WORST Company EVER!!! Don't use them if you have a choice of other companies. Hopefully you will be spared the aggravation and headaches, and just outright criminal thievery that COX seems to get away with. They are stealing from me by keeping my overpayment (and reducing it) that I have requested back on numerous occasions.
I only use COX as an ISP, only because I don't have a choice of any other ISP. I used to have them for Cable TV and Phone as well but canned those services due to many problems a couple years ago. Now I don't have a choice for Internet access so am stuck with this TERRIBLE Company.
COX has the WORST service I have ever encountered. I overpaid them by accident recently (thought I was paying another creditor of mine, electronically) and it's taking an act of congress to try to get them to pay my money back (hundreds of dollars). COX cashed my electronic check almost 3 weeks ago and now they have been chipping away at my overpayment since it's taking forever to get any cent of a refund from them. If there was another provider in my area, I would switch in a heartbeat. This company has horrendous service to say the least!!!!
If you have a choice of another provider, I highly recommend that you go with another company for TV, Phone, and especially Internet access. Save yourself the headaches.
Review about: Cox Communications Internet Service.