Product: Cox Communications Tv Package Clear all filters (14 of 14 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Cox Communications - Tv Package Review

1.4
Details
I decided that cancel my cox cable after a $58.00 jump in my monthly rate. When I inquired about the jump I was told it was because of my speciality services. The Customer Care person I spoke to said at best he can give me a new rate of $229. Per month which is still $29.00 more than I payed the month before. That's still too high. When I cancelled my service I was informed there was a $100.00 early cancellation fee. The explanation I was given was it was for the free one year service I was given and when I got the service it locked me into a two year agreement. In essence I was canceling early according to you customer rep. I told the individual I did not remember being advised about the two year lock in. He recommended I ask cox to pull the tape of the conversation. I made the request in early March and was told it would take about a week to get back to me. Three weeks later still no call. I called customer service a second time and I was assured a manager would get back to me in 48 hours. That was three weeks ago. Amazing that I can't get this issue resolved. COX is very misleading in its services and pricing. I have been a loyal customer for more than 13 years. The only service I have withmcox now is for Internet. I will shut that down as well if I don't get resolution to this matter.
View full review
Review
#1032957 Review #1032957 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications - Review in Telecommunications category

1.3
Details
I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i asked about the charge? I was told because my cable was shut off and turned right back on because i forgot to pay. No only was i charged 30.00 reconnect fee, but the also charged a early termination fee of 190.00.
View full review
Review
#1013323 Review #1013323 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment

Cox Communications - Cox TV = Horrible value

Cox should change part of their name (Communications) to Suckers! They "sell" you packages with half of their channels being blatant advertising and shopping channels, not to mention the crazy preachers channels. If you removed those channels and the weather channels and reruns of old news and 60 year old TV reruns you'd have about 5 -15 REAL channels in their packages. Bunch of crooks. They must spend most of their money bribing their {{Redacted}} in Congress to allow them to keep shearing all of their sheeple customers. Big cities should band together and close them down and run their own fiber optic network for internet and TV services. Love to see them run out of town by a Mayor with a spine!
View full review
Review
#969639 Review #969639 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Bad quality

Cox Communications - Bait and Switch

1.0
Details
Signed up for Contour in Summer with the promise I could watch WSU Basketball from my laptop on channel 22 or 2022. Basketball season starts, channel drops from the options. After a call to service and they have to verify that that channel no longer is available with 10 minutes of looking to see if the channel is still available they can't give a reason why its no longer provided for Contour. They offer me a 3 dollar credit for 6 months of payments that I signed up for with the promise that I could watch a channel exclusive to them, they should be offering a full refund as they full out lied about the channel. Never every trust their sales staff, they lie to meet their needs. I am now looking into other options for internet so I never have to deal with COX again. Now I know why so many people are switching to wireless providers.
View full review
Review
#959510 Review #959510 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Not as described/ advertised
Loss
$90
Preferred solution
Full refund