Product: Cox Communications Reward Card Clear all filters (10 of 10 reviews match)
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Set my $400 card aside when it came in mail unaware of 6 month expiration date. Called and explained my mistake and a supervisor agreed to reissue a new card. Received an email a week later from SWR Adjustment Corrections(CCI Southwest) noting I agreed to a 6 month...
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#1542061 Review #1542061 is a subjective opinion of poster.
Product
Cox Communications Reward Card

Cox Communications - Bogas promotion

Cox ran a promotion that if you signed up through the internet that you would receive a $200 gift card, however their system kicked out the order (after it was placed) and required me to call in. Then when I called in they said that the promotion would only be $100 when I explained to them that its not my fault that their system didn't have my address they then said that all I would have to do is call in and it would be corrected.....LOL 6 months later and still not even the $100 card......
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#1520438 Review #1520438 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Reason of review
Not as described/ advertised

Cox Communications in Arlington, Virginia - New balance

4.4
Details
Cox offered $400 Cox visa award. My card#{{Redacted}}, tracking# 867894627.I spend total$400 already, but on 03/22/2019 I returned to Home Depot 1 item and refunded $19.97 to my card. So I still have $19.97 in my card, but when I checked my new balance is zero. Can Ox reward center adjust my card new balance please. Thanks for your time.
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#1500277 Review #1500277 is a subjective opinion of poster.
Product
Cox Communications Reward Card

Cox Communications in Bellevue, Washington - What a rip off

1.0
Details
Still waiting for $300 reward visa. Installed 10/22/18 almost 5 friggin months what a scam
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Review
#1488045 Review #1488045 is a subjective opinion of poster.
Product
Cox Communications Reward Card
2.3
Details
I and my daughter have been having issues of this Bait switch like rip off.I am a past Executive in the Customer Service Business. I am also a combat disabled Viet Vet. All of the info I obtained from 5 Cox and Rewards people was all different. The last person was a...
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Review
#1162994 Review #1162994 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Cons
  • Ambiguous online offers
  • Attitudes
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
  • reward card
1.1
Details
To any future customers, do yourselves a favor and move right on past this company! I was promised a $200 visa card if I signed up, but literally 3 weeks after they installed my services and by services I mean cable, Internet and a phone line. I asked for something...
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1 comment
Anonymous
#1312633

Many people take Internet/ Cable companies to Small Claims Court and win their cases. If you think you can prove in Court that you've been deceived and cheated, bring a lawsuit . I won easily against TWC years ago and got 4 years of Triple Play services for $99 per month because of their mistake .

Review
#1030721 Review #1030721 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Reason of review
Problem with delivery

Cox Communications - Reward Card Woes

1.7
Details
In October 2015, Cox sent me a Reward Card promising $100 if I take their Cox Bronze Bundle. The requirement was the account should be active and in good standing for a minimum of 90 days. I became a Cox customer on 10/15/2015 and I have always paid the bills on time. I never received the $100 Reward Card from Cox per their promise after 90 days. I made several calls to them spent several hours waiting for a customer service representative and they always said they would send me but I never received. I went to Cox store located in Fairfax and they advised me to call the customer service billing department. So I called their billing department explaining them my situation but were never successful in receiving the Rewards Card. I made follow up calls and each time trying to explain my situation. I have made calls at least 10 times in a span of one year and wasted several hours talking to them. On 9/27/2016 I talked to a representative named Kirpal in the billing department and he promised me that he would credit my account with $100 instead of issuing me Rewards Card since it would be easier. When he said he credited my account I immediately checked my account online but did not see the credit but he said that it would take 24 hours to reflect the adjustment. So I paid the remaining amount deducting $100. $100 credit never came and now, I have an additional issue to deal with - Cox started charging me late fee for the unpaid balance! On 12/9/2016 I talked to Sarah in the billing department I heard the same story again - she said she credited the $100 and also credited my late fee but it was never applied. Now, after one year I am still waiting for the $100 that Cox promised and they apply late fee every month!!! In summary, • I always paid my bills on time • I requested multiple times for the credit and always followed up through different channels • I spent many hours on the phone waiting and then explaining my situation to the representatives • I still pay the amount I am supposed to pay every month In turn, Cox • Did not keep their promise by not paying the 100 dollars • Ignored all my requests • Did not have the courtesy to understand and try to resolve the matter • Bad customer service, in fact it doesn't exist • Did not respect my time that I spent to resolve the issue I am very much frustrated with the service I received and offended by the treatment I received Cox. With this horrible experience I would never recommend Cox to any of my friends and would spread my story so that others won't fall into this kind of trap from Cox
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Review
#991451 Review #991451 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Cons
  • Service
  • Billing
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Servie
  • Horrible Cox

Cox Communications in Vista, California - Cox reward card.

Nothing like a run around by customer service and then trying to get in the Cox. sight. I was told when I signed up and paid the bill on time for 3 months I would receive and $100.00 gift. I did what I was supposed to do and I have called about the card after talking to a couple of customer service they told me to go to cox.rewardspromo.com no luck. I did see letters or notes from other customers saying the same thing that they haven't been able to get theirs There is quite a few complaints about Cox and the gift card program.. I would just like to get what was promised. Irene Thomson 1679 Sunset Dr. Vista Calif. 92081 760 803 6776 I hope I hear very soon.
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Review
#939767 Review #939767 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Reason of review
Not standing by what was told when signing on getting $100.00 gift after 3 month I did my part what about Cox doing your part.
Loss
$100
Preferred solution
Send my $100.00 gift card
Tags
  • Prepaid Promo

Cox Communications in Oklahoma City, Oklahoma - COX HOMELIFE SERVICES/REBATE

1.9
Details
I WAS PROMISED A $250 REBATE CARD FOR SIGNING UP FOR COX HOMELIFE SECURITY SYSTEM. WHAT THEY DIDN'T TELL ME IS THAT YOU HAD TO PAY $300 APPX PER MONTH FOR THE EQUIPMENT(3-MONTHS). THEN THEY DONT GIVE YOU THE OFFER CODE TO REDEEM THE REBATE AND GIVE YOU THE RUN AROUND. DON'T BUY THIS PRODUCT IT'S OVERPRICED AND THEY BATE-N-SWITCH AND DENY YOU WHAT WAS OFFERED. WHEN I CALLED THEY SENT ME TO ABOUT 5 DIFFERENT PEOPLE WHO TRIED TO SEND ME BACK TO THE PEOPLE WHO I SPOKE WITH PREVIOUSLY. ALL THEY DID WAS GAVE ME THE RUN AROUND. A LOUSY SERVICE.
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Review
#844545 Review #844545 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Pros
  • Only apologies
Cons
  • Product delivery
  • Rebate offer
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Deliver product or service ordered

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications Reward Card Review from Tucson, Arizona

1.8
Details
They ran a promotional sale that said they would send us a $200 gift card for signing up for (a package deal). That was almost 7 months ago. We have called their customer service phone numbers and been lied to and given the run-around. Some of their customer service phone numbers don't seem to be functional. Our bundle included wifi and landline as well as cable tv. The wifi goes off frequently and needs to be rebooted. The tv channels sometimes don't come through. Their technology is poor....cervical is poor...and they use lying gimmicks like gift cards to sucker you into trying their service. Lousy stuff. Really lousy.
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Review
#842967 Review #842967 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Reason of review
Poor customer service