Product: Cox Communications Technical Support Clear all filters (42 of 42 reviews match)
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Got the mini boxes today. Neither works. Two calls to technical support, they appear to be reading from a script (has a tree fallen in your area?), absolutely useless. One tech said there are problems in your area, the next tech says there are not problems in our...
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Anonymous
Annie

Yikes, was in the process of changing from Verizon but after reading these reviews, I guess not. Verizon broadband has worked perfectly for over 9 years. The last 6 months hav...

Product
Cox Communications Technical Support
#784117

Cox Communications - EXTREME INCOMPTENCE

Cox cable does not have technical support. They do not wish to do so. You think you are talking to customer support but in fact you are talking to representative who can barely understand what is your problem and still manage to waste your time. Then they do refer you, wait on the line for nearly an hour to find out you are talking to a third party company that will bill you. THIS IS UNACCEPTABLE. I pay over $250/mth and I need to pay more when I have an issue with the email. Also their email server was down and/or working inconsistently for nearly 2 months but I continued to pay my monthly bill for full service
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Cox Communications Technical Support
#605410
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Cox Communications - Terrible Internet Service & Service Techs

I have been a customer of Cox Communications for the past 5+ years while living with my parents, granted I'm only 20 years old. I have never had any real issues with them in the past until i moved out and had to get my own services. This has been the worse service I could have ever imagined. Over the past 2-3 months I have had about 5 technicians out to my location who have all fixed little minor issues here and could not explain why im having issues; 3 of the 5 of them have been late on appointment times. I have also spent more than 10+ hours on the phone with Cox technical support members who have escalated my issues multiple times. I have had to miss countless hours from work so these technicians could come *** around at my house and tell me the same old *** each time.I have had to switch modems 3 times and still to this day I cannot get a steady internet connection. My internet disconnects multiple times a day and often stays off for hours upon hours at a time. If im paying for internet, i want my *** internet. The only thing cox has been good for is for occasionally discounting my services. But whats the point? I STILL DONT HAVE INTERNET AT HOME. I'll pay what my monthly services cost, just fix the *** problem, right?
Product
Cox Communications Technical Support
#564546
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I would like to say Cox business is the worst support I have ever used in my professional career. I need a tech out. I wanted to check the RF. They told me a tech would be out tomorrow 8-10 in the morning. Next day no tech. I call support mind you our Cox bill for...
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Anonymous
Chris

We can take a look into this for you. Please email us at cox.help@cox.com with the account info to get started.-Chris

1.4
Product
Cox Communications Technical Support
#543326
I returned home from work two nights ago to discover that my TV Cable Box was not working. I contacted Cox Technical Support and was informed that my box was not working and needed to be replaced. I made an appointment to have a service technician come to my apartment...
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Anonymous
Anonymous

I am very upset. This is the second time Cox has not shown up for an appointment. I would not recommend Cox to anyone.

Anonymous
Anonymous

Exact same thing happened today to us

Product
Cox Communications Technical Support
#483394
So not only did Cox Cable repeatedly overcharge me for services and screw up billing while I had both TV and Internet, causing me to spend dozens of hours on the phone fixing their mistakes. Not only did they screw up cancelling my tv and keeping my internet by...
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Anonymous
Cox HATER

Gypsies, tramps and thieves. If that does not epitiomize cox then nothing does.You make changes they jack the rate up, they "lock you in for 2 years" your rate stays the same...

Product
Cox Communications Technical Support
#476387
Had a land line that I closed in March 2010. Returned the modem to Cox. Have two witnesses. Now 3.5 years later they are charging me $6.99 for the modem I returned. They state that I can just go find the receipt for the returned modem and they will stop the charges....
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CoxHelp
CoxHelp

We can take a look at what went on there on the account if you can email us at coxhelp@cox.com with the street address we can investigate the issue further. -Ed

Product
Cox Communications Technical Support
#424246
A Cox technician was at my place on July 16, 2012 to address issues I was having with not receiving all the channels on my TV's that had Tivo brand DVR's on them. For some unknown reason he went into a bedroom where there was no Tivo and no issues had been...
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Anonymous
Anonymous

don't use cox if you have a chose evil company.

Product
Cox Communications Technical Support
#330441
After multiple complaints to the home technicians when they were here for various problems, I tried to get some response from Cox. My issue is the state of my home wiring panel. To make a long story short, they did a shoddy job on the phone install. They cut the...
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Anonymous
CoxSukers

I don't know who are but I feel for you. I just had a installation from cox cable today. These installation techs are taught to take short cuts to save time. They have little...

Anonymous
SarahB

Sean, or David or whatever \'name\' you are going by - STOP blaming customer\'s for your *** company\'s problems. You have been rude to several people on this site and I have...

Product
Cox Communications Technical Support
#326920
Moving out of state soon, my wife called Cox to have our internet turned off 10 days from now, in an effort to make moving day, and the few days prior easier. The rep says no problem and they get off the phone. A few short minutes later, our internet is disrupted....
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Anonymous
Kaiser Soze

Crying? you\'re funny. You may be the type to allow someone to disrespect you or your loved ones without complaint. I however, am not. Is this part of your job at Cox, or are ...

Anonymous
KevinSpacey

So you get one snot nosed CSR who gives you the run around which could not have taken more than 10-15 minutes who transfers you to his sup who fixes and youre crying about? W...

Product
Cox Communications Technical Support
#316045