Product: Cox Communications Phone Service Clear all filters (0 of 47 reviews match)
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After being inundated with a boatload of robocalls and other unsolicited calls, I called Cox to see if my number was public/listed. Was told that it was. When I asked to have it unpublished/unlisted, I was told that they could, but then my monthly phone bill would...
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Cox Communications Phone Service
#1310952
Who interrupts someone explaining what they want with a “whoa whoa lady” and then when you ask them “if you are going to have an attitude could you please transfer me to someone else “ to have them respond “well I could just hang up on you “. The line was disconnected. A customer service representative at Cox, that’s it. I would go with out a phone, cable, or internet before I will ever contact Cox Communications...
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Anonymous
Macie

Yeah nobody would just say that to you unless you, yourself, were having an attitude. I think ppl forget there’s a living breathing person on the other line and you were a lit...

1.0
Product
Cox Communications Phone Service
#1231024
Started using Cox years ago. Over time, they have gone downhill. Lately I have been getting phone calls during the day and evening, I am on the Government No Call list and have reported it to them. I contacted Cox today and they say nothing they can do, BUT if I were...
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Anonymous
Anonymous

Forgot to mention, the call incoming who ever won't talk or leave message on answering machine.

1.0
Product
Cox Communications Phone Service
#1222623
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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1.0
Product
Cox Communications Phone Service
I didn't like
  • Deceptive business practices
  • Deceptive sales tactics
#1164917
When I ask for a copy of the work order or the completion form I was suppose to have signed they said I would have to go into a Cox store and get a copy because the "Customer Service" office could not give out that kind of information because they did not have access to it. What did they bill me from? And why did they wait until I moved out of state to bill me? They are great at raising there rates but when it comes to service what a joke. I would recommend sending smoke signals before I would recommend Cox Communications...
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Anonymous
Anonymous

I agree!!! I'm glad someone is looking into them. Unfortunatley my building is only wired to them, soon to be changed. They know they have you. If you ask for a reduction, li...

1.0
Product
Cox Communications Phone Service
I liked
  • Fda is opening investigation
#826316

Cox Communications - Poor customer service in your Topeka Kansas store from the only female clerk on March 26, 2016. I did not get her name, but should have.

We were in your Topeka store today and needed to replace the box for my father who is 89 years old. He had a small box and they wanted to replace it with a box 3 times the size and I questioned it with the clerk and she proceeded to tell me that that was my only chose. She also told me that we could not order a smaller box, that we would just have to wait and see what was delivered to the store. We took the box and after 2 hours on the phone with a COX tech, he determined that the box was defective. He did tell me that he could order a smaller box and have it mailed to my dad's address and that we could go back to the store and get another box today. We did and talked with another clerk and found out that they did have a mini box in store and we could get one of those. I informed him what I had been told earlier and he did not understand why she had misinformed us so badly. WE are now 3 hours into this ordeal and back home to install another box. That install was successful, but I am very upset at her attitude and the lack of knowledge she had and her ability to provide us good customer service. I feel she needs to be reported and retrained in the product you have to sell. I hope you will take the necessary steps in dealing with this matter and would appreciate a response back from you.
5.0
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Cox Communications Phone Service
#817883
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Cox Communications - Long distance telephone call

On my current bill is an international call for 34 minutes which brought my bill $111. over the usual amount. I submitted a request for investigation. This same thing happened to a neighbor a few years ago. The call was removed from her bill after they investigated it. What I wonder is how can a call show up like that as being made from my home phone ? Can someone who knows my number or someone from the cable company who has access to equipment make calls and have them billed to other people that they pick out for some reason ?
Product
Cox Communications Phone Service
#795000
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Cox Communications - Cox Cable charges

Cox Cable requires you to have boxes to get TV service. The boxes we got would not work in several rooms of our home. My husband spent over 2 hours on the phone with different technicians trying to find out what the problem was. They sent a technician to our home and he came in without a meter and my husband told him he needed one to check the line. There was a very weak signal coming into the house. He said he would have to install new lines. My husband said they needed to check under the house because Cox had worked under there. They went under the house to check the line and again he forgot to take his meter. Cox had installed a filter so we were not receiving a strong enough signal for the mini or regular boxes to work. I get my bill and they had the nerve to charge us $75 for a service call. You send a technician who evidently isn’t completely trained or know he should use a meter to check the lines; you had installed a filter on our lines so the boxes wouldn’t work; then you want us to pay for it. If it wasn’t for my husband knowing what to do we would have had to pay for new lines. You need to train your techs; you need to take responsibility for your mistakes and quit trying to make the customers pay for it
Product
Cox Communications Phone Service
#764583
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Cox Communications - Poor technical support

About three weeks ago I experienced difficulty with my TV and internet service. To make the story short, you dispatched a repair person to my residence and he changed the cable running from the pole at the street to the house. In doing so he remove the surge protectors for the coax cable (cox) and my telephone service. Before he departed he stated the he did and that the protectors really were not necessary. I was happy to have my internet and tv service restored. The following day I had no phone service. The repair person arrived on the second day and asked if anyone had been working in the phone system box. I stated that the cox repairman did. The phone person stated that the phone wires had been cut and that the surge protectors were missing. That evening I got chatting with COX about it all and I was informed that a COX repair person would arrive the following afternoon. That did not happen. All I want to happen is for COX to replace the surge protectors or have the electrical power company do so as it it they who installed that in the first place.
1.0
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Product or Service Quality
Product
Cox Communications Phone Service
I liked
  • Cox represeative was kind
#764409
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Cox Communications - Can't get our phone service(land line)back .

A misunderstanding-Cox thought we said it would be ok for them to come out and install digital telephone.I called them to cancel it.Rep assured me it was cancelled.They failed to tell Frontier not to cut off our phone service . Well-our service was cut off on Dec.2. I've been trying for a week to get this resolved. They wouldn't talk to me as I am not authorized on the account. My boyfriend(account in his name)called to get me authorized and now they won't talk to him either.They say they need his 4 digit pin # off a bill. We don't have it! Come on-there's no other way to prove who you are? They want him to go to a Cox retail store and show ID and set a new pin # Not doing that-it was their fault! Beyond frustrated!
Onset, Massachusetts
Product
Cox Communications Phone Service
#748121
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