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WORST Company EVER!!! Don't use them if you have a choice of other companies. Hopefully you will be spared the aggravation and headaches, and just outright criminal thievery that COX seems to get away with. They are stealing from me by keeping my overpayment (and reducing it) that I have requested back on numerous occasions.

I only use COX as an ISP, only because I don't have a choice of any other ISP. I used to have them for Cable TV and Phone as well but canned those services due to many problems a couple years ago. Now I don't have a choice for Internet access so am stuck with this TERRIBLE Company.

COX has the WORST service I have ever encountered. I overpaid them by accident recently (thought I was paying another creditor of mine, electronically) and it's taking an act of congress to try to get them to pay my money back (hundreds of dollars). COX cashed my electronic check almost 3 weeks ago and now they have been chipping away at my overpayment since it's taking forever to get any cent of a refund from them. If there was another provider in my area, I would switch in a heartbeat. This company has horrendous service to say the least!!!!

If you have a choice of another provider, I highly recommend that you go with another company for TV, Phone, and especially Internet access. Save yourself the headaches.

Review about: Cox Communications Internet Service.

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Anonymous
#225350

The original installer neglected to put the appropriate filter on the line that removes the upper tier of channels. You were not charged the back payment for receiving these channels without paying for them.

The tech that came out simply corrected the mistake.

The techs are held accountable for all services in the house even if they're just there for one problem. You received a $28/month service for six months for free, and you're still complaining.

Anonymous
#206872

Cox is the wost! Engages in fradulent and deceptive business practices.

They lied tome re spreading payment over 3 months when actually it was only a small portion to be spread. Contacted BBB and attorney generals office. Of course Cox was found not to be in the wrong. What a surprise.

They have a lot of money and we al know money talks and you know the rest. :(

Anonymous
#196606

Suddenly not all my cable channels were not coming on as usual. The service tech came over and diagnosed it as that I was getting the missing channels for free actually and that they were not supposed to be in my payment plan.

I had it for 6 months now!? Had already gone through the details with the customer svc. center and she was the one recommending that they send a guy to check it out. Once the tech was at the house, he diagnosed 'the issue' in one minute.

And then asked if he could check my internet. I asked why?- I was not having any issue with it and had not asked anyone to come over for that. He said it is standard for them to visit for any issue to also check other issues and that he found that my internet signals were not strong (-10) and he could make it better. He then went outside, disconnected the wires and put a new connector and closed the box and said it should be fine now.

I said there was no issue anyway?! I called Cox in front of him and the guy also said that he could not find anything wrong with my signals that he could check remotely. I gave the phone to the tech and he said some acronyms and numbers and was looking for those issues. The guy vaguely said oh ok.

Please help me understand- since when did customer service/tech calls become proactive and in the best interest of the consumer/customer.

If this is happening to others, then is there some policy change where they are cutting/adapting to new economy? I am thinking of canceling cable because I do not have time to watch them anyway.

Anonymous
#196600

Suddenly not all my cable channels were not coming on as usual. The service tech came over and diagnosed it as that I was getting the missing channels for free actually and that they were not supposed to be in my payment plan.

I had it for 6 months now!? Had already gone through the details with the customer svc. center and she was the one recommending that they send a guy to check it out. Once the tech was at the house, he diagnosed 'the issue' in one minute.

And then asked if he could check my internet. I asked why?- I was not having any issue with it and had not asked anyone to come over for that. He said it is standard for them to visit for any issue to also check other issues and that he found that my internet signals were not strong (-10) and he could make it better. He then went outside, disconnected the wires and put a new connector and closed the box and said it should be fine now.

I said there was no issue anyway?! I called Cox in front of him and the guy also said that he could not find anything wrong with my signals that he could check remotely. I gave the phone to the tech and he said some acronyms and numbers and was looking for those issues. The guy vaguely said oh ok.

Please help me understand- since when did customer service/tech calls become proactive and in the best interest of the consumer/customer.

If this is happening to others, then is there some policy change where they are cutting/adapting to new economy? I am thinking of canceling cable because I do not have time to watch them anyway.

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