I have been dealing with Cox for 6-7 months. I have been getting an extra $100 charge for excessive use of data each month.
We have changed nothing on our use. Cox has had numerous repair people out to the house and has changed out the router/modem several times, along with the password. I have been to the Cox "Solutions" store at 59th Ave/Bell Rd. and talked with the store manager there.
The "solution" is: I have someone getting into my "COX" modem/router (Cox equipment) and they are using my data and Cox can do nothing about it!!!! As of today I am still getting charged $100/month for excessive data and Cox says, "It is not their problem, but mine".
Does anybody reading this have a true solution. I contacted the Arizona Corporation Commission and they also stated they do not handle this.
Product or Service Mentioned: Cox Communications Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.
Cox Communications Cons: Response regarding over charges on internet services.