Product: Cox Communications Internet Service Clear all filters (243 of 243 reviews match)
Review Rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Cox Communications - Aweful

I switched from Verizon to cox because the deal was better, I had Verizon’s lowest and cheapest internet and it was so much better then cox. As I’m writing this I’m waiting for a supervisor to answer his phone. The phone has been ringing for 5min. I’m not lying. If u want to go to cox because it’s cheaper, remember that I get what I pay for and it looks like I paid for ***
Product
Cox Communications Internet Service
#1327243
Show

Cox Communications - Very bad service

I pay 40$ monthly after I move to a new apartment I transfer my service 2 weeks without internet and after I go to cox store Tulsa ok near me they tell me I’m with cox for over 4 years somebody tell me you have discount you pay only 29.99 but the problem every month charge me 5$ , 10$ and this month charge me 30$ when go there no one help me so I canceled forever bad bad company garbage internet
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1326861
Show
Cox communications does not care to bother giving any form of customer service or competitive pricing structure because you are extremely limited when it comes to choice of provider. Cox provides the fastest internet in my area by default, so I'm pretty much forced to...
Read more
1.1
Product
Cox Communications Internet Service
I liked
  • Internet when it still worked
I didn't like
  • Cable service
  • Product delivery
  • Rude unhelpfull employee
#1301130
Our cable started cutting in an out on 6-29-2018... finally cutout completely Sunday afternoon July 1st .....it is July 5th still no service. We call every day...the first day they hinted that it was good possiblility that our modem was out......they provided us with...
Read more
Product
Cox Communications Internet Service
#1296617

Cox Communications - Faulty Billing and Terrible Customer Service

Cox customer service has dwindled steadily over the past 20 years and so has quality tv programs. They do offer the fastest internet, but fortunately they are not the only game in town. I refuse to be saddled with higher internet costs, simply because people are dropping fake news cable. Cox can eat a big fat Cox.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1292187
Show
Third time this week Cox internet has been down or unstable. First time, 3 hours, second time, about 2 hours, third time, 14.5 hours of unstable service!! And all I can find out is "There seems to be service interruptions in your area" This is just this last week. It...
Read more
Anonymous
Anonymous

I'm having the same problem this week the internet went down foe the 3rd time. I called cox and they said there were no outages in my area and had me unhook the cable from the...

Product
Cox Communications Internet Service
#1279349
Let me tell you a story about a Cox service visit at my home this week... We have been experiencing intermittent internet issues at my home since late last week. I called on Sunday, and Cox sent a service tech on Tuesday. The tech's "supervisor" also showed up for this...
Read more
Product
Cox Communications Internet Service
#1275991

Cox Communications - Ignorant and poorly trained agents

Called to get reduction on bill, they offered 4 bucks off or I could downgrade service. New customer pays 50 bucks a month less than current customer.
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Internet Service
#1274590
Show
I have had ongoing and continuous issues with my internet for over 5 years. Most recently I have had extensive issue that caused me to not be able to even work from my office. On two separate occasions I was told a representative would call me within 48 hrs. to discuss...
Read more
Product
Cox Communications Internet Service
#1271085
After having Cox replace our Modem on an average of every 4 months, I found out that Cox was installing refurbished Modems; some as old as 2010. 1. The Webmail design is awful and browsing is very, very slow. 2. Cox forces customers to change their password every 3-6...
Read more
1.0
Product
Cox Communications Internet Service
I didn't like
  • Customer service
#1266941