Product: Cox Communications Phone Service Rating: 5 Stars Clear all filters (2 of 48 reviews match)
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Cox Communications - Poor customer service in your Topeka Kansas store from the only female clerk on March 26, 2016. I did not get her name, but should have.

We were in your Topeka store today and needed to replace the box for my father who is 89 years old. He had a small box and they wanted to replace it with a box 3 times the size and I questioned it with the clerk and she proceeded to tell me that that was my only chose. She also told me that we could not order a smaller box, that we would just have to wait and see what was delivered to the store. We took the box and after 2 hours on the phone with a COX tech, he determined that the box was defective. He did tell me that he could order a smaller box and have it mailed to my dad's address and that we could go back to the store and get another box today. We did and talked with another clerk and found out that they did have a mini box in store and we could get one of those. I informed him what I had been told earlier and he did not understand why she had misinformed us so badly. WE are now 3 hours into this ordeal and back home to install another box. That install was successful, but I am very upset at her attitude and the lack of knowledge she had and her ability to provide us good customer service. I feel she needs to be reported and retrained in the product you have to sell. I hope you will take the necessary steps in dealing with this matter and would appreciate a response back from you.
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#817883 Review #817883 is a subjective opinion of poster.
Cox Communications Phone Service
Reason of review
Poor customer service
Preferred solution
Take the necessary steps to retrain this clerk and let her know she has provided poor customer service.. She needs to take care of her attitude and listen to her customers needs.

Cox Communications - Phone Service Review from El Paso, Texas

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to blame us for their dumb and *** mistakes of pressing buttons their tv, say they pay hundreds of dollars and that we provide poor customer experience when most of the time when we want to help a customer all they do is be stubborn and dont follow directions and ask for supervisors! the best advice i can give is *** CANCEL it is a LUXURY to have cable and if your not happy than go away you dont need cable, you need to get a life, run get up you *** chair and do something and let us resolve good customers questions and concerns not all this *** that your gonna sew us LOL like if someone is gonna listen, just *** cancel and watch local tv if your so unhappy with the service lol one less problem and one less bad annoying customer (:
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#674311 Review #674311 is a subjective opinion of poster.
Cox Communications Phone Service

Contact Cox Communications Customer Service

Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
(877) 404-2568
All Cox Communications Contacts

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