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O RATING. I RECEIVED BOGUS AND FRAUDULENT COX EQUIPMENT CHARGES CLAIMING I HAVE A MODEM AND ROUTER?

THEY DON'T EVEN KNOW WHAT EQUIPMENT AND SERIAL NUMBERS. I HAVE HAD THE SAME EQUIPMENT FOR 4 YEARS AND HAVE BEEN AN UNFORTUNATE CUSTOMER FOR OVER 10 YEARS. THEY ARE NOW PLACING A $287 CHARGE ON MY ACCOUNT!!! I'VE CALLED COX 4x SPENDING OVER 5 HOURS ON THE PHONE AND EMAILED THEM REPEATEDLY.

SUPERVISORS DON'T EVEN KNOW HOW TO RESOLVE THIS ISSUE. I AM RECEIVING THREATENING LETTERS TO CUT OFF MY SERVICE AND CANNOT PAY MY BILL ONLINE. I HAVE TALKED TO 6 REPRESENTATIVES, INCLUDING SUPERVISORS WHO FEEL MY PAIN BUT CANNOT RESOLVE THIS ONGOING ISSUE. TODAY I WILL FILE A LAWSUIT AGAINST COX AND ALSO ONE FOR ELDERLY ABUSE.

FRAUD WILL BE THE CAUSE OF ACTION ON BEHALF OF THEIR NEGLIGENCE. I ENCOURAGE ALL CUSTOMERS TO SEEK INTERNET PROVIDERS THROUGH VERIZON OR AT&T! THEIR SERVICES ARE LESS EXPENSIVE AND THEIR CUSTOMER SERVICE IS TOP NOTCH. COX HAS RUINED THEIR ABILITY TO MAINTAIN HIGH CUSTOMER STANDARDS AND CANNOT CONTROL THEIR INABILITY TO SATISFY CUSTOMERS WITH EFFICIENT SERVICE.THIS ISSUE HAS BEEN GOING ON FOR TWO MONTHS NOW.

I EMAILED AND CALLED IN OVER 6x SO FAR SPENDING COUNTLESS HOURS TRYING TO RESOLVE A SIMPLE ISSUE.

SENDING EMAILS TO COX DOES NOT ENCOURAGE A RESPONSE. I WILL POST ALL EMAILS AND PHONE CALLS SUPERVISORS AND REPRESENTATIVES I HAVE SPOKEN TO ON MY NEXT POST.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

  • internet cable equipment services
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Anonymous
#1612178

I would like to know if the FCC controls the relationship between content priced and charged to the customer vs. advertising that is on top of the same material they sold to the customer.

1 hr on COX is anywhere from 25 min ad to full time ad with no content. They are selling their customer to ad agents and do not deliver the contract content to the customer.

Anonymous
#1485387

Same. Even though I’ve talked to a number of individuals who have confirmed that I do not owe them any equipment.

Anonymous
#1156386

Same issue here. Never purchased or renter equipment through Cox and they are sending me bills long after I switched.

Anonymous
#1023514

AUGUST 22, 2015.

I received a $167 equipment charge on my account as well after I cancelled my service with them due to military orders. I turned in my cable box and have my receipt.

I turned it in back in June when I dropped my tv services. I got my internet service cancelled the end of July and received my last bill then. Now yesterday I'm getting the equipment charge. DO NOT CHOOSE COX COMMUNICATION THE SERVICE IS BAD.

THEY TELL YOU ONCE PRICE AND IT GOES UP EVERY MONTH. SAVE YOURSELF TIME AND MONEY SERIOUSLY.

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