Cox Communications Phone Service Reviews and Complaints
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Cox Communications in Avondale, Arizona - Find other provider
had cox t.v. years ago.telephone has not worked for months,can only use cell phone. if you have cox home phone.911 you can not call.It is Endangerment,cox can not provide phone service. I went cox office,think only temp employees
Review
Service
Cox Communications Phone Service
Who interrupts someone explaining what they want with a “whoa whoa lady” and then when you ask them “if you are going to have an attitude could you please transfer me to someone else “ to have them respond “well I could just hang up on you “. The line was disconnected. A customer service representative at Cox, that’s it. I would go with out a phone, cable, or internet before I will ever contact Cox Communications...
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Review
Service
Cox Communications Phone Service
Reason of review
Poor customer service
Started using Cox years ago. Over time, they have gone downhill. Lately I have been getting phone calls during the day and evening, I am on the Government No Call list and have reported it to them. I contacted Cox today and they say nothing they can do, BUT if I were...
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1 comment
Forgot to mention, the call incoming who ever won't talk or leave message on answering machine.
Review
Service
Cox Communications Phone Service
Reason of review
Bad quality
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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Review
Service
Cox Communications Phone Service
Cons
- Deceptive business practices
- Deceptive sales tactics
Reason of review
Pricing issue
Loss
$972
Preferred solution
Price reduction
When I ask for a copy of the work order or the completion form I was suppose to have signed they said I would have to go into a Cox store and get a copy because the "Customer Service" office could not give out that kind of information because they did not have access to it. What did they bill me from? And why did they wait until I moved out of state to bill me? They are great at raising there rates but when it comes to service what a joke. I would recommend sending smoke signals before I would recommend Cox Communications...
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1 comment
I agree!!! I'm glad someone is looking into them.
Unfortunatley my building is only wired to them, soon to be changed. They know they have you. If you ask for a reduction, like you I've been with them over 20 years, they put you on hold, look to see what other companies are there and see they are the only one. They charge for everything.
It's a monopoly and it needs to stop.
I can't wait till they finish wiring for other companies. And being HANDICAP would help, but nooooooo if they have to send a tech out I will be charged...I'm tired of fighting with them and supervisors.
Review
Service
Cox Communications Phone Service
Pros
- Fda is opening investigation
Reason of review
Pricing issue
Cox Communications in Niceville, Florida - Poor technical support
About three weeks ago I experienced difficulty with my TV and internet service. To make the story short, you dispatched a repair person to my residence and he changed the cable running from the pole at the street to the house. In doing so he remove the surge protectors for the coax cable (cox) and my telephone service. Before he departed he stated the he did and that the protectors really were not necessary. I was happy to have my internet and tv service restored. The following day I had no phone service. The repair person arrived on the second day and asked if anyone had been working in the phone system box. I stated that the cox repairman did. The phone person stated that the phone wires had been cut and that the surge protectors were missing. That evening I got chatting with COX about it all and I was informed that a COX repair person would arrive the following afternoon. That did not happen. All I want to happen is for COX to replace the surge protectors or have the electrical power company do so as it it they who installed that in the first place.
Review
Service
Cox Communications Phone Service
Pros
- Cox represeative was kind
Reason of review
Bad quality
Preferred solution
replace the missing surge protectors for the phone lines
I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost...
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1 comment
The guy was bending over backwards willing to credit you over $100 every month to make you happy and you told him that wasn't good enough? You're an ***.
You're lucky you found someone nice enough to even do that. He didn't have to.
Review
Service
Cox Communications Phone Service
Cons
- Breach of contract
- Fraudulent billing schemes
- Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Cox needs to stick to the legal binding agreement or face legal action and publicity!
Cox Communications in Tulsa, Oklahoma - WORST company cuts phone number for no reason - I have a business to run!
I am so incredibly angry! We have a business and we were very happy with Easytel until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill ON TIME! Yet we get the WORST treatment!! I unfortunately have cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now that OUR LIVELIHOOD counts on our phone working, we had less time on hold but IT DOESN'T MAKE UP FOR THE FACT THAT NO ONE CAN CALL US TO DO BUSINESS WITH US AND I NEED TO MAKE PAYROLL THIS WEEK. MY EMPLOYEES DESERVE TO BE PAID AND I NEED MY *** PHONE TO WORK!!!!!!! But you can't get ahold of someone who can make a change in the company. The poor customer service people get the brunt of it and they can't do anything about it. I HOPE THE CEO SEES THIS....BUT HE/SHE PROBABLY DOESN'T GIVE A ***. THIS IS HOPELESS. I HOPE I CAN FIND SOMEONE ELSE TO DO BUSINESS WITH.
Review
Service
Cox Communications Phone Service
Cons
- Current performance
- Intermittent connection
- Service support
Reason of review
Bad quality
Loss
$2625
Preferred solution
Let the company propose a solution
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Yeah nobody would just say that to you unless you, yourself, were having an attitude. I think ppl forget there’s a living breathing person on the other line and you were a little shocked when the person responded AS a person and not a robot that you can virtually bully and talk to like a second class citizen. Most people working in call centres have college degrees and are making 20$ an hour and over, think about that next time.