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Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on demand).

The system doesn't respond half the time when you push a button on remote for page up, or down. If you stop a show to go to the bathroom, the system sometimes shows nothing under recently veiwed, system sucks to navigate, fast forward, pause and rewind respond differently depending on which channel or network you are watching on demand. picture will freeze, put the elapsed timer keeps going so you have no idea how far you fast forwarded to avoid the commercial or intro. When you restart a stopped program from the recently veiwed section you sometimes get sound and no picture, picture and no sound, or picture and a high pitched modulating screech that sounds like a voice synthisizer from some Hip-Hop music video that is unintelligible.

Cox has been to our house over 60 times over the years. Each time we get a different story on what is wrong, with no actual solution or resolution. Worse company there is. The right hand has no idea what the left is doing.

One Cox worker rewired our incoming box outside the house, next visit the technician claims WE rewired it to steal cable!

Absolute morons!!!! Cox sucks, Contour is the most bug infested shody software.

Location: Woonsocket, Rhode Island

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Guest

Wow, I totally agree with everything you said. I have many of the same problems, especially with using the DVR pause feature and picture freezes and DVR playback not working.

Cox does nothing right or helpful yet charge and arm and a leg. It is shameful and the FCC needs to be notified.

Guest

We loved ROVI. we "upgraded" to contour (per requirements).

What a piece of garbage.

Many of the features that we were accustomed to have vanished. We are thinking about dumping COX cable due to our forced "upgrade" to this piece of junk.

Guest

Cox Contour is the worst TV for the most money I have ever had.

Guest

Yes everyone's comments are exactly correct about Cox Contour Cable. Some channels don't have any sound, sometimes when you switch to a different channel it doesn't have anything on the screen for a few seconds.

On Demand Music Choice older rap music videos has very low sound quality and you can volume up pass 40 and it doesn't matter.

And also they don't upgrade to more of the newer music artist videos. Yeah you're right they suck!!

Guest

Same issues as described above....fast forwarding and wonโ€™t stop, delayed fast forwarding, freezing, remote not working, etc. New system SUCKS! And itโ€™s all over priced!

Guest

Havenโ€™t had it that long is terrible stops blacks out stop talking going to get rid of it providence ri

Guest

Cox is horrid. Non stop issues.

Completely incompetent. Today they replaced my old cable boxes with contour. By late afternoon main box already not working. Called and they rebooted box.

No improvement. No one can come for 2 days. So no tv. Each time they send incompetent technician.

Sadly in my area there is no choice other than DIsh which I am planning on changing to. Could not be any worse, right.

Just horrid horrid company. Ridiculous.

Guest

Cox technicians will visit our place for the third time in less than a week! The new contour boxes are no good.

Guest
reply icon Replying to comment of Guest-1742633

Agree

Guest

I have to restart my boxes at least twice a day plus remote freezes up constantly this is the worst cable system. Already switched internet companies and about to do the same with TV

Guest

I agree

Irene Moore
Shopping Expert

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Guest
reply icon Replying to comment of Irene Moore

Haha. You are hilarious!

Guest

Contour is absolutely *** and unresponsive. I can't believe how much I'm paying per month for a Cable box that takes 4 button presses most of the time to respond.

It's not the remote, it's the system. All boxes are unresponsive, but most of all the master/DVR box.

Terrible technology. Stay away if you can.

Guest

My wife and I were forced to upgrade to the contour DVR a couple of months ago. The TV now takes up to 30 seconds to even turn on, pressing the power button the whole time.

Also, sometimes it will record shows and sometimes it won't, really annoying. The whole point of a DVR is so you don't have to watch the show as it airs.

Guest

Spot on. Terrible platform.

A complete joke. We canโ€™t even watch half our channels. Supper always wants to send someone. Then someone shows up and they say the back end team needs to review.

Junk junk junk. Itโ€™s same platform Comcast has (Xfinity) but seems to be buggier for some reason.

Guest

He is correct!

Nasra Dyf

Does anyone have an issue with the "wireless" contour box? We have gone thru 4 boxes now.

Randomly the programming will freeze, loop or skip several seconds. Sometimes you are unable to change the channel or you get the error message: "We are having a problem on our end" Cox has sent techs out to our apartment 5 times. We have replaced the modem twice.

Occasionally the modem will completely drop the internet. Anyone else have these experiences?

Warren Ocp
reply icon Replying to comment of Nasra Dyf

Contour SUX and my modem is freezing ... keep getting error messages โ€œsorry we ran into a problemโ€. Totally frustrated and hating cox

Guest

Hype. That is what this new contour is.

I am headed to the cox store for the third time this week for another box.

The contour boxes are dying each time. This is a potential fire hazard.

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