I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I would be bumped up to their fastest internet service. I told them I didn't want it if it increased in my 189.00 bundle.
I then called QWEST and recieved a new bundle 139.00. QWEST came 3 days later along with DIRECT TV hooking my services.
Two weeks later a COX tech came to my home explained that he was to disconnect the cable from the pole behind my home. The tech put a ladder against my house and cut the telephone cable coming out of the QWEST box marked clearly.
I called COX and informed them of what happened to the phone line. I informed them that they had no right to cut anything attached to my home QWEST put in their own lines all the way from the pole. They were very rude real *** They refused to fix stating the line belonged to them.
The tech although he asked permission to access the pole in my yard did not have permission to vandle the lines on my house, nor did he inform me that he had just cut the lines coming out of the QWEST box. He just left.
COX told me after 3hours of waiting to tell QWEST to repair it.
Product or Service Mentioned: Cox Communications Bundle.
Location: Phoenix, Arizona