Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

Scheduled a new install. Had no less than 4 emails and 2 phone calls prior to the install reminding me to be prepared.

The tech showed up and stated the nearest tap was too far away and they would have to reschedule.

Other than a minor inconvenience why should this be a big deal? My issue is I am building a house and we had the Cox install in the schedule.

This delay now causes a delay in the construction.

I can't get in touch with anyone who can correct the situation - only people who say the tech submitted the paperwork and I just have to wait. Nobody steps up to the plate to say we made a mistake and here is how we will correct the problem.

Reason of review: Problem with delivery.

Monetary Loss: $5000.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1577947

Dont bother with the FCC. Theyre owned by communications companies.

Try local corporation commision. If they are a franchise in your area they have juristiction over Cox.

You May Also Like