I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill.
Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me.
My frustration level is through the roof. It's time to find an alternative.
Product or Service Mentioned: Cox Communications Technical Support.
Reason of review: Bad quality.