I recently switched from another carrier to Cox. During the process of evaluating my option, I was told that I could use the other carrier's modem to carry their internet signal.

Apparently that was incorrect; mistakes happen, I get it. However, instead of offering me a free modem or a free rental for at least part of my contract, they refused to make any accommodation or adjustment.

Therefore, I had to purchase a modem with my own money to address the situation.

Had I known that I was going to have to incur the additional cost and aggravation involved in trying to address the problem, I would have simply renewed with my old carrier.

Looks like customer service in the telecommunications industry is truly dead. At least you can count on Amazon!

Product or Service Mentioned: Cox Communications Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: 1 month of free tv and cable service.

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