We closed our COX account and all was paid and all equipment returned. Later COX sent a bill to a BOGUS address. Then sent this to a collection agency, giving them the BOGUS address. We never knew of this bill.
We were denied credit for an auto loan in spite of perfect payment records and a FICO score of over 800. I found out about this horrible mark on our credit report. Paid the bill immediately - a whole $47.25 to get the non payment part stopped. Is the bill real -- I'll never know.
Now COX wants me to pay for a copy of the invoice. Possibly I could get this removed from credit report if I pay someone big bucks.
Even with this , this can never be removed from our credit report because COX says this is a valid bill. Our lives are destroyed for the next ten years.
Reason of review: Billing fraud-destroyed credit.
Preferred solution: Pay for cost of denied loan, remove bad information from credit report.
I didn't like: Bad service overpriced, I think i am being scammmed.