Product: Cox Communications Technical Support Clear all filters (42 of 42 reviews match)
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So January 2017 we started having bad internet speeds. Called cox and they sent out a tech, when he arrived he said it appears your getting terrible signal strength from the main tap from the pole. Our pole is in a neighbors back yard which is fenced. He went and...
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1.0
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Cox Communications Technical Support
#1172012
I asked how much to upgrade the internet speed and I decided it was too costly, but the rep I talked to coerced me into the deal by telling me I get free showtime with that deal, so I opted in.I explained to him that I have directv and he said it would still work he...
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1.0
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Cox Communications Technical Support
I didn't like
  • All the hassle involved with trying to fix constant mistakes
#1137409

Cox Communications - Liars extorsionists.disrespectful.

2 days of lies and hours on phone to get cable and service even to work was laughed at himg up on and extorted money to get service orderec and agreed upon to even work.Many excuses but when agreed to higher price for what i signef on for poof it waz on in3 mi ask to complain they laugh at you.I should have tsken chanced at at@t
1.0
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Cox Communications Technical Support
#1135748
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A Tech came out and did something to the line outside my property and messed up my internet I called to report the problem and was told a tech would be out here this morning 11/8/17. A received a call from a so-called Tech in which he said; “he was on his way and...
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2.8
Product
Cox Communications Technical Support
#1128026
In the past month I have repeatedly called cox.I have got a couple nice reps, but for the most part their customer service reps are not trained properly. I have been given wrong or not much info. It took them weeks to figure out their line is bad at my house. But they...
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1.8
Product
Cox Communications Technical Support
I didn't like
  • Poor customer service
#1121780
Our TV would be on for a while, and then would go off.A message came on, 'not supported'. This went on for over 6 days. Tried to reach Cox, and could not get through. They said, 'five minute wait', after 20 minutes, still no one answered. Finally, I reached Tech...
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1.0
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Cox Communications Technical Support
I didn't like
  • I do not appreciate being lied to when there is a problem
#1116803
He did none of the above because I was standing in my kitchen waiting for him and there is no note on any doors. I have been on the phone with them every day for over an hour for 7 days straight with no results. After 26 years with cox communications I think I will be...
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Product
Cox Communications Technical Support
#1083206
I have been a current customer with cox cable .I have had nothing but bad experiences with customer service and technicians. I have called over a dozen times on internet and cable issues and every time a technician came out they could not correct the problem instead...
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Product
Cox Communications Technical Support
#1033301
Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse.I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i...
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1.4
Product
Cox Communications Technical Support
#1010199
We have been paying for Caller ID on screen (TV) for some time.It has not been working. Wife called yesterday - tech support sent a 'signal' which re-started the box - no change. "Sometimes it takes 24 hours to take effect." We wait - no change. Tech calls today -...
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Anonymous
Anonymous

Get a life. Its called account security and I worked in call centers. We need to know who we are talking too and to know if we can give account information over the phone.

Anonymous
Anonymous

This is absolutely the same issue we are having but it's with cable service. Has been going on now for 4 weeks-now we have to have the 5th service person out. Just about done ...

Product
Cox Communications Technical Support
#955624