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Cox Communications review in Topeka, Kansas: Cox cable is a major piece of ***

1.0
Details
Bad customer service. Bad internet service. Poor cable reception. Ignorant sales & customer service personnel. Overall just a very pathetic business.
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Review
#1585798 Review #1585798 is a subjective opinion of poster.

Cox Communications review in Wichita, Kansas: Gift cards

1.0
Details
Cox runs such a scam. They issye you gift cards that expier in a few months so you dont use them. They have such poor customer service if you are smart go somewhere else for service.
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Review
#1176209 Review #1176209 is a subjective opinion of poster.
Product
Cox Communications Gift Card
Reason of review
Bad quality

Cox Communications review in Wichita, Kansas: Not happy with service.

1.5
Details
Terrible signal and on demand is the worst ever. Lots of freezes and jerky picture. Always when its the big game or season finale. Every time I call they send a signal, sometimes this makes it worse. I had a tech come out and they tried to up sell me to contour. No thanks. When you call they know you are super pissed so they try to ask about your day. I don't want to hear that. Fix my problem or give me my money back. Why do I pay for this? It used too be so good, now it looks like I'm just going to go with just Netflix. Time to cut the cord!
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Review
#990133 Review #990133 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Cox Communications review in Wichita, Kansas: 2 days wait for technical support (Internet, cable & phone all down)!!!

Fri - power outage 7am - 2am (21hrs). Sat - power came back. Cox service down (no internet, TV nor phone)! Sat 8am - start calling Cox (called 7X before getting through and wait 29 min to speak to someone). Was told the earliest appt is Mon! Two days wait for service - unbelievable! Asked to escalate this problem and for a Manager to call me back to explain why I have to wait for 2 days to get Cox service back (no one call back). Explained I work from home and can't have down time. Sat 9 am - someone from escalation called to say 1pm appt available. I managed "yes, i appreciate it" before phone dropped (remember, no Cox, lousy cell service). Tried calling back desperately to get confirmation they can come. Managed to speak to someone twice and explained situation after another 7-8 attempts. Phone dropped on both occasion and no one bother to call back even though they have full info and description of problem. Managed to speak to someone on last attempt (after waiting 45 minutes). To be told this - the 1pm spot is not log and i have to wait till Mon!! Mon 9:15am - received a call from Cox that they will be here in 10 min. One hour later, call back Technician after "no show". Only to be told "the office reroute them"! What?? I waited and was told office reroute them with no words from them? And after waiting two days? Call dropped and call back twice. It just goes to voicemail conveniently.. Mon 10:15am - call Cox office to complain "reroute" issue. Call drop at the end of it and no one call back! Notice wifi connected shortly.. Mon 11:45pm - Cox Tech show up (~2.5hrs after agreed time). Thanks but no thanks. He confirmed he reset it after i called him. ~30 houses here affected with no Cox service after power outage. Problem resolved with easy reset, yet we wait 2 agonizing days and many frustrating calls. Should Cox have automatically reset with power outage?Should Cox have the courtesy to call me back on delays or complains?Should I pay for the days I am not getting service?
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Review
#888696 Review #888696 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Cox Communications review in Arkansas City, Kansas: Support? what support?

We inquired to CoxHSI.Services@cox.com in March, with no reply after our followup request for information 3/28/2016. Repeated that last message today 7/15 and got - Delivery has failed to these recipients or groups: Cox eCare HSI (coxhsi.services@cox.com) The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. The following organization rejected your message: CATL0EXCH06.CORP.COX.com. Also - 2 days ago Cox scrambled the neighborhood WAN IPs, now internet reconnects every 30 minutes - of course stopping everything. This for almost $900 per year (constantly escalated) for supposed (but spotty) "high speed Internet". Not a happy camper!
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Review
#883133 Review #883133 is a subjective opinion of poster.

Cox Communications review: Poor customer service in your Topeka Kansas store from the only female clerk on March 26, 2016. I did not get her name, but should have.

5.0
Details
We were in your Topeka store today and needed to replace the box for my father who is 89 years old. He had a small box and they wanted to replace it with a box 3 times the size and I questioned it with the clerk and she proceeded to tell me that that was my only chose. She also told me that we could not order a smaller box, that we would just have to wait and see what was delivered to the store. We took the box and after 2 hours on the phone with a COX tech, he determined that the box was defective. He did tell me that he could order a smaller box and have it mailed to my dad's address and that we could go back to the store and get another box today. We did and talked with another clerk and found out that they did have a mini box in store and we could get one of those. I informed him what I had been told earlier and he did not understand why she had misinformed us so badly. WE are now 3 hours into this ordeal and back home to install another box. That install was successful, but I am very upset at her attitude and the lack of knowledge she had and her ability to provide us good customer service. I feel she needs to be reported and retrained in the product you have to sell. I hope you will take the necessary steps in dealing with this matter and would appreciate a response back from you.
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Review
#817883 Review #817883 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Reason of review
Poor customer service
Preferred solution
Take the necessary steps to retrain this clerk and let her know she has provided poor customer service.. She needs to take care of her attitude and listen to her customers needs.
I have been a customer of Cox Communications for nearly 4 or 5 years and had all the channels i wanted with the cable but no then they have to go and get these little mini boxes and charge us more for channels we had already had that they took away, calling it a way to...
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1 comment
Anonymous
#1127233

Not happy about the additional charge for a mini box for all TV's.

Are you not getting enough from advertisers and our pockets? I don't want the Boxes.

Review
#801765 Review #801765 is a subjective opinion of poster.
Reason of review
Pricing issue

Cox Communications review in Wichita, Kansas: Self Install Fee

1.0
Details
I just signed up in store and was told that because my unit had service very recently, a tech would not need to come out and do anything, and my self install would not cost anything. I was charged a self install fee and when I spoke to CS to complain, they just said a tech came out and that is why they charged me. CSR did not seem to care that the salesman told me that there would be no self install fee.
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Review
#791698 Review #791698 is a subjective opinion of poster.
Service
Cox Communications Installation
Cons
  • Prices
  • Salesmen
  • Csr
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Cox Communications review in Junction City, Kansas: Greedy Cox!

1.6
Details
My cable goes out for two days because it wasn't installed correctly and the box was outdated. The tech replaces the box and does what should have been done, then I get charged for them to fix what they should have installed correctly. I been a customer for over 4 years and I do not like how they treated me. I will be going to Direct TV. Cox treats it's customers badly! All they are concerned with is how much they can charge for their services. They are as petty as can be!
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Review
#773959 Review #773959 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$50
Preferred solution
Full refund

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
2.7
Details
I have a COX business internet account. Guaranteed minimum 25Mbs down and 5Mbs up. I typically get 2 -6 Mbs down in the evenings with 600ms or higher ping time which makes it unusable for work. The wife can't even watch Hulu. I have submitted several tickets and they...
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1 comment
Anonymous
#1087140

Can't agree more. Have their new "digital" service.

Have never been able to get all the channels I am paying for. They have been out several times. Yesterday they were out for 2 hours replacing cables. Today I have lost more channels, phone service and internet services.

Their great service can only get someone out tomorrow late. Changing service

Review
#760885 Review #760885 is a subjective opinion of poster.
Cons
  • Performance
  • Not being able to work
  • Customer service
Reason of review
Poor customer service and bad quality.
Preferred solution
Let the company propose a solution