Not resolved
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill.

Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me.

My frustration level is through the roof. It's time to find an alternative.

Product or Service Mentioned: Cox Communications Technical Support.

Reason of review: Bad quality.

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