Product: Cox Communications Tv Service Installation Clear all filters (3 of 3 reviews match)
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2.8
Details
I have been trying to get cable installed for approximately a month. Every time that installation is supposed to occur there is an issue on Cox’s side. There was supposed to be a work order and a permit obtain by Cox to bury cable’s in order to complete my installation.
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Review
#1171679 Review #1171679 is a subjective opinion of poster.
Service
Cox Communications Tv Service Installation
Reason of review
Poor customer service
On December 1, 2017, i contacted cox communications, to have their cable installed. The Dispatcher said, that the technician was to arrive on December 4th to install it between 10 am to 12pm. I waited all day and no technician ever showed up. I contacted cox again, to...
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1 comment
Anonymous
#1415924

there are two different units with the same apartment number. ok?

Review
#1145095 Review #1145095 is a subjective opinion of poster.
Service
Cox Communications Tv Service Installation
Reason of review
Poor customer service
4.3
Details
I currently live in an apartment for almost a year and a half and I have had Cox Internet.I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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1 comment
Anonymous
#1301639

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me!

Then after I got a supervisor on the phone she just wanted to argue with me! I'd really like to have someone that actually knows how to be professional answer the phone!

Review
#1016501 Review #1016501 is a subjective opinion of poster.
Service
Cox Communications Tv Service Installation
Pros
  • Internet package
  • Special prices
Cons
  • Service for setting up tv
  • How cox did not install new wiring for free
Reason of review
Installation confusion not on my part.
Preferred solution
Let the company propose a solution

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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