on your network within your home is actually using this excess data and not telling you they are doing so---in which case you have a familial problem.

Review
#1347366 Review #1347366 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Response regarding over charges on internet services
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered

Cox Communications - No internet/DVR won't work

1.0
Details
My internet and dvr always go down. I'm constantly resetting them to get them to work. At times I have to wait it out more then 2 hours. But you are charging me 309.00 for some reason!! For service that never works right.
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Review
#1343217 Review #1343217 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Plain Bad.

Service when available is not as fast as promised. When it goes out expect a few days to solve the problem.
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Review
#1342888 Review #1342888 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Not as described/ advertised
Cox cable is garbage. First off the internet is as slow as molasses. They are very expensive for basic services. They sign you up randomly for networks that you did not subscribe to. They offer you to save your credit card/bank card information online for "easy"...
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Review
#1334984 Review #1334984 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Aweful

I switched from Verizon to cox because the deal was better, I had Verizon’s lowest and cheapest internet and it was so much better then cox. As I’m writing this I’m waiting for a supervisor to answer his phone. The phone has been ringing for 5min. I’m not lying. If u want to go to cox because it’s cheaper, remember that I get what I pay for and it looks like I paid for ***
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Review
#1327243 Review #1327243 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality