Product: Cox Communications Service Transfer Clear all filters (0 of 7 reviews match)
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Ordered service transfer online for 2 phone lines and Internet service 2 weeks prior to local move on Jan.12, 2018. I spoke to someone at Cox customer service who said everything was set on or about Wed. , Jan. 3, 2018. The following morning my phone was dead,...
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Matthew Wendt

Why does anyone consider service from Cox, they are horrible in regards to customer service, nice representatives, however their policies are the worst....I'll do without serv...

1.8
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Cox Communications Service Transfer
I didn't like
  • Being screwed over repeatedly
#1165068

Cox Communications - Worst service ever

I have been with cox for over 20 yrs and never thought about cancelling my service unti now. I have tried for three weeks to transfer my service to a new address and get the same story every week when I call back. Guess what still no service, “let me add you in” and today the service represent hung up on me. Wow!! What a way to hand 20 year client.
4.3
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Cox Communications Service Transfer
#1152259
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Have been with Cox for close to 20 years now and not out of choice.Finally decided to migrate one phone line over to cox for the small business that my husband has. This was done last Wednesday and some unprofessional nitwit working at Cox forget to read ajjust the...
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1.5
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Cox Communications Service Transfer
I didn't like
  • With the phone migration a disgrace onbehalf of cox
#1138604
So, I have a bundle package with Cox started at 90.00 a month.two yrs later my package deal is coming to an end and luckily i'm moving. So I call to transfer service, they zero out my account ( without telling me that they are taking another 235.00 in payment off my...
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Cox Communications Service Transfer
#1081676
I called Cox to get her internet switched. After locating her account they asked what apartment she moved to. Gave them the number and was told they have an active account in that apartment and cannot connect until it was cancelled. Told them that was impossible...
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1.0
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Cox Communications Service Transfer
#1071313
I just found out that I can pay $99 to have a technician come out and take the home security down & install in the new apartment, take it down my self & if I accidentally break anything pay $199 or cancel service & pay $300 penalty.I have been with cox for ten years...
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1.0
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Cox Communications Service Transfer
#999861

Cox Communications - Review in Telecommunications category

I have been a customer since 2010. I have had to suffer due to increased prices during this time all the while paying my bill on time.Cox has inconvenienced me since June of 2016 giving me incorrect information about the plan I am being enrolled in and I have had to spend numerous hours on the phone correcting their errors and being inconvenienced. I moved while in virginia Beach VA in June 2016 and transferred services to my new address. It took approximately one week to activate services and at least 3 hours of phone calls and 2 technicians to only have to call again for the next 2 consecutive days. Being misinformed about the plan and a representative dropped the ball on my service activation. In addition, I recently relocated to Las Vegas NV where I was informed to take my cable boxes with me via web chat to only find out upon arrival I would have to ship them back to VA. I had to pay over $13 to have this done through FedEx. upon arriving I also was misinformed about my plan and sent a bill quoting $126 while was informed it would not be more than $79.99. I was told of the channels and asked the premium channels I wanted which would be free with a minibox. Cox has been unprofessional, deceitful and a waste of time. If a customer is misinformed it should be honored, the customer should not be penalized. I have copies of all payments paid on time monthly since 2010, I am a good customer and continue to have to suffer due to their error. I also have copies of the web chat and Fed Ex receipt.
1.0
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Cox Communications Service Transfer
#960565
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