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BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume.

This happened on Sunday

Nov the 25th.

Appt was set up at store level...

Store is at 6005 East Southern Ave Mesa Az

My customer service person was Lauren Hufford.

I reached her thru email and her reply was to fix it myself by using help line or she could send a tech for an ADDIONAL $75 !!!

WHY ?

The problem was caused by YOUR

tech which I willing paid...

BUT THIS WAS YOUR FAULT !!

I am not ruling out Dish or Direct and just have you send me a refund of my acct balance of a credit of almost $500 !!

Product or Service Mentioned: Cox Communications Technical Support.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from Nov 29.
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