Product: Cox Communications Technical Support Clear all filters (0 of 42 reviews match)
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I would like to provide a positive review for technician Tham in San Diego.He came to my house to install the new Contour 2 DVR cable box & client box. He was extremely helpful, thorough & conscientious. There were issues with the client box out of his control - he...
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Cox Communications Technical Support
#945795
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Two months my main TV in my living room went out during a storm.To sum up my experience as of now. I have had 4 technicians out 2 that were subcontractors and one Cox cable tech. All of them had a different explanation for the cable box not working. The last tech....
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Cox Communications Technical Support
#942956
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Finally got someone in the tech department to listen to me.She was in Texas and I wish I remembered her name. Told her my plith and she said that's not right and would get someone over to my place the next day (which really was the second) with new boxes and also look...
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2.4
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Cox Communications Technical Support
I liked
  • Resolution
#938893
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Cox Communications Technical Support Review

We had a great service appointment with Darrell Bowen of Cox tech. He is a real problem solver and a great representative of Cox. Thank you Darrell for new modem and a great customer experience!
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Cox Communications Technical Support
#932861
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The worst service I have ever had.I have lived in many locations across the USA, COX provides the worst Internet/Cable . Do not recommend. Within the first few days of installation both the internet and the cable went down. Technicians returned and the service signals...
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1.0
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Cox Communications Technical Support
I liked
  • I am very upset and disguss about cox cable and there
  • No resolution
  • Last agent was
I didn't like
  • Know there is no competition in our area
  • Internet is horrid
#922511
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I have used Cox cable TV for years and have been happy with the service, but not so much with the cost. I finally bit the bullet and cut the cord by installing and over-the-air HD antenna, buying my own DVR, my own internet modem and Amazon Prime TV. I now get almost...
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2.5
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Cox Communications Technical Support
#911306
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I Just bought a new computer and am running Office 365; I like keeping all my mail in outlook, so as always, I was setting up my cox email to pull into Microsoft Outlook. The normal setup for the mail in outlook did not work, so I had to call them. The first line...
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1.0
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Cox Communications Technical Support
I didn't like
  • Horrific support
#910335
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Cox Communications Technical Support Review from Falls Church, Virginia

I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill. Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me. My frustration level is through the roof. It's time to find an alternative.
2.5
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Cox Communications Technical Support
#900007
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After having Cox Cable service for 9 months, approximately, here is The list of reasons why we're not happy with their service: they have spent 9months giving us the run-around about the gift card reward they promised but have refused to keep their promise.Also, the...
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Cox Communications Technical Support
#888864
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Fri - power outage 7am - 2am (21hrs). Sat - power came back. Cox service down (no internet, TV nor phone)! Sat 8am - start calling Cox (called 7X before getting through and wait 29 min to speak to someone). Was told the earliest appt is Mon! Two days wait for...
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Cox Communications Technical Support
#888696
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