Contact Cox Communications Customer Service
Cox Communications Phone Numbers and Emails
Toll-Free Number:
-
(877) 404-2568
Customer Service:
-
(800) 234-3993
-
(888) 382-1222
-
(866) 290-4236
Cox Communications Emails:
Cox Communications Contact Information
Cox Communications Website:
Cox Communications Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 78071
Phoenix,
Arizona 85062-8071
Summary of Cox Communications Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cox Communications Customer Service?
Payments and Charges Question:
- “Bill”
- “Pay bill”
- “Pay on overdue bill”
Staff Question:
- “Add service”
- “Services”
- “New business service”
Product/ Service Question:
- “Unable to connect my smart TVs to my network”
- “My WiFi disconnected”
- “Internet connection”
Activation/ Cancellation Question:
- “Cancelacion”
- “I need to cancel service, can't find me PIN, and was told on chat, that my security answer was wrong”
- “To activate modem”
Account Question:
- “Trouble accessing account”
- “Locked out of my account”
- “Not receiving password number to change password to pay bill”
Request for Information Question:
- “Everything is screwed up trying to install the contour need help ready to throw things across the yard”
- “Need to talk someone about my payment”
- “Need help setting my cable box up”
Refund Question:
- “Refund”
Shipping and Delivery Question:
- “I got a message on the tv and I can't get the tv to work”
- “Why I haven't got my refund back on my card”
- “Problems with my Internet and my box in my bedroom not coming on”
Return/ Replace Question:
- “Equipment return”
- “Return Service Call”
Employment Question:
- “Job”
- “Employee payroll”
Cards Question:
- “Took money off my card withoutpermission”
Other Question:
- “Collections”
- “Need live tech support”
- “No Wi-Fi”
About
Internet Service, Bundle, Customer Care
Account, Gift Card, Receiver
Pros: Internet speed, No resolution, You are stuck with them, I am very upset and disguss about cox cable and there, Will never use them again
Cons: Awful customer service, Service support, Fraudulent billing schemes, Current performance, Billing practices
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Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.
Cox Communications is ranked 405 out of 1638 in Telecommunications category
USA
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