I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up.
I then was referred to a Supervisor (In the Auto Business, He would be called a Closer) who then tells me what a good customer I have been and we hate to lose you. Again, changing the subject to avoid turning off the service.
This is no way to treat a customer and they should change their Hard Sell practices. I am a retired government employee on a small pension, and I really can't afford to pay an Attorney, to get a court order to turn the service off.
Product or Service Mentioned: Cox Communications Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $200.
Preferred solution: Discontinue phone AND Computer Service.