Cox Communications Phone Numbers and Emails

Toll-Free Number:

  • (877) 404-2568

Customer Service:

  • (800) 234-3993
  • (888) 382-1222
  • (866) 290-4236
  • (404) 843-5000

Technical Support:

  • (877) 269-2778

Cox Communications Emails:

Accessibility
Jobs/ Career
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Cox Communications Contact Information

Cox Communications Website:

Cox Communications Help Center:

Corporate Office Address:

Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 78071

Phoenix,

Arizona 85062-8071

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Customer Service Rating and Reviews

1.4 / 5
Bad
Kara W Bjh
Horrible customer care
1.0

Im so fed up with this company that I cant stand it. From the beginning its been nothing but issues! I set up my service in May, told them I just needed internet and didnt want to spend more than...

Pissedconsumer3562562
Poor Phone Service From The Get-Go. If I Don't Get I'm Going To Go
1.4

Bad service from Day 1. Phone number malfunction requiring supervisor intervention with the robotic system so the number provided by the live rep and the one provided by the automated system matc...

Summary of Cox Communications Customer Service Calls

2.1K TOTAL
CALLS
03:16 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cox Communications Customer Service?

Payments and Charges Question:

  • “Need to have bill explain”
  • “Bill”
  • “Internet bill”

Staff Question:

  • “Tech came out but no service yet”
  • “Services”
  • “Service problems”

Product/ Service Question:

  • “Tv not working”
  • “Phone is not working”
  • “Internet not working”

Activation/ Cancellation Question:

  • “Canceling”
  • “Cancel service”
  • “Cancelling”

Account Question:

  • “Account”
  • “To change my wifi password”
  • “Not receiving needed foreign emails on my cox email account”

Request for Information Question:

  • “How do I block on demand”
  • “Need to talk someone about my payment”
  • “Everything is screwed up trying to install the contour need help ready to throw things across the yard”

Shipping and Delivery Question:

  • “Technician is 1 1/2 hour late”
  • “I got a message on the tv and I can't get the tv to work”
  • “Why I haven't got my refund back on my card”

Refund Question:

  • “Refund”

Cards Question:

  • “Credit card change”
  • “Took money off my card withoutpermission”

Return/ Replace Question:

  • “Equipment return”
  • “Return Service Call”

Employment Question:

  • “Job”
  • “Employee payroll”

Other Question:

  • “To fine out if I have cox internet in my ares”
  • “Tv troubles”
  • “First internet went down again. Then rebooted. Now cable is gone too”

About

Cox Communications Delivery Policy
To read more: https://www.cox.com/ibill/bill-delivery.cox
Cox Communications Privacy Policy
Let www.cox.com know the location The customer would like to browse. www.cox.com work to keep it secure and will destroy it when no longer needed by Cox Communications for any reason. Website will give The Client of Cox Communications clear, prior notice and the right to choose, as described below, how The Client's Personally Identifiable Information will be used. In providing Cox Communications's' services, www.cox.com sometimes collect personally identifiable information, such as The Client's name, physical address, telephone numbers, social security number, driver's license number, and email addresses ("Personally Identifiable Information"). www.cox.com may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for The Client of Cox Communications
To read more: https://www.cox.com/aboutus/policies/annual-privacy-notice.html
Top Cox Communications Services

Internet Service, Bundle, Customer Care

Top Cox Communications Products

Account, Gift Card, Receiver

Cox Communications Pros and Cons

Pros: Internet speed, No resolution, You are stuck with them, I am very upset and disguss about cox cable and there, Will never use them again

Cons: Awful customer service, Service support, Fraudulent billing schemes, Current performance, Billing practices

Related Companies

Cox Enterprises, Nextgear Capital, Autotrader, Cox Automotive, Manheim

Summary

Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

Cox Communications reviews and complaints

Cox Communications is ranked 389 out of 1638 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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