Product: Cox Communications Phone Service Clear all filters (0 of 47 reviews match)
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On June 2015 I called cox customer service regarding my account. I spoke with several customer service James, Cassandra and Fernando. I was on the phone for 3 hours and finally got escalated to a supervisor. Luke, supervisor, had gave me an explanation in regards to...
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1.5
Product
Cox Communications Phone Service
#689806
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COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to blame us for their dumb and *** mistakes of pressing buttons their tv, say they pay hundreds of dollars and that we provide poor customer experience...
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5.0
Product
Cox Communications Phone Service
#674311
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I did not have a contract with Cox. Therefore, on 6/10/15 I spent about one hour on the phone with Gabby who represented herself and was able to change our service and reduuce it by about $70 per month. Then on 6/12 I received a call from a third party representative...
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Product
Cox Communications Phone Service
#649619
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I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost...
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Anonymous
Anonymous

The guy was bending over backwards willing to credit you over $100 every month to make you happy and you told him that wasn't good enough? You're an ***. You're lucky you foun...

1.0
Product
Cox Communications Phone Service
I didn't like
  • Breach of contract
  • Customer service
  • Fraudulent billing schemes
#643957
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My 89 year old grandma has service through Cox. She is almost blind, almost deaf and has severe arthritis. She uses her phone to keep in contact with family and for emergency services when needed. Due to her physical limitations we have had to have 411 and...
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Andover, Kansas
Product
Cox Communications Phone Service
#630365
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I am so incredibly angry! We have a business and we were very happy with Easytel until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill ON TIME! Yet we get the WORST...
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1.0
Product
Cox Communications Phone Service
I didn't like
  • Intermittent connection
  • Current performance
  • Service support
#610410
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In the last week cox techs have not shown up for appointment 3 appointments, no phone calls, nothing.If cox didn't have a monopoly for cable service in this area they would have no customers.This is emblematic of my long term contacts with your company, poor service...
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Product
Cox Communications Phone Service
#553337
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In April I called in to order my service, the agent told me there will be no contract on my service. But I just found out the other day that I have 2 years contract with cox. This is ridiculous! The supervisor said it listed on my first bill that I have 2 years...
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Product
Cox Communications Phone Service
#516552
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On 6/21/14 I began at 8:30am calling customer service only to end the call after speaking to 3 different representatives at 10:45. The first 8:30-9:15am representative Amanda was very cordial and reduce my bill to a reasonable amount. The phone disconnected on her...
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CoxHelp
CoxHelp

I'm sorry about the experience you've had. No wonder you're frustrated. I would be too. Let me get to the bottom of this. Please email us at Cox.Help@cox.com and include your ...

Product
Cox Communications Phone Service
#500245
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Cox Communications Phone Service Review

Cox sucks on all fronts. "Internet" is completely unreliable-- in fact I am stuck writing this review on 4G from my phone because the Cox "internet" is down. Again. To make matters worse, my rate for that *** service has probably gone up $10 a month just in the time it's taken me to write this. It's amazing that such a terrible company is still in business. Hopefully there will better alternatives in my area (i.e. anything besides Cox) soon.
Product
Cox Communications Phone Service
#500015
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