Product: Cox Communications Technical Support Clear all filters (30 of 30 reviews match)
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I asked how much to upgrade the internet speed and I decided it was too costly, but the rep I talked to coerced me into the deal by telling me I get free showtime with that deal, so I opted in.I explained to him that I have directv and he said it would still work he...
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1.0
Product
Cox Communications Technical Support
I didn't like
  • All the hassle involved with trying to fix constant mistakes
#1137409
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In the past month I have repeatedly called cox.I have got a couple nice reps, but for the most part their customer service reps are not trained properly. I have been given wrong or not much info. It took them weeks to figure out their line is bad at my house. But they...
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1.8
Product
Cox Communications Technical Support
I didn't like
  • Awful customer service
#1121780
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Our TV would be on for a while, and then would go off.A message came on, 'not supported'. This went on for over 6 days. Tried to reach Cox, and could not get through. They said, 'five minute wait', after 20 minutes, still no one answered. Finally, I reached Tech...
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1.0
Product
Cox Communications Technical Support
I didn't like
  • I do not appreciate being lied to when there is a problem
#1116803
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Cox Communications - Liars extorsionists.disrespectful.

#1135748
1.0
Details
2 days of lies and hours on phone to get cable and service even to work was laughed at himg up on and extorted money to get service orderec and agreed upon to even work.Many excuses but when agreed to higher price for what i signef on for poof it waz on in3 mi ask to complain they laugh at you.I should have tsken chanced at at@t
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Cox Communications Technical Support Review

#932861
We had a great service appointment with Darrell Bowen of Cox tech. He is a real problem solver and a great representative of Cox. Thank you Darrell for new modem and a great customer experience!
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He did none of the above because I was standing in my kitchen waiting for him and there is no note on any doors. I have been on the phone with them every day for over an hour for 7 days straight with no results. After 26 years with cox communications I think I will be...
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Cox Communications Technical Support
#1083206
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I have been a current customer with cox cable .I have had nothing but bad experiences with customer service and technicians. I have called over a dozen times on internet and cable issues and every time a technician came out they could not correct the problem instead...
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Cox Communications Technical Support
#1033301
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Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse.I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i...
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1.4
Product
Cox Communications Technical Support
#1010199
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We have been paying for Caller ID on screen (TV) for some time.It has not been working. Wife called yesterday - tech support sent a 'signal' which re-started the box - no change. "Sometimes it takes 24 hours to take effect." We wait - no change. Tech calls today -...
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Anonymous
Anonymous

Get a life. Its called account security and I worked in call centers. We need to know who we are talking too and to know if we can give account information over the phone.

Anonymous
Anonymous

This is absolutely the same issue we are having but it's with cable service. Has been going on now for 4 weeks-now we have to have the 5th service person out. Just about done ...

Product
Cox Communications Technical Support
#955624
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I would like to provide a positive review for technician Tham in San Diego.He came to my house to install the new Contour 2 DVR cable box & client box. He was extremely helpful, thorough & conscientious. There were issues with the client box out of his control - he...
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Product
Cox Communications Technical Support
#945795
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Two months my main TV in my living room went out during a storm.To sum up my experience as of now. I have had 4 technicians out 2 that were subcontractors and one Cox cable tech. All of them had a different explanation for the cable box not working. The last tech....
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Cox Communications Technical Support
#942956
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Finally got someone in the tech department to listen to me.She was in Texas and I wish I remembered her name. Told her my plith and she said that's not right and would get someone over to my place the next day (which really was the second) with new boxes and also look...
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2.4
Product
Cox Communications Technical Support
I liked
  • Resolution
#938893
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