I HATE cox communications! I don't even have cox service, I have AT&T (a normal provider) but I spend all my time dealing with Cox's drama.
First the people that lived in our house before us made the poor life choice of getting Cox service. So after we'd been there for awhile we got a notice on our door saying that we stole cable. We have not even had cable once since we've lived here; it's not even hooked up. So I called and told them everything and they said that's just their standard message! And I was like "your standard message is to accuse people of cable theft?!"
Then there was a storm and the line went down but not all the way down in our front yard. So even though we don't even have cox and they won't come get their *** box off my house I have their line hanging in my front yard. When I called to report the down line I got transferred around and waited on hold for 10 years.
I hate them and everyone should switch to AT&T!!!!