Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

They negotiated a bundle price on the phone. It was all lies. I looked at my bill and it was $40 higher than what they said. Called back and renegotiated same price, this time I taped it. Again they reneged and didn’t honor price. Did it a third time, same result.

Called r.i. Attorney general consumer division. They stated what they were doing was illegal. Called cox and threatened legal action. Had it fixed in a day.

These companies do nothing to improve their service. They have had the same product for 30 years. They just keep raising prices and offering less. They would be in big trouble if they had competition and had to actually do business like the rest of the world.

Get rid Of Cable Monopolies!!!!

Product or Service Mentioned: Cox Communications Bundle.

Reason of review: Pricing issue.

Monetary Loss: $900.

Preferred solution: Price reduction.

I didn't like: Fraudulent billing schemes.

Company wrote 0 private or public responses to the review from Sep 23.
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