Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I submitted my Cox move online may 4th so ahead of time. My actual move in date is May 18th.

I called may 16th 2017 to set up a time and they have no record of me submitting anything. I was very frustrated I have the proof. Cox even said I gave them short notice and I didn't! I submitted my cox move may 4th.

You guys are very unorganized because I not only did it online I called as well before to inform them I'm moving may 18th to have it switched​ and still they have no record of that? I was already frustrated I gave the confirmation number through email then they finally found it and said yea we see it but nothing was done like it wasn't taken core of? Unprofessional and unorganized! Also the apartment number we are moving to I guess Cox blocked that apartment number due to the previous owners running up the bill and not paying it.

Well that's not my problem I had to stay another hour on the phone for Cox to fix this I even had to get my apartment office lady on three way to deal with this because Cox needed a name of the previous owner to fix this block. Why I had to suffer another hour dealing with this is rediculous!!

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like