Product: Cox Communications Internet Service Clear all filters (0 of 236 reviews match)
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Cox Communications - Ignorant and poorly trained agents

Called to get reduction on bill, they offered 4 bucks off or I could downgrade service. New customer pays 50 bucks a month less than current customer.
1.9
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Cox Communications Internet Service
#1274590
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I have had ongoing and continuous issues with my internet for over 5 years. Most recently I have had extensive issue that caused me to not be able to even work from my office. On two separate occasions I was told a representative would call me within 48 hrs. to discuss...
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Cox Communications Internet Service
#1271085
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After having Cox replace our Modem on an average of every 4 months, I found out that Cox was installing refurbished Modems; some as old as 2010. 1. The Webmail design is awful and browsing is very, very slow. 2. Cox forces customers to change their password every 3-6...
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1.0
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Cox Communications Internet Service
I didn't like
  • Customer service
#1266941
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I recently switched from another carrier to Cox. During the process of evaluating my option, I was told that I could use the other carrier's modem to carry their internet signal. Apparently that was incorrect; mistakes happen, I get it. However, instead of offering me...
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Cox Communications Internet Service
#1246269
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Cox Communications - Cox is awful

Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
1.6
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Cox Communications Internet Service
#1236987
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Cox Communications - Gone out many times, and today, gone slow

Before, it went out at least 10 times over 6 months. Now speeds are far slower than normal. 0.25 Mb/s compared to the normal 50 + Mb/s speeds.
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Cox Communications Internet Service
#1228278
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Almost every time I try to access my emails I either get so far and then the character that indicates the computer is searching just goes round and round until I get angry and leave or I do get on to my emails and am in the middle of reading one and at the bottom of...
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1.6
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Cox Communications Internet Service
#1218250
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if the cox regime monopoly could get zero stars i would give them that rating. contacted them 7 times about sudden speed drops and they didnt do *** about it. speeds went from 50/5 to 10/1 all of a sudden without any account changes. they refused to provide any reason...
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1.0
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Cox Communications Internet Service
#1218158
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Cox runs a monopoly where I live. It is the only cable option I have in my apartment complex. I constantly deal with my internet connection either being extremely slow/laggy, or it doesn’t even work at all. In fact, right at this moment, I am trying to study online for...
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1.3
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Cox Communications Internet Service
#1216289
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cox is worst company ever I know .I live in Manchester, CT there is no other high speed internet company so I have no other option. so I have to use cox, they increase the bill, worst customer service. every time when I call to change the service the tell you best...
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Cox Communications Internet Service
#1214261
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