Not resolved
Billing Practices
Customer service
Discounts and Special Offers

Ordered service online at a special price of $89.99. Advertised as an total estimate of $103.89 including tax.

However, first bill is for $124.49. Bill includes $20.40 in a slew of various taxes. Yet, when ordered online it did not say at any time that taxes w/b $20+ per month. It's outrageous and false advertising.

Had I known I would pay $20.00 per month in taxes I would not have ordered this service. I called and spoke with 3 different people. Each said they can't do anything about this, and that them using the term 'estimate' allows them to charge whatever.

Basically, they offer you a discount, then, turn around and put the difference in to taxes, which they don't show you when ordering. They are the poorest customer service I've ever come across in business.

Review about: Cox Communications Advertisement.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

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