Contact Information

You can contact the customer service representative of Cox Communications calling Cox Communications's helpline phone numbers.

Toll-Free Number:

  • (877) 404-2568

Customer Service:

  • (877) 404-2568
  • (800) 234-3993

Move My Service:

  • (877) 620-2098

Sales:

  • (800) 818-0679

Technical Support:

  • (877) 269-2778
  • (888) 382-1222
  • (866) 290-4236
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Cox Communications Website:

Cox Communications Online Chat:

Cox Communications Email:

  • Message this business

Corporate Office Address:

Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States

Help in Social Networks:

Cox Communications Rating Based on 721 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Billing Practices
Price Affordability

Rating stats

Rating trend

Summary of Cox Communications Customer Service Calls

197 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cox Communications Customer Service?

Payments and Charges Question:

  • “Bill”
  • “Billing”
  • “Billing issues”

Staff Question:

  • “Interupted services”
  • “No service”
  • “Start service”

Request for Information Question:

  • “To find out the date/time of service call”
  • “Verify how much I owe cox”
  • “Need to talk to you if you are giving yr free HBO”

Product/ Service Question:

  • “WiFi not connecting”
  • “Connection issues”
  • “Reconnect”

Activation/ Cancellation Question:

  • “Cancel”
  • “To activate modem”

Account Question:

  • “Account”
  • “Setup account” , Review # 1895869
  • “Reset password isnst working”

Shipping and Delivery Question:

  • “Problems with my Internet and my box in my bedroom not coming on”

Refund Question:

  • “Refund”

Employment Question:

  • “Employee payroll”

Other Question:

  • “Cxx”
  • “Internet out cable out error message RDK 03087”
  • “Internet and cable are down”

About

Cox Communications Delivery Policy
To read more: https://www.cox.com/ibill/bill-delivery.cox
Cox Communications Privacy Policy
Let www.cox.com know the location The customer would like to browse. www.cox.com work to keep it secure and will destroy it when no longer needed by Cox Communications for any reason. Website will give The Client of Cox Communications clear, prior notice and the right to choose, as described below, how The Client's Personally Identifiable Information will be used. In providing Cox Communications's' services, www.cox.com sometimes collect personally identifiable information, such as The Client's name, physical address, telephone numbers, social security number, driver's license number, and email addresses ("Personally Identifiable Information"). www.cox.com may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for The Client of Cox Communications
To read more: https://www.cox.com/aboutus/policies/annual-privacy-notice.html
Top Cox Communications Services

Internet Service, Bundle, Customer Care

Top Cox Communications Products

Account, Gift Card, Receiver

Cox Communications Pros and Cons

Pros: Internet speed, You are stuck with them, No resolution, I am very upset and disguss about cox cable and there, Will never use them again

Cons: Customer service, Service support, Fraudulent billing schemes, Current performance, Did not honor committments

Related Companies

Cox Enterprises, Nextgear Capital, Autotrader, Manheim, Dealer Com

Summary

Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

Cox Communications reviews and complaints

Cox Communications is ranked 280 out of 1438 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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