I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill.
Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me.
My frustration level is through the roof. It's time to find an alternative.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Cox Communications. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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