Product: Cox Communications Phone Service Clear all filters (47 of 47 reviews match)
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Cox Communications - Billing

On June 2015 I called cox customer service regarding my account. I spoke with several customer service James, Cassandra and Fernando. I was on the phone for 3 hours and finally got escalated to a supervisor. Luke, supervisor, had gave me an explanation in regards to our bill. He mentioned we had 200 channels which I discovered it wasn't working (off air) but being charged. He mentioned that he will be able to adjust our bill since we only have 155 channels. A credit will be issued every month for 4 months time ( worth $220). He mentioned for us to continue paying $114.43 versus what they are charging $169.43 and a credit will show up each month for 4 months. June bill showed still over billed. I paid $114.43 and showed a balance. July billed came no credit showed. I called customer service and spoke with Laura. I was very upset because cox did not deliver what he told me. Monthly credit of $55 Laura put me on hold for 30 minutes she came back to tell me she coul not find Luke. Then I requested to speak with her supervisor she said she don't know her supervisor. Put me on hold for another 15 mins then she hang up on me. That made me angry. So rude!!! I have been a customer for almost 10 years and I have never had a super bad customer service. Normally it's tolerable but this time I can't forget how I was treated. Why do cox hires customer service employees that are so rude and does not want to work with the customer. I really do not believe that she does not know her boss. What a liar!!!
1.5
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Billing Practices
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Customer service
Exchange, Refund and Cancellation Policy
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Cox Communications Phone Service
#689806
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Cox Communications - Phone Service Review from El Paso, Texas

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to blame us for their dumb and *** mistakes of pressing buttons their tv, say they pay hundreds of dollars and that we provide poor customer experience when most of the time when we want to help a customer all they do is be stubborn and dont follow directions and ask for supervisors! the best advice i can give is *** CANCEL it is a LUXURY to have cable and if your not happy than go away you dont need cable, you need to get a life, run get up you *** chair and do something and let us resolve good customers questions and concerns not all this *** that your gonna sew us LOL like if someone is gonna listen, just *** cancel and watch local tv if your so unhappy with the service lol one less problem and one less bad annoying customer (:
5.0
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Billing Practices
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Cox Communications Phone Service
#674311
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Cox Communications - A frustrated customer

I did not have a contract with Cox. Therefore, on 6/10/15 I spent about one hour on the phone with Gabby who represented herself and was able to change our service and reduuce it by about $70 per month. Then on 6/12 I received a call from a third party representative stating they could not honor this and there must have been a misunderstanding. I spent over an houur today with 4 representatives and finally cancelled our service. It is a sad parody that the utility companies feel they can treat customers in this manner and have no repercussion. A possibility in the 1960's this worked, but not in the 21st century. Kathleen Howden
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Cox Communications Phone Service
#649619
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I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost...
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Anonymous
Anonymous

The guy was bending over backwards willing to credit you over $100 every month to make you happy and you told him that wasn't good enough? You're an ***. You're lucky you foun...

1.0
Product
Cox Communications Phone Service
I didn't like
  • Breach of contract
  • Customer service
  • Fraudulent billing schemes
#643957

Cox Communications - Incorrect phone bill for elderly customer 7 of last 12 months

My 89 year old grandma has service through Cox. She is almost blind, almost deaf and has severe arthritis. She uses her phone to keep in contact with family and for emergency services when needed. Due to her physical limitations we have had to have 411 and International long distance blocked as she was making unintended calls. Each time this first occurred we paid the full bill and then asked Cox to restrict the corresponding service to avoid future issues. 7 out of 12 months she has been charged for these services even though her bill shows they are blocked. I have called each month, spent 30-60 minutes with support, level 2 support, supervisors and etc. Each time they say it is fixed and it may be correct for 1 month and then it happens again. If I wasn't watching her bill she would just pay these; this is just like elder fraud. All we want is someone at the "phone company" to get her phone bill correct; how hard can that be? I need a contact at Cox who cares, will take ownership of this issue and actually resolve it, permanently. How many other people, especially elderly people, is Cox incorrectly billing each month for services they haven't requested or requested to have removed?
Andover, Kansas
Product
Cox Communications Phone Service
#630365
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Cox Communications - WORST company cuts phone number for no reason - I have a business to run!

I am so incredibly angry! We have a business and we were very happy with Easytel until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill ON TIME! Yet we get the WORST treatment!! I unfortunately have cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now that OUR LIVELIHOOD counts on our phone working, we had less time on hold but IT DOESN'T MAKE UP FOR THE FACT THAT NO ONE CAN CALL US TO DO BUSINESS WITH US AND I NEED TO MAKE PAYROLL THIS WEEK. MY EMPLOYEES DESERVE TO BE PAID AND I NEED MY *** PHONE TO WORK!!!!!!! But you can't get ahold of someone who can make a change in the company. The poor customer service people get the brunt of it and they can't do anything about it. I HOPE THE CEO SEES THIS....BUT HE/SHE PROBABLY DOESN'T GIVE A ***. THIS IS HOPELESS. I HOPE I CAN FIND SOMEONE ELSE TO DO BUSINESS WITH.
1.0
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Customer service
Diversity of Products or Services
Product or Service Quality
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Product
Cox Communications Phone Service
I didn't like
  • Service support
  • Current performance
  • Intermittent connection
#610410
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In the last week cox techs have not shown up for appointment 3 appointments, no phone calls, nothing.If cox didn't have a monopoly for cable service in this area they would have no customers.This is emblematic of my long term contacts with your company, poor service...
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Cox Communications Phone Service
#553337

Cox Communications - Phone Service Review

In April I called in to order my service, the agent told me there will be no contract on my service. But I just found out the other day that I have 2 years contract with cox. This is ridiculous! The supervisor said it listed on my first bill that I have 2 years contract. But the agent should not tell me something different than the bill bc when I called in to order the service it is the contract then I agreed and except the service over the phone because the agent said there will be no contract ! I've asked them to pull out the record and listen to what the agent have told me on the day that I order the service but they won't do it! This is so wrong! They won't even let me talk to the manager ! I'm so dissapointed with cox. I thought they're the best but I think of them different now. I rather pay the disconnection fee than staying with this heartless communications
Product
Cox Communications Phone Service
#516552
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On 6/21/14 I began at 8:30am calling customer service only to end the call after speaking to 3 different representatives at 10:45. The first 8:30-9:15am representative Amanda was very cordial and reduce my bill to a reasonable amount. The phone disconnected on her...
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CoxHelp
CoxHelp

I'm sorry about the experience you've had. No wonder you're frustrated. I would be too. Let me get to the bottom of this. Please email us at Cox.Help@cox.com and include your ...

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Cox Communications Phone Service
#500245

Cox Communications Phone Service Review

Cox sucks on all fronts. "Internet" is completely unreliable-- in fact I am stuck writing this review on 4G from my phone because the Cox "internet" is down. Again. To make matters worse, my rate for that *** service has probably gone up $10 a month just in the time it's taken me to write this. It's amazing that such a terrible company is still in business. Hopefully there will better alternatives in my area (i.e. anything besides Cox) soon.
Product
Cox Communications Phone Service
#500015
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