I have been a Cox customer since 2002. Cox has always supplied my modem at no cost to me.
It seems my modem died and I had to have a technican come to the house. Upon confirmation that the modem was shot he told me I had to buy a new one and that I had to purchase one from Cox. Having no other choice in order to use the services I subscribed to I said ok. He also argued with me that I had purchased these in the past from Cox.
I have all of my records from Cox since 2002 and I have never purchase a modem from them. On top of this their fees went up 11.5% this month. Thats $7.50 per month. I doubt very many people are going to get a $7.50 raise in salary.
Cox has lied to me and have over charge for what they provide. PS I have basic cable and internet .
What a poor excuse for a company. I hope they go belly up.