Cox Communications - Bad service, bad customer service

1.0
Details
Over all bad experience, my instill was done incorrectly, my modem was bad then finally bit the dust, had service people out 3times this mo, then was charged 100. 00 on my bill for a service call that wasn't my fault, all the trouble I have been having is due to the mistakes Cox made, had a 100.00 credit on my account due to all the trouble, then Cox adds the 100.00 service call to my bill, which just took the credit, when I tried to explain that I shouldn't have had a service call charge, I was just blown off, their excuse was you had 100.00 credit to take care of the service charge, a service charge I should have never had, so I am left paying that service charge with my credit.

User's recommendation: Don't believe a word they say, and if you can get any other service provider besides cox.

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ID
#2087483 Review #2087483 is a subjective opinion of poster.
Service
Cox Communications Modem Installation
Pros
  • Will never use them again
Cons
  • Lack of empathy
  • Inefficient lack of empathy
  • Inefficient
Loss
$10000
Preferred solution
Let the company propose a solution
2.1
Details
The installer of my Cox equipment placed the modem in the wrong location. We have a smart home and the modem must be placed in the panel. The installer insisted that it be installed in my office. Not knowing all the ins and outs of a smart home, I went with the expert...
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ID
#1340404 Review #1340404 is a subjective opinion of poster.
Service
Cox Communications Modem Installation
Cons
  • Employees not listening 2 ur wants
  • Customer service i received and the resolution
  • Not being informed of fees and billing practices
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

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