Product: Cox Communications Phone Service Clear all filters (0 of 47 reviews match)
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After being inundated with a boatload of robocalls and other unsolicited calls, I called Cox to see if my number was public/listed. Was told that it was. When I asked to have it unpublished/unlisted, I was told that they could, but then my monthly phone bill would...
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Cox Communications Phone Service
#1310952
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Who interrupts someone explaining what they want with a “whoa whoa lady” and then when you ask them “if you are going to have an attitude could you please transfer me to someone else “ to have them respond “well I could just hang up on you “. The line was disconnected. A customer service representative at Cox, that’s it. I would go with out a phone, cable, or internet before I will ever contact Cox Communications...
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Anonymous
Macie

Yeah nobody would just say that to you unless you, yourself, were having an attitude. I think ppl forget there’s a living breathing person on the other line and you were a lit...

1.0
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Cox Communications Phone Service
#1231024
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Started using Cox years ago. Over time, they have gone downhill. Lately I have been getting phone calls during the day and evening, I am on the Government No Call list and have reported it to them. I contacted Cox today and they say nothing they can do, BUT if I were...
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Anonymous
Anonymous

Forgot to mention, the call incoming who ever won't talk or leave message on answering machine.

1.0
Product
Cox Communications Phone Service
#1222623
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Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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1.0
Product
Cox Communications Phone Service
I didn't like
  • Deceptive business practices
  • Deceptive sales tactics
#1164917
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When I ask for a copy of the work order or the completion form I was suppose to have signed they said I would have to go into a Cox store and get a copy because the "Customer Service" office could not give out that kind of information because they did not have access to it. What did they bill me from? And why did they wait until I moved out of state to bill me? They are great at raising there rates but when it comes to service what a joke. I would recommend sending smoke signals before I would recommend Cox Communications...
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Anonymous
Anonymous

I agree!!! I'm glad someone is looking into them. Unfortunatley my building is only wired to them, soon to be changed. They know they have you. If you ask for a reduction, li...

1.0
Product
Cox Communications Phone Service
I liked
  • Fda is opening investigation
#826316
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We were in your Topeka store today and needed to replace the box for my father who is 89 years old. He had a small box and they wanted to replace it with a box 3 times the size and I questioned it with the clerk and she proceeded to tell me that that was my only...
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5.0
Product
Cox Communications Phone Service
#817883
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On my current bill is an international call for 34 minutes which brought my bill $111. over the usual amount. I submitted a request for investigation. This same thing happened to a neighbor a few years ago. The call was removed from her bill after they investigated it....
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Cox Communications Phone Service
#795000
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Cox Cable requires you to have boxes to get TV service. The boxes we got would not work in several rooms of our home. My husband spent over 2 hours on the phone with different technicians trying to find out what the problem was. They sent a technician to our home...
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Cox Communications Phone Service
#764583
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About three weeks ago I experienced difficulty with my TV and internet service. To make the story short, you dispatched a repair person to my residence and he changed the cable running from the pole at the street to the house. In doing so he remove the surge...
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1.0
Product
Cox Communications Phone Service
I liked
  • Cox represeative was kind
#764409
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A misunderstanding-Cox thought we said it would be ok for them to come out and install digital telephone.I called them to cancel it.Rep assured me it was cancelled.They failed to tell Frontier not to cut off our phone service . Well-our service was cut off on Dec.2....
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Onset, Massachusetts
Product
Cox Communications Phone Service
#748121
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