Cox Communications Phone Numbers and Emails

Toll-Free Number:

  • (877) 404-2568

Customer Service:

  • (800) 234-3993
  • (888) 382-1222
  • (866) 290-4236
  • (404) 843-5000

Technical Support:

  • (877) 269-2778

Cox Communications Emails:

Accessibility
Jobs/ Career
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Cox Communications Contact Information

Cox Communications Website:

Cox Communications Help Center:

Corporate Office Address:

Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 78071

Phoenix,

Arizona 85062-8071

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Cox Communications Rating Based on 848 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Billing Practices
Price Affordability

Rating stats

Rating trend

Summary of Cox Communications Customer Service Calls

1.8K TOTAL
CALLS
03:03 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cox Communications Customer Service?

Payments and Charges Question:

  • “Bill”
  • “Pay bill”
  • “Pay on overdue bill”

Staff Question:

  • “Add service”
  • “Services”
  • “New business service”

Product/ Service Question:

  • “Unable to connect my smart TVs to my network”
  • “My WiFi disconnected”
  • “Internet connection”

Activation/ Cancellation Question:

  • “Cancelacion”
  • “I need to cancel service, can't find me PIN, and was told on chat, that my security answer was wrong”
  • “To activate modem”

Account Question:

  • “Trouble accessing account”
  • “Locked out of my account”
  • “Not receiving password number to change password to pay bill”

Request for Information Question:

  • “Everything is screwed up trying to install the contour need help ready to throw things across the yard”
  • “Need to talk someone about my payment”
  • “Need help setting my cable box up”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “I got a message on the tv and I can't get the tv to work”
  • “Why I haven't got my refund back on my card”
  • “Problems with my Internet and my box in my bedroom not coming on”

Return/ Replace Question:

  • “Equipment return”
  • “Return Service Call”

Employment Question:

  • “Job”
  • “Employee payroll”

Cards Question:

  • “Took money off my card withoutpermission”

Other Question:

  • “Collections”
  • “Need live tech support”
  • “No Wi-Fi”

About

Cox Communications Delivery Policy
To read more: https://www.cox.com/ibill/bill-delivery.cox
Cox Communications Privacy Policy
Let www.cox.com know the location The customer would like to browse. www.cox.com work to keep it secure and will destroy it when no longer needed by Cox Communications for any reason. Website will give The Client of Cox Communications clear, prior notice and the right to choose, as described below, how The Client's Personally Identifiable Information will be used. In providing Cox Communications's' services, www.cox.com sometimes collect personally identifiable information, such as The Client's name, physical address, telephone numbers, social security number, driver's license number, and email addresses ("Personally Identifiable Information"). www.cox.com may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for The Client of Cox Communications
To read more: https://www.cox.com/aboutus/policies/annual-privacy-notice.html
Top Cox Communications Services

Internet Service, Bundle, Customer Care

Top Cox Communications Products

Account, Gift Card, Receiver

Cox Communications Pros and Cons

Pros: Internet speed, No resolution, You are stuck with them, I am very upset and disguss about cox cable and there, Will never use them again

Cons: Awful customer service, Service support, Fraudulent billing schemes, Current performance, Billing practices

Related Companies

Cox Enterprises, Nextgear Capital, Autotrader, Cox Automotive, Manheim

Summary

Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

Cox Communications reviews and complaints

Cox Communications is ranked 405 out of 1638 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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