On May 16, 2016 I had services installed.Internet, cable and Home security.
I did not want this security system. I was told the cameras were free, but no one gave me details as to what I was getting. On May 18th, I called and told cox I wanted to downgrade to internet and cable. I was told If I did that I would have to pay $585.00 and my bill would go up $67.00.
The terms and conditions state "I have 30 days to cancel. This is bad service and this is not right. I posted on facebook also and someone told me they would get in touch with me. That never happened.
Very disappointed with cox.Patricia Williams-Baton Rouge,LA 70808
This person wrote the review because of return, exchange or cancellation policy at Cox Communications. Reviewer claimed that he or she wants Cox Communications to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Cox Communications and cox communications customer care for you to read. This information may help you with your purchase decision.