Not resolved
Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Tried to close an account for my mom when she died. They over billed and did not care.

They kept giving me contrary information and when I tried to call about every other person would talk to me about the account while the rest said they can't because I'm not on the account.

They just flat out make no attempt to make you happy in any way. They jump you through automated menus and make you tell your story again and again and you can't get to anyone with any authority. I will say everyone I talked to was nice.

Mostly not helpful and incompetent but courteous. I can't imagine having to work there and support the *** way they treat their customers.

Product or Service Mentioned: Cox Communications Account.

Reason of review: Poor customer service.

Monetary Loss: $106.

Preferred solution: Full refund.

I didn't like: Customer care.

Company wrote 0 private or public responses to the review from Sep 18.
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