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2.5
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I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill.

Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me.

My frustration level is through the roof. It's time to find an alternative.

Product or Service Mentioned: Cox Communications Technical Support.

Reason of review: Bad quality.

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