2.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
2 comments

We can compare cox with another provider because we also live in another state. Cox charges at the very highest rates, they make you play the game of going to another provider in order to get their highly publicized deal.

The longer more loyal a customer is to Cox the less service and benefits customers receive.

They are a greedy company.

For example Their vacation services are packaged so the monthly cost is the highest, the cost and length of time the services must be paid for is excessive.

In order to qualify for their promotion packages, it is necessary to leave them and return. This is stupid management, but it works for them because obviously most people can’t take the time to go through the steps to return all the equipment etc etc.

Product or Service Mentioned: Cox Communications Tv Package.

Reason of review: Pricing issue.

Monetary Loss: $470.

Preferred solution: Give loyal customers a better break on the cost of services, treat them with respect and encourage loyalty instead of creating frustration by constantly offering new customers super deals!.

I liked: People.

I didn't like: Company policies, Monopoly practice.

Company wrote 0 private or public responses to the review from Oct 10.
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Anonymous
#1577938

Cox rewards new customers at the expense of existing customers. Loyal customers are treated like dirt.

Bad business practice. Cox does not discriminate. They screw every one equally. I cut the cord long ago.

I get good TV on antenna. Dont miss a monthly bill from Cox.

Ive saved thousands. Try it.

Anonymous
#1577677

QUOTE : " they have little competition in are area. " A sure-fire plan for mediocrity !

I would take a wild guess that they are expensive as well. Nice company name ; it sounds appropriate ....

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