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1.2

In long: I recently got Cox bundle that included tv, internet and homelife security. I initially called to get a bundle service that included tv, internet and a home phone but representative I spoke to sold me on homelife security instead of a home phone, saying it was going to be the same price and the same deal. It was supposed to be $90 but ended being $120 after all fees. He advertised that the services were under 2 year contract but that I can try them for a first month and disconnect if I don't like it. I was especially hesitant about getting homelife security, not knowing if it would work for us. In addition he promised to waive homelife installation fee that I was not happy with, but that never happened. Unfortunately, I had numerous issues with cox services, homelife security was especially difficult to deal with, beeping at all hours e.t.c. When you switch tv channels, you have to wait 5 seconds each time.

So I called to cancel cox services before one month was up. They cancelled tv and internet no problem and transferred me to a separate department to cancel home security. That's when I was informed that there is no one month trial on home security, only on tv and internet, and that I was going to be charged $800 penalty if I disconnect. I still insisted to disconnect and that's when I was told that it is actually $450 penalty. I cancelled the services and asked to speak to a supervisor and asked her to waive these penalties. I explained all my issues, and there were many more than what I just described here. She was not interested that I was lied to three times, conned, misinformed. She said because I signed a law binding contract then she will not waive penalties no matter what. As for the contract that I signed, cox emailed me three separate docusign documents, first, tv and internet and then homelife security, all very long. I've read the first one and just signed the other two. My mistake for not reading the whole thing and just believing what I was told by cox. I'm still hoping that bbb will be able to resolve this for me and get cox to waive homelife penalty fees.

The installation was a nightmare also, a very spaced out individual sat in our house for 5 hours, smelled horrible, made a mess of our various computer cables, broke our private router, kept repeating the same thing over and over again and gave us the wrong info about the services. He told us that we didn't have a recording feature, that we would have to pay extra for it, for starters, which was not correct. Seems like cox sends some random people off the street on the minimum wage to people's houses...

In short: I was basically lied to three times, which in some places would be considered fraudulent. I was told by the agent that I could disconnect all services within one month without any penalties if not satisfied. When I called to cancelled, I was told I would have to pay $800 in penalties because tv and internet you do get to try but homelife security does not have trial period. When I actually cancelled, the penalty turned out to be $450. So he just tried to scare me with $800... To top if off, when I signed up, I was told there would be $49 installation fee for homelife, I did not like it, did not want homelife, so he told me it would be credited on the first bill. It was not. When I called, I was told that they would never be able to waive installation fee, that if was not possible. What??? They lied to you right and left just to sign you up and take your money. BE AWARE!!!

Reason of review: Pricing issue.

Monetary Loss: $450.

Preferred solution: Full refund.

Cox Communications Pros: I am very upset and disguss about cox cable and there, No resolution.

Cox Communications Cons: Unfair business practices, Billing practices, Bad internet connection.

Location: San Diego, California

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Kasheena Lfs

I don't think people need to go around bragging about smoking pot I have grandkids that I love and adore and letting them think pot is ok to smoke it's a drug call it what you want.. cigarettes are also a drug but it's legal and very addicted..... good day

Machele Imf

This is how we learn. Now you know why signing documents/contracts without reading them is a very bad idea. Stop complaining and take responsibility for your actions.

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