Product: Cox Communications Phone Service Clear all filters (47 of 47 reviews match)
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Cox Communications Phone Service Review

I have the "bundle package" with Cox and due to monetary issues wanted to down grade. Each time I called, (3 different times and days) I get this big story that I will be paying more in the long run. I want to get rid of land line phone and Showtime and Starz. Keep HBO and basic cable. I don't see the problem. It's all about the money. I wish I could speak with a represenative who would listen to me and do what I want. I've used Cox for 18 years. If you respect my services then work in with me.
Product
Cox Communications Phone Service
#497132
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After double paying my last bill, and returning DVR box in the postage paid supplied box, COX will not refund money and says I did not return box. That I needed a tracking number for the box they sent me. Kept me on the phone for over 1 hour. They are not not only...
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CoxHelp
CoxHelp

That's frustrating, I can see why you're upset. Let us get to the bottom of this. Please email us at Cox.Help@cox.com and include your full name, complete address and the Cox ...

Anonymous
dont be push around

For the past 2 1/2 years we finally said enough is enough! Cox has decent services, yes the internet is fast, HD is good, cable never had any problems. This company as a compa...

Product
Cox Communications Phone Service
#492073
Sorry to bend everyone's ear tonight, but if you're patient tonight, you might pick up some valuable and life changing lessons, bare with me please... I have been reading the Cox Cable complaints left by many people and I seriously want to cry. Your complaints are...
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Stafford, Connecticut
Product
Cox Communications Phone Service
#491409
They told me that my internet service will be $19.99 a month and there will no be installation fee. So I agreed to sign up for their service. However, when I get the bill, they charged me $20.00 for installation and $30.00 a month for my internet service. When I...
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CoxHelp
CoxHelp

Hi Vnghiem, I think I'd be upset if in your shoes, too! I wholeheartedly apologize that your initial experience with Cox has been so negative. I stand behind our products and ...

Product
Cox Communications Phone Service
#482995

Cox Communications - Billing is never consistent with the online vs. paper. Rude, no commincation.

Cox bills me a different amount every single month! I call to talk to the billing department, and they always say "we're sorry" or "I'm sorry that you had that experience" or they hang up on you, disconnect you...on and on. My bill is different every single month. At one point I was being charged for phone services that I had canceled 2 months ago, was being charged for a package that was opposite of what I had selected, and even charged me for 6 *** movies I never even watched!!!! My bill was $500.00 to $61.00. It has been a nightmare all around! I've now reduced my services to internet only....and guess what, my bill fluctuates every single month! I hate COX!!!!!!!!! I wish I could change services, but unfortunately, DirectTV and Dish Network all get bad reviews. So, I'm stuck with the worst cable company ever and we need the internet. I HATE COX!!!! They SUCK!!!!
Product
Cox Communications Phone Service
#466659
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I have had several costs on my bills with no explanations, and everytime I call I am treated like I have the plague. They are very nice in the beginning and after that awful customer service.I had a withdraw of $452 on my account for November and $643 in December (on...
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Anonymous
CoxHelp

I've had my share of billing anomolies myself so I know how confusing these issues can be at time. I'd be happy to take a look and try to help if you still need assistance. ...

Product
Cox Communications Phone Service
#414364
Every time Eben you call Cox about the bill, sounds good on the phone, but when you get the bill is totally didn't go the way you thought. I'm sick and tie ofCox. They think that because there high speed is there bait. You know what? Dtv is 40mbps, that is ffast...
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CoxHelp
CoxHelp

Perhaps I could take a look at your account and see what's going on with the bill. If you still require assistance feel free to email me at coxhelp@cox.com. -Chris

Product
Cox Communications Phone Service
#399746
Cancelled my phone service from Cox, as we never used it and we needed to save money. The girl on the phone was real nice and then said if I paid 24 dollars, my bill would not change for a year. Seeing as how cox has a new price every month I agreed. The bill would be...
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CoxHelp
CoxHelp

Maybe I can help sort this issue out for you. Please email me at coxhelp@cox.com if you still need assistance. -Chris

Product
Cox Communications Phone Service
#392699

Cox Communications - No phone for elderly/No solutions provided

COX was contacted in a timely fashion and an easy appointment was made to transfer a phone line/number from assisted living back to a residence. COX was informed that this was for an 89 year old. The phone was cut off two days early causing undue stress and left the individual unsafe in her apartment. On the correct date technicians arrived on time but after four hours couldn't complete the transfer. Supervisor said it would be completed by 5 that day and that we would be notified. No call. No service still. The woman is alone now while I'm at the hospital with her husband. COX reps say a supervisor will call. 24 hours and still no call. Keep your loved ones safe. Don't use COX.
Product
Cox Communications Phone Service
#389115
Show
I don't sleep a lot so I work on my computer, watch their new DVR trio system but because I am handicapped I have to wake up my husband to help get up and use the bathroom. What No Phone, The Cable just went out and in the middle of doing a major download the Internet...
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CoxHelp
CoxHelp

That sounds very frustrating indeed. Our maintenance is usually done in the evening hours which may explain what happened. If this continue to be a regular occurrence please...

Product
Cox Communications Phone Service
#386218