I have the Cox bundle. People complained that they couldn't hear me. The service tech fixed the phone service by moving it to the internet. This required a new cable modem. "For the past few years we've been moving our phone service over to digital."
Cox recommended (and sold me) a new modem in May due to internet issues. If this "move to digital" has been underway for a "few years", then why didn't they sell me the correct modem in May?
They won't refund what I paid for the modem. I've been a customer for for nearly 20 years. When I mentioned that this irked to the point of moving my phone service away from Cox, they simply said, "OK."
No wonder they're bleeding subscribers.me
Product or Service Mentioned: Cox Communications Bundle.
Monetary Loss: $80.