Product: Cox Communications Receiver Clear all filters (0 of 11 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I...
Read more
Product
Cox Communications Receiver
#1393313
We have long term serials on 473, 480 and 481 that suddenly stopped being recorded last week. Despite our repeated reentry of requests for recording and indications that they have been added in pop ups, they do not appear in the scheduled list. They do not get...
Read more
Product
Cox Communications Receiver
#1334186
Cox sent me malfunctioning equipment, then charged me for a technician to come out and replace it.When the billing department was presented with the issue, they attempted to negotiate my bill down instead of outright removing the fraudulent charges. Second problem is...
Read more
1.0
Product
Cox Communications Receiver
#1182733

Cox Communications Receiver Review

I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
Product
Cox Communications Receiver
#1004876
Show

Cox Communications - Sending them back

one worked after 6 attempts at setup, the other never worked. called Cox and wasted another 30 minutes while she tried to get it working. Said they would send me a new one and return packaging for the defective one. All they sent was an empty box. Now the one that did setup keeps loosing signal. I'm sending them both back and buying a digital antenna. I don't need this *** anymore. Signal is worse than sat tv in a hurricane. High priced, lowest quality
Product
Cox Communications Receiver
#770690
Show

Cox Communications - Being charged for equipment that was returned 4 years ago

My wife cancelled the cable service and returned the receiver 4 years ago. Now that we are canceling our internet, they are trying to charge us over $300 for the "unreturned" receiver. Their customer service is terrible. We had to spend hours on the phone and go through several agents, two of whom told us they would take care of it for us. Their inventory system is even worse. How does it take them 4 years to notice a receiver is missing? Oh, if we want to keep their internet service, they will drop the charge. They must not really be missing it if they're willing to do that.
2.2
Details
Coverage Area
Customer service
Price Affordability
Product or Service Quality
Website
Product
Cox Communications Receiver
#544596
Show

Cox Communications - Bad customer service inept technicians

I had cable installed yesterday the tech was an hour and half late. He finally arrived no im sorry no nothing then he stepped on my cat. He was a complete ***. After the install I didn't have the channels that were told to me that I would have in my package. I called today to see what I could get done about it. I was told I would have free installation and a free HD receiver and like 200+ channels. I only got about half of those channels. When I looked on my recent activity they not only charged me for the installation but also charged me for the box. I called customer service today to see what was going on and I told them I wanted what was told to me that I would have. They refused to do anything about it and get really nasty with me saying oh well its going to add this much more to my bill. I said no I want what was promised to me she refused and said there was nothing she could do. My advice to everyone out there run far way Cox is rude and they dont give a *** about customer retention.
Product
Cox Communications Receiver
#510364
Show

Cox Communications - "Hi speed" internet access has slowed rapidly. Cox wants to charge a premium to return it to normal.

I am presently disputing a claim for a missing TV receiver that we received from Cox after we converted to DirectTV. We elected to keep our "high Speed" internet access, which costs us in excess of $60/month. Last week, we received a notification that we had exceeded our data usage for the month. contractually, we have had Cox "High Speed" internet access for 20 years. We were never advised that 1)There was a data maximum, 2)There were different levels of service (like Sears' famous: Good, better, best), 3) and that there was a premium for each level. I'm not sure what Cox is doing is legally correct (I know it's not morally correct). I've reported them to the Better Business Bureau (They are a member), as well as the Attorney General for the state of Virginia. Verizon supposedly is partnering with DirectTV for internet service, and we will leave Cox completely when that occurs. Cox is NOT Your friend in a digital age!
Product
Cox Communications Receiver
#502529
Show

Cox Communications - Overpriced Service that has NEVER worked correctly

Recently, we moved to an area which Verizon FIOS does not service. Lacking any real option, we switched to Cox. Big mistake. First, the installation was a nightmare. We set up the original date and were told that someone would need to be at the house from 8 a.m. until 12 noon to wait for the installation crew. On the assigned day, I took my pregnant self and my three kids to the new house (we were not living there yet) and waited around. At about 10 a.m., we received a call from the company that they were running behind and had to reschedule for the next day. Same four hour block. Day two of waiting, and I receive a call at noon saying that due to overbooking, they are (once again) running behind. Two hours later, they finally show up...without the correct equipment. Thankfully, another serviceman was up the street and had extra equipment in his vehicle, because I was understandably pissed. So after the installation was complete, I expected to have no additional issues. Within two days, the whole house DVR stopped working. We called and were told to simply reset the box. Three days later, the receiver in the upstairs bedroom stopped working. Again, we were told to restart the receiver. When the receiver went out again, we stopped calling. 32 days after installation, our service was turned off abruptly. We called Cox, only to be told that we had had service for almost 60 days, we had not paid our bill (that we had never received), and we owed over $400 (after being told it would be around $90 per month). We didn't have $400 at the time, so we worked out a payment plan with the associate on the phone and gave them $50. The VERY NEXT DAY, our service was turned off again. We called Cox, only to be told that the payment plan from the day before was null and void because the associate didn't have the authority to make that agreement. I demanded to speak to a supervisor. Three hours later, the supervisor finally calls me back, tells me she doesn't care what her associate promised, demands I pay the remaining balance, and hangs up when I state I don't have the money. Then, they turned off the phone. A week later, I have the money and pay the bill. At that time, I am informed that I have been charged $50 in a reconnection fee. Enraged, I tell the lady on the other end that I was charged far too much for one month of service that had never worked correctly. She informs me that it is not her department and I can complain to whoever I want, but I still need to pay the $50 to have my service restored. I pay the fees and immediately put in a complaint to the corporate office (to which I have never received a reply). Our service is restored within two hours, but none of the receivers work. I reset all the receivers, and they still don't work. I wait until the next morning, reset all the receivers, and they still don't work. I call Cox, spend one hour on hold, am transferred three times, and end up speaking with someone in Ohio who tells me that the DVR problem is across all states and should be resolved within the next few weeks. I complain about the fact that my service has NEVER worked since it was installed, and the man credits me $20 for one DVR. Three months later, and we are still regularly resetting our receivers to regain service. Our cable has never worked correctly since installation. Our internet is sporadic, at best (we've called half a dozen times on this as well). Our calls to Customer Service are handled rudely and never result in the problem being corrected. Worse, we are being charged over $180 per month for service that doesn't work correctly. Needless to say, we're about to give Cox the boot and start streaming our TV. We'll get internet elsewhere as well, since it is so obvious that our business is not important. (On a side note, we have been told numerous times that if we were "established" customers, Cox could help us with the bill. Sadly, the ten years of previous cable that I had and the five that my boyfriend had do not count toward our being "established," as they were at different addresses.)
Product
Cox Communications Receiver
#437691
Show
1.) The tech. installing our service never gave us our receiver box, just the router ensuring us this is how it worked. We ended up going into the store to get the box out of our inconvenience after they were charging us for it on the bill but never actually using the...
Read more
Anonymous
Anonymous

I have had trouble with cox for years... They are over charging for calls that my family has never made to Southern California.We have never made 97.00 dollars in phone calls....

Anonymous
Action Jackson

they bundle these services as a sales gimmick, after the "year" of the special price offer the service goes up quite a bit and "most" customers just stay with the same package...

Product
Cox Communications Receiver
#427778