Tried to close an account for my mom when she died. They over billed and did not care.
They kept giving me contrary information and when I tried to call about every other person would talk to me about the account while the rest said they can't because I'm not on the account.
They just flat out make no attempt to make you happy in any way. They jump you through automated menus and make you tell your story again and again and you can't get to anyone with any authority. I will say everyone I talked to was nice.
Mostly not helpful and incompetent but courteous. I can't imagine having to work there and support the *** way they treat their customers.
Product or Service Mentioned: Cox Communications Account.
Reason of review: Poor customer service.
Monetary Loss: $106.
Preferred solution: Full refund.
I didn't like: Customer care.