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Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet speeds are WELL below what they promised - I have sent pings several times, and it is NEVER at the speeds promised. I even bought a new router, the one recommended by Cox, but it didn't make a difference on the speed.

My cable goes out weekly, so much for their promise that it's more reliable than satellite - and for those of you who were wondering, I called Cox every single time and they confirmed it was a known outage. Then they said they would pro-rate my bill and nothing happened. When I call, they act dumb and fail to acknowledge the fact that they even had an outage! Even when there is no outage, the sound will go off, at least once a day, on NickJr. Of course, it's ONLY NickJr that looses sound, and not all of the other 100 or so channels I'm paying for in order to get NickJr.

Plus, I just turned on my TV and noticed that yet again, they've moved more channels to the premium level, the level in which you must have a receiver plugged into the TV. The receiver that you 'rent' every month on top of the additional fees for the additional channels. And as you have to pay extra for the receiver, there is only 1 in my house, although we have 4 TV, because my bill would increase EVEN MORE!!! So, out of all the TV's in my house, only 1 can get over 30 or so channels. I pay $35 JUST FOR the 30 channels (2 of which are shopping channels, 1 is spanish language and 4 don't work. Ever. Not to mention all of the other charges for additional channels, and receivers.

They NEVER notify me, a faithful and good customer for over 10 years, when they move channels up to the premium level. They NEVER even notify my when my rates are increased.

I have called to cancel several times, but every time, they offer me free channels for 3 months, or free upgraded internet but now, as I have just checked my bill, I see that they upped the rates AGAIN and are charging me full price for the services they said I would get for free/reduced until Febuary. I'm moving in a month (unfortunately just across town, will still be in the Cox monopoly - and they know it) and I will not be paying them to transfer my cable - I'm getting Direct TV. Even after the 1st year specials wear off, I will still be paying MUCH less per month than I am currently with Cox - even with all of the taxes and fees - and get more channels!

Unfortunately, Cox is the only company here that has internet, and they know it. Freaking jerks, I wish our government would do something about the cable monopolies rural areas - because we are getting RIPPED OFF!!!

Location: Mcpherson, Kansas

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Guest

As a Cox representative, I can say that we donโ€™t want your business. Go someplace else.

Guest

Not true. Ever heard of AOL?

Guest

Cox has cruddy internet.

Guest

HORRIBLE service. Terrible hold time, very bad English, tons of "I can't help you with this and need to transfer", with your call being dropped after. I CAN"T WAIT for a decent competitor to come into this market.

Kennesha Gte

Working from home has become a living night mare. Constant disconnects from 8-10 am> Calling customer service only helps if you don't know how to unplug your modem, you want to pay for a bogus protection plan that does nothing or if you want to send someone out that says that everything is fine!

Guest

We need more choices. Cox would never survive in a competitive market place. Bring back consumer protection laws and let consumers sue.

Guest

Amen!

Guest

Yes, Cox sucks. Generally we expect this when we buy their services, but tolerate it because pond *** is the norm in their business and we have few, if any, choices. Soon that will change, though, and Cox will be cast aside as they deserve.

Bette Lbs

We are not attorneys, or politicians. We live in Ga.

People in GA. are making less than 18k a year, and COX takes from us so much money is ridiculous. If I had a chance to go with another company I would. They are stealing money from customers.

They tell you what you have to have. Its like they don't care. Cox employees. Look at how much money you make an hour.

Would you pay 150.00 dollars just for internet? They have a monopoly. Hey COX, we are your neighbors and we make around 11 dollars an hour.

Think. STOP STEALING FROM US.

Guest
reply icon Replying to comment of Bette Lbs

Sounds like my story. It is a monopoly.

They own us. So much money wasted with Cox. This is my last contract I will have with Cox. I will definitely go with Direct TV.

Cox Communications know that they are taking large amounts of money every Month from us, and they do not care.

Oh well, they just do not care about us. It is a fact.

Guest

Like all monopolies they don't care. The government, FCC, Congress and whoever else should be after these monopolies are not doing their job.

And as long as the public is quite and does not complain to the right authorities the major cable companies across America will continue to gouge you to death. Call, write, text and email your elected officials and tell them to stop taking bribes from this group of robbers.

Guest

I have had five new cable boxes in the last six months. The same issue always freezing up and no sound.

Can't watch recorded shows while fast forwarding the show freezes and no sound. I have called and had a tech do everything possible and then go get another box with the same results.

Always restarting every day several times. I don't know what to do.

Sharea Kwk

yea... they suck bigtime..

was paying 49.99 for 150mb download for a year cause they said i was a new cutsomer.. after a year it went to 79.99... so i said.. um no!

Well Im not paying the same 49.99 but for HALF the download speed... cause im considere a old customer...

*** these people... someone needs to step in and do these people in...

Guest

They do suck. I live in a tiny ranch house and cannot even get a signal in the kitchen!!!!

Guest

Offered โ€œfreeโ€ movie and then billed me for it. Took 30 minutes to straighten it out all while still offering โ€œfreeโ€ serious.

Are they serious? Apparently, yes.

Guest

I save the same problems thousands of other customers are complaining about. Cox should be investigated for not producing the service we are paying for.

Cox should be state and federally inspected and regulated to provide the services that they supposedly provide. Also investigate the reasons they continue to raise their price without notice. You just open your bill and bang your paying more.

Call and get nothing but *** reason. If anyone with political friends and or lawyer friends I see multibillion dollar law suit.

Guest

Cox is the only service provider available in my area. And they take advantage of it.

I'm paying for 50mb speed. I do speed tests and the best I get is 6.5mb, that's six and 1/2. It's not much faster than when I had dial-up. Sometimes I get so fed up I turn on my phones Mobile Hotspot.

Certain channels go in and out multiple times a day.

Our daughter, who's just 25 miles away, used to have Cox but in an area that had other providers available. She never had a problem with Cox.

Guest

Cox is trash...just like every cable company in america....of any developed country in the world ...yes ANY developed country in the world america has by far the slowest internet speeds and higher prices than ANY other country in the world!...this is bc the 3 companies that control all cable and internet are actually just 1 company...and agreed to not compete for better service so they all save money even though prices increase and quality decreases...the government agreed to let these 3 monsters control all internet and so they just set a *** standard and all abide by it and have territorial control...hence you can only get this cable company in this area...when cox runs a coax cable from the main power lines to your house it has their most capable (still *** internet speeds coming through the line...an idiot installs a filter in between the main connection to slow your internet down...unless you pay more... this just goes to show you they are just another criminal corporation limiting our rights and shows how corporations and government go hand and hand...both cox and the government are *** *** people

Guest

Damn DVR box doesn't work fifty percent of the time. I am sick of it.

Restarting twelve times per day is crap. The geniuses who answer their phone suggest "checking your connection" . Seriously?

our household is a Cox Business customer, too; which means we pay three times the amount for "fast"internet. Never mind that it's impossible to even watch local TV, except in the kitchen, where I keep a TV not connected to their *** cable.

Guest

Day 2 no service

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