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Cox Communications Phone Service Review

I have the "bundle package" with Cox and due to monetary issues wanted to down grade. Each time I called, (3 different times and days) I get this big story that I will be paying more in the long run. I want to get rid of land line phone and Showtime and Starz. Keep HBO and basic cable. I don't see the problem. It's all about the money. I wish I could speak with a represenative who would listen to me and do what I want. I've used Cox for 18 years. If you respect my services then work in with me.
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Review
#497132 Review #497132 is a subjective opinion of poster.
Service
Cox Communications Phone Service
After double paying my last bill, and returning DVR box in the postage paid supplied box, COX will not refund money and says I did not return box. That I needed a tracking number for the box they sent me. Kept me on the phone for over 1 hour. They are not not only...
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3 comments
CoxHelp
#826157

That's frustrating, I can see why you're upset. Let us get to the bottom of this.

Please email us at Cox.Help@cox.com and include your full name, complete address and the Cox PIN to allow us access to your account.

We will be happy to investigate this for you. Thank you, Dina

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Review
#492073 Review #492073 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$200
Sorry to bend everyone's ear tonight, but if you're patient tonight, you might pick up some valuable and life changing lessons, bare with me please... I have been reading the Cox Cable complaints left by many people and I seriously want to cry. Your complaints are...
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Review
#491409 Review #491409 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$2500
Tags
  • Inferior service and product
They told me that my internet service will be $19.99 a month and there will no be installation fee. So I agreed to sign up for their service. However, when I get the bill, they charged me $20.00 for installation and $30.00 a month for my internet service. When I...
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2 comments
CoxHelp
#805710

Hi Vnghiem,

I think I'd be upset if in your shoes, too! I wholeheartedly apologize that your initial experience with Cox has been so negative.

I stand behind our products and services and want you to get the deal that we promised you! So that I can investigate further, please email my team at Cox.Help@cox.com.

If you still have the copy of the ad, include it as an attachment, along with your name and service address. I will do everything I can to make this right for you!

Sincerely,

Becky K.

Cox Social Media Support Specialist

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Review
#482995 Review #482995 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$200

Cox Communications in Phoenix, Arizona - Billing is never consistent with the online vs. paper. Rude, no commincation.

Cox bills me a different amount every single month! I call to talk to the billing department, and they always say "we're sorry" or "I'm sorry that you had that experience" or they hang up on you, disconnect you...on and on. My bill is different every single month. At one point I was being charged for phone services that I had canceled 2 months ago, was being charged for a package that was opposite of what I had selected, and even charged me for 6 *** movies I never even watched!!!! My bill was $500.00 to $61.00. It has been a nightmare all around! I've now reduced my services to internet only....and guess what, my bill fluctuates every single month! I hate COX!!!!!!!!! I wish I could change services, but unfortunately, DirectTV and Dish Network all get bad reviews. So, I'm stuck with the worst cable company ever and we need the internet. I HATE COX!!!! They SUCK!!!!
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Review
#466659 Review #466659 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications in Tempe, Arizona - Very upset

I have had several costs on my bills with no explanations, and everytime I call I am treated like I have the plague. They are very nice in the beginning and after that awful customer service.I had a withdraw of $452 on my account for November and $643 in December (on Christmas day) and everyone I speak to cannot find the payment. I have faxed in 4 copies from my credit union, and spoke to many representatives. When I ask for a supervisor, manager, and/or corporate number I am told ther are none working and they do not have a corporate office. Last week I called again and after speaking to 5 different people a guy go on the phone and told me he was a supervisor and could see the payment (but the other 5 individuals and everyone else before then could not). So when I asked him how he sees it and nobody else does, he yelled at me and said it was there; so I asked for proof and he told me he would send it but charge me $5 a bill for each month since this past November and then hung up on me. I am disgusted and I do not understand why their customer service is awful and how they get away with it.
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1 comment
Anonymous
#661136

I've had my share of billing anomolies myself so I know how confusing these issues can be at time. I'd be happy to take a look and try to help if you still need assistance. Please feel free to email me at coxhelp@cox.com.

-Chris

Review
#414364 Review #414364 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$1265

Cox Communications in Phoenix, Arizona - Bill

Every time Eben you call Cox about the bill, sounds good on the phone, but when you get the bill is totally didn't go the way you thought. I'm sick and tie ofCox. They think that because there high speed is there bait. You know what? Dtv is 40mbps, that is ffast enough for gaming. AND CHEAPER. Cox, you WILL loose if you keep this up with your customers. Read your reviews about what customers are saying about your service, oh, forgot! You don't care. I will be going with dtv soon. I did a comparison and it was almost 80 dollars cheaper
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1 comment
CoxHelp
#636047

Perhaps I could take a look at your account and see what's going on with the bill. If you still require assistance feel free to email me at coxhelp@cox.com.

-Chris

Review
#399746 Review #399746 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$100

Cox Communications in Gilbert, Arizona - Hidden Charges

Cancelled my phone service from Cox, as we never used it and we needed to save money. The girl on the phone was real nice and then said if I paid 24 dollars, my bill would not change for a year. Seeing as how cox has a new price every month I agreed. The bill would be 126 and some change. Bill today (3 weeks later)$210.47. Equipment Charges/Credits= $76 , I'm still trying to figure that out. I've had them for over a year. Then the other money Im still trying to figure out where they snuck that in. Then the $1 (optional) to charitable donations. Didn't sign up for that either. I'm sick of this company doing this.
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1 comment
CoxHelp
#623368

Maybe I can help sort this issue out for you. Please email me at coxhelp@cox.com if you still need assistance.

-Chris

Review
#392699 Review #392699 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$95
Tags
  • The Bill

Cox Communications in Choudrant, Louisiana - No phone for elderly/No solutions provided

COX was contacted in a timely fashion and an easy appointment was made to transfer a phone line/number from assisted living back to a residence. COX was informed that this was for an 89 year old. The phone was cut off two days early causing undue stress and left the individual unsafe in her apartment. On the correct date technicians arrived on time but after four hours couldn't complete the transfer. Supervisor said it would be completed by 5 that day and that we would be notified. No call. No service still. The woman is alone now while I'm at the hospital with her husband. COX reps say a supervisor will call. 24 hours and still no call. Keep your loved ones safe. Don't use COX.
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Review
#389115 Review #389115 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications in Phoenix, Arizona - Always the Same excuse Updating the systems

I don't sleep a lot so I work on my computer, watch their new DVR trio system but because I am handicapped I have to wake up my husband to help get up and use the bathroom. What No Phone, The Cable just went out and in the middle of doing a major download the Internet disappears. Oh my goodness how I want to throttle Cox. So I yell out and wake up my whole house and the next door neighbor bangs on wall cause I woke her up. I do what needs to be done. I call Cox. They basically didn't care that I need the phone, that I lost the major download or that what I was watching and recording is lost! Their response was most people sleep at night. Not me you idiots! This happens a lot. The last response was if you want the system to work let us do our jobs. I hung up so mad and yelling that's it I have to change companies. They know that they have some locked with them because of various reasons but I am very P'Od with them and wished I had a way around this but I don't. Thanks for letting me vent!
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1 comment
CoxHelp
#611896

That sounds very frustrating indeed. Our maintenance is usually done in the evening hours which may explain what happened. If this continue to be a regular occurrence please email me at coxhelp@cox.com for further assistance.

-Chris

Review
#386218 Review #386218 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$2500