Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I decided that cancel my cox cable after a $58.00 jump in my monthly rate. When I inquired about the jump I was told it was because of my speciality services.

The Customer Care person I spoke to said at best he can give me a new rate of $229. Per month which is still $29.00 more than I payed the month before. That's still too high. When I cancelled my service I was informed there was a $100.00 early cancellation fee.

The explanation I was given was it was for the free one year service I was given and when I got the service it locked me into a two year agreement. In essence I was canceling early according to you customer rep. I told the individual I did not remember being advised about the two year lock in. He recommended I ask cox to pull the tape of the conversation.

I made the request in early March and was told it would take about a week to get back to me. Three weeks later still no call. I called customer service a second time and I was assured a manager would get back to me in 48 hours. That was three weeks ago.

Amazing that I can't get this issue resolved. COX is very misleading in its services and pricing. I have been a loyal customer for more than 13 years.

The only service I have withmcox now is for Internet. I will shut that down as well if I don't get resolution to this matter.

Product or Service Mentioned: Cox Communications Tv Package.

Reason of review: Return, Exchange or Cancellation Policy.

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