Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system.It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on demand).
The system doesn't respond half the time when you push a button on remote for page up, or down. If you stop a show to go to the bathroom, the system sometimes shows nothing under recently veiwed, system sucks to navigate, fast forward, pause and rewind respond differently depending on which channel or network you are watching on demand. picture will freeze, put the elapsed timer keeps going so you have no idea how far you fast forwarded to avoid the commercial or intro. When you restart a stopped program from the recently veiwed section you sometimes get sound and no picture, picture and no sound, or picture and a high pitched modulating screech that sounds like a voice synthisizer from some Hip-Hop music video that is unintelligible.
Cox has been to our house over 60 times over the years. Each time we get a different story on what is wrong, with no actual solution or resolution. Worse company there is. The right hand has no idea what the left is doing.
One Cox worker rewired our incoming box outside the house, next visit the technician claims WE rewired it to steal cable!
Absolute morons!!!!Cox sucks, Contour is the most bug infested shody software.