Product: Cox Communications Technical Support Clear all filters (44 of 44 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
Still NO help from Cox. They SUCK even MORE NOW... Cox Tech Support told me to delete my account so they could activate their Roommate program since I was moving out of state to Texas. The following morning I deleted my Cox account as requested by Tech Services (Sales...
View full review
Review
#1636074 Review #1636074 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Cons
  • Clueless
  • Terrible customer service
  • Website help sucks
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • liars
  • Cox sucks
  • terrible phone communication
  • cancelling service
  • Clueless Support
  • Bad Customer Service
  • Lacks Product Knowledge

Cox Communications in Seattle, Washington - Horrible service

They have a monopoly in the Phx area and their customer service is horrible. You can't even cancel your service online, they make you call. I don't receive the download speed I pay for and the connection constantly goes out. My service renews in a couple of days and I wanted to cancel since I moved but no one is available on the weekend.
View full review
Review
#1548321 Review #1548321 is a subjective opinion of poster.
Service
Cox Communications Technical Support

Cox Communications in Houston, Texas - Poor Service

Firstly, Cox Cable isnt a company that is not Senior Citizen friendly company...they require seniors to go online to obtain service- when most seniors are not internet savvy... When phoning technical support you stay online so long you get pissed off and decide to hang up... pls hire more techs..so, that adequate service can be given. God knows Seniors pay enough!!!!!!!
View full review
Review
#1436599 Review #1436599 is a subjective opinion of poster.
Service
Cox Communications Technical Support
3.3
Details
BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume. This happened on Sunday Nov the 25th. Appt was...
View full review
Review
#1411122 Review #1411122 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Bad quality
5.0
Details
I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had...
View full review
Review
#1392989 Review #1392989 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Good customer service
2.9
Details
My svcs went out 8/30 bc the only thing the phone reps r supposed to do is push for a technician in home service call which runs the customer $75 a pop they cannot actual help to diagnose any issues. After personally replacing all cables & equipment [that was provided...
View full review
Review
#1345096 Review #1345096 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service
2.5
Details
Cox bundle installed 03.11.2018. Have had various troubles. Customer Service (CS) was extremely curteous both on the phone and in person. Incoming audio signal consistantly changes from one level on the program and when commercial comes on we have to grab controller to...
View full review
Review
#1341322 Review #1341322 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Bad quality

Cox Communications - Erroneous charges on bill

1.0
Details
They constantly charge my wife and I for “installation” even though we haven’t had anything installed in over 2 years. They made us sign up for their internet AND phone, otherwise it would be way more expensive. So they sent a “technician” to our house to set it up. They made it seem like we were getting a new modem. All he did was stand there, call in and tell them to turn it on... they charged us $75 for that! Cox is beyond shady.
View full review
Review
#1340194 Review #1340194 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Pricing issue
I have been out of service since August 19th. Yesterday first repairman came and could not fix problem Change wiring on 2 poles outside and ran new line to home No good. Said whole house would need to be rewired. Different guy comes today. He says that is not the...
View full review
Review
#1336203 Review #1336203 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Reviews

  1. 388 reviews
  2. 168 reviews
  3. 66 reviews
  4. 20 reviews
  5. 12 reviews
Cox Communications reviews
1.0
Details
They charged me twice for everything - Deposit twice - Cable did not work and called them ...they sent a tech and never told me $75 charge showed up on monthly bill , tech did not resolve the issues - Called second time , sent a tech and again never told $55 charge...
View full review
Review
#1274947 Review #1274947 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Cons
  • Fraudulent billing schemes
  • Customer services was not helpful
Reason of review
Pricing issue
Loss
$350
Preferred solution
Full refund
Tags
  • Cox Deceptive