Not resolved
Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Cox said they would automatically send me a $100 gift card after 3 months upon signing up.

After signing up you find out you have to actually "claim the card" after the 3 month window which I am sure most people do not do as they will lose the validation number.

I managed to submit the claim, they sent me a confirmation number for a gift card and even offered a tracking number. They claimed the gift card was sent on October 20th. I never received a card.

Upon calling they said the card was "lost in shipping" even though it said delivered and said they would send another expedited.

After calling them again, they now say there was never a second card sent and they did not know what I was referencing.

Now they say I have to go into a cox office in order claim the Visa card.

Cox is running a legitimate scam with this and defrauding consumers.

Product or Service Mentioned: Cox Communications Gift Card.

Reason of review: Not as described.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

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