Billing Practices

Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone.

Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for "network interface". This is not a Government imposed fee that Cox has no control over. This is a "fee" that Cox chooses to add to your bill, just because. When you ask about their deceitful practice of not disclosing this beforehand, they say, "well, we said plus "fees".

They used to call this "Bait & Switch". Shame on you Cox!

Review about: Cox Communications Phone Service.

Reason of review: Pricing issue.

Monetary Loss: $972.

Preferred solution: Price reduction.

I didn't like: Deceptive business practices, Deceptive sales tactics.

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