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Scheduled a new install. Had no less than 4 emails and 2 phone calls prior to the install reminding me to be prepared.

The tech showed up and stated the nearest tap was too far away and they would have to reschedule.

Other than a minor inconvenience why should this be a big deal? My issue is I am building a house and we had the Cox install in the schedule.

This delay now causes a delay in the construction.

I can't get in touch with anyone who can correct the situation - only people who say the tech submitted the paperwork and I just have to wait. Nobody steps up to the plate to say we made a mistake and here is how we will correct the problem.

Product or Service Mentioned: Cox Communications Installation.

Reason of review: Problem with delivery.

Monetary Loss: $5000.

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Anonymous
#1577947

Dont bother with the FCC. Theyre owned by communications companies.

Try local corporation commision. If they are a franchise in your area they have juristiction over Cox.